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  5. Reviews of Extended Stay America Suites - Rock Hill

Reviews of Extended Stay America Suites - Rock Hill This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1835 Canterbury Glen Lane, Rock Hill, SC 29730, United States of America

#20 of 32 hotels in Rock Hill

Guests' Choice

Review Score

Based on 329 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.6

  • Location

    8.2

  • Facilities

    7.4

  • Staff

    8.1

  • Value for money

    7.3

  • Free WiFi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 28, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bed very uncomfortable

    Very nice staff

    Stayed in April 2024

  • Reviewed: April 23, 2024

    8.0
    Short stay that accommodated our family pet
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The thin walls

    Went there for a swim meet and it met our needs

    Stayed in March 2024

  • Reviewed: March 28, 2024

    7.0
    Ok
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The smell of the room

    Location

    Stayed in March 2024

  • Reviewed: March 17, 2024

    7.0
    Good but could be cleaned better.
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    Dog pissing in stairway! Dog poop all over the property, owners don’t clean up.

    I liked that it had a kitchen.

    Stayed in March 2024

  • Reviewed: February 19, 2024

    6.0
    Decent
    • Leisure trip
    • Travelers with friends
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The maintence man was very rude! He Banged on our door at 10:52 to get out! We were not being loud or anything his excuse was that they were short staffed and needed to start cleaning now. Even though we got an extension to checkout at 11:30. Not sure why he was so angry but he came off very hostile. And only because of him will I never book again

    The location was perfect

    Stayed in February 2024

  • Reviewed: February 13, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Enjoyed my stay. Thank you

    Stayed in February 2024

  • Reviewed: February 11, 2024

    8.0
    Very nice…
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room was near highway would select room on opposite side next time

    Facilities, room ammenities Great bed

    Stayed in February 2024

  • Reviewed: January 15, 2024

    6.0
    Was down for a volleyball tournament overall location and price wasn’t bad.
    • Family with young children
    • Deluxe Studio with 2 Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    It didn’t really have a breakfast like it seemed. Our bathroom was not clean and there was a hook on the wall that kept falling off. The bathroom door wouldn’t stay shut. And there was no shower curtain on the shower which between that and the door made it hard for my daughters to be comfortable showering due to we had their brother and dad with us.

    The location was good for what we were there for. The owner called me day of our check in to let me know an issue with the room and how he was giving us a roll away bed for free of charge for our stay. And it was close to restaurants.

    Stayed in January 2024

  • Reviewed: December 28, 2023

    7.0
    Decent
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The night staff could have been more helpful. The morning one was really nice and helpful.

    Stayed in December 2023

  • Reviewed: November 21, 2023

    8.0
    For the price, the stay was good. Would have liked to make coffee in the room.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    The first thing that surprised us was ny husband being asked to provide photo id after I was the one who booked the room and had already shown my driver's license. He could not figure out why he had to show his ID, too. The breakfast area was run down, counter top "torn" which looked shabby. The coffee was empty when I came down from the room at 8 AM. I had to fine the manager he let him know it was out and he told me to wait, he would make more. It took awhile, I was told to be patient. Very sparse food offerings, oatmeal in a paper cup and granola bars, muffins all out but manager replenished when I mentioned it. It was not what I expected compared to other hotels but for the price of the room, it was OK. I usually make coffee in the room so was disappointed not to have that available in the morning.

    Comfortable bed, friendly greeting when arrived, provided packet of toothpaste which I forgot in my overnight bag The room was a nice size but no bedside table except for one side of bed.

    Stayed in November 2023

  • Reviewed: November 20, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Not a real breakfast, not very clean

    Large room for price

    Stayed in November 2023

  • Reviewed: October 9, 2023

    8.0
    Cheesy Bed
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Cleanliness.. we always check the mattress before bed looking for bugs. (We do this everywhere) and the were pieces of shredded CHEESE under the mattress?! How does this happen? Plus it makes you question the sheets. How was that not noticed? Other than the free dairy it was a nice stay.

    The location and price were really good!

    Stayed in October 2023

  • Reviewed: August 22, 2023

    8.0
    room was clean and comfortable. I felt safe once inside the room.
    • Leisure trip
    • Solo traveler
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    as a single woman I was a bit concerned when I arrived and there were 4 or 5 men hanging around outside on their phones. I was also a bit taken back by the two woman who left through the lobby when I arrived.

    clean and comfortable bed and bath.

    Stayed in August 2023

  • Reviewed: August 12, 2023

    7.0
    It was an ok stay
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    We had to change rooms because the first one wasn’t clean the rug was not vacuum and crumbs on the countertop

    Didn’t eat

    Stayed in July 2023

  • Reviewed: July 25, 2023

    7.0
    I would stay here again but would inquire about elevator first. Staff was wonderful
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 3 nights

    The elevator was out our entire stay which meant four flights of stairs. No Breakfast offered and the AC leaked and soaked the floor. Also had to get five sets of keys before they noticed the door's battery was dead.

    The staff was awesome

    Stayed in July 2023

  • Reviewed: July 4, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The smell of the room was that of wet dog. Like the used the air conditioning grates as a scratching box or something

    Stayed in July 2023

  • Reviewed: May 22, 2023

    6.0
    rooms were nice but had 2 many down falls,
    • Family with young children
    • Deluxe Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    people where sleeping in the hallways on the floor, very loud, trash cans of trash lined in the corner against the wall in the hall, electricity in my room tripped couldn’t iron clothes had to go to another room just to iron clothing at 8am! NO breakfast as we were told, light switch for lamps didn’t work on the walls bulbs were blown in lamps

    location

    Stayed in May 2023

  • Reviewed: February 16, 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The price

    The room

    Stayed in February 2023

  • Reviewed: February 13, 2023

    8.0
    , I enjoyed my stay, and will stay there again.
    • Leisure trip
    • Couple
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Wish they had a better variety for breakfast

    Very clean room. Very good service. The price was amazing.

    Stayed in February 2023

  • Reviewed: January 24, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Had to spray air freshener each time we came back to the room, but it wasn’t bad.

    Location and price.

    Stayed in January 2023

  • Reviewed: December 27, 2022

    8.0
    Nice staff, comfy room
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Disability Access - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    We did see a few roaches. There was one in the toilet when we checked in, one on wall in the hallway, one on the wall in our room when we started cooking a meal. Didn't make a big deal out of it because it's an extended stay and I know people bring critters with them. Just need to have exterminator in as soon as possible so it doesn't cost them business.

    Friendly staff, comfy beds, helped us out so much! Ben, Elle, and Ahmad were so nice!

    Stayed in December 2022

  • Reviewed: December 14, 2022

    8.0
    The first night was very good but the second night horrible
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I have asthma and the halls was very smoky. The first night on the 2nd floor weed and the next night on the 3rd floor heavy cigarette smoke. When I brought it the the front desk attention I was told it was nothing they can do about it. I had a asthma attack the second night because the hallway was that smoky. I ended up not feeling good all night so the stay sucked

    There is no breakfast so I don't know why it say it is.

    Stayed in December 2022

  • Reviewed: September 17, 2022

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Brea

    Staff was very nice and friendly. The front desk lady even dropped me to my office location because he can was taking time

    Stayed in September 2022

  • Reviewed: July 11, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The staff was not as knowledgeable as they should have been and not really friendly

    The location is good, outside looked kept up

    Stayed in July 2022

Showing 1 - 25

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