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  5. Reviews of Holiday Inn Express Lexington Southwest Nicholasville, an IHG Hotel

Reviews of Holiday Inn Express Lexington Southwest Nicholasville, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

164 Imperial Way, Nicholasville, KY 40356, United States of America

#2 of 3 hotels in Nicholasville

Guests' Choice

Review Score

Based on 108 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.1

  • Location

    8.4

  • Facilities

    7.7

  • Staff

    8.7

  • Value for money

    7.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 1, 2024

    9.0
    Nice clean facility little pricey for one night
    • Family with young children
    • Two-Bedroom - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Pool not open long enough

    Good area parking is close

    Stayed in April 2024

  • Reviewed: April 3, 2024

    6.0
    Was OK, but for $130/night I wouldn't stay here again. Rather find a Hilton.
    • Business trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night

    Hadn't stayed at a Holiday Inn in some time. Figured the facilities would have been updated but this hotel just looked and felt old. Reminded me of spring break 2008. Everything was clean but the dated-ness just made me feel uneasy.

    Front desk staff was nice. Location was good.

    Stayed in April 2024

  • Reviewed: December 5, 2023

    8.0
    Good recommendation
    • Business trip
    • Solo traveler
    • King Room - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Very nice and friendly staff

    Stayed in December 2023

  • Reviewed: September 6, 2023

    8.0
    Affordable comfortable friendly staff good value
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Pool had a lot of chlorine in it , but probably due to covid

    Was clean comfortable and safe . We enjoyed our time there. The Breakfast was very nice

    Stayed in September 2023

  • Reviewed: July 22, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Staff helped with lowering the bed to make it more wheelchair accessible.

    Stayed in June 2023

  • Reviewed: July 20, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The other room was stinky and carpet was dirty. No hair dryer and it looked like the entertainment center was broken at one time.

    Location. One room was good. Food decent. Host/receptionist was helpful in getting clean towels and toilet paper.

    Stayed in July 2023

  • Reviewed: June 26, 2023

    8.0
    Friendly staff and comfortable room
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Tub/shower had a Crack up the wall and window view was of a shipping container that covered the window.

    Room was clean

    Stayed in May 2023

  • Reviewed: March 17, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Several areas where closed due to remodeling. The breakfast area was tore apart for remodeling, and they used 3 rooms for the breakfast area. The scope of the food, and quality of the areas where diminished due to remodeling. They get a pass on it this visit.

    Clean hotel even with it being remodeled. Have stayed he before several times since the place was built. This is the first major remodel. It was in need. So the dust and noise, while somewhat annoying, is to be expected and warrented.

    Stayed in March 2023

  • Reviewed: December 12, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Close to where we were playing softball.

    Stayed in December 2022

  • Reviewed: September 16, 2022

    8.0
    Nice comfortable night stay with good free hot breakfast.
    • Leisure trip
    • Couple
    • King Room - Disability Access/Non-Smoking
    • Stayed 1 night

    Front desk said our room was not ready to checkin at 4:30pm. Went to an early dinner and came back. She had to call her manager to be talked through how to move us to another room. Apparently going through booking.com and prepaying was the issue for her. Some bathroom chalking was missing and the tub looked worn.

    Bed and pillows were great, especially the pillows.

    Stayed in September 2022

  • Reviewed: June 11, 2022

    9.0
    Excellent for business travel
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    More than 1 outlet next to each side of the bed would be nice.

    Very clean. Excellent staff.

    Stayed in June 2022

  • Reviewed: June 6, 2022

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 2 nights

    enjoyable staff. Great breakfast.

    Stayed in March 2022

  • Reviewed: June 3, 2022

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Drain in bath not working well

    Health club next door is very convenient

    Stayed in May 2022

  • Reviewed: May 25, 2022

    7.0
    average place with some need for updates and cleanliness.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    The facility and room was in need of some updating as there was minor damage and stain on carpet and desk chair. The room also had a mildew smell which was not a good first impression

    breakfast was good. was an adequate stay for the price. Bed was comfortable

    Stayed in May 2022

  • Reviewed: October 2, 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Around 11p there was a knock on the door about a noise complaint. My daughter had a tired meltdown after a long day like 2 hours before. I felt like the staff were not super understanding and seemed a little threatening about keeping our noise level down over something that a) had happened 2 HOURS prior and b) had lasted 5 minor less. They seem to indicate that the noise was beyond what is acceptable and had been constant which was not the case at all. I got the feeling that the person complaining was being a “Karen” and the staff did not handle appropriately.

    Everything was very clean and organized. The rooms were comfortable and the breakfast was good.

    Stayed in September 2021

  • Reviewed: August 20, 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 3 nights

    The first room we were in smelled very musty. We had to move rooms. It was a little inconvenient. Rooms definatly need to be updated

    The beds were very comfortable. The size of the room was good. i enjoyed the pool. The free breakfast was very good.

    Stayed in August 2021

  • Reviewed: August 2, 2021

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Great Breakfast so-so room

    Stayed in August 2021

  • Reviewed: June 28, 2021

    6.0
    It was simply fair; not bad, not good.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights

    I requested a king bed room, but we were given a room with 2 queen beds because they didn't have any king rooms left when we checked in. I was told that the system apparently defaulted to the room we were given when they checked in the last guest who had requested a king room. The staff couldn't explain how we didn't get what we requested... Also, the room was not cleaned while we were there and the trash was not emptied.

    Breakfast was much better than other comparable hotels. Good selection, food was hot and tasty. Pleasant staff. They couldn't help with the things we asked of them: my computer said it was connected to the internet but it wasn't. My phone connected without difficulty.

    Stayed in June 2021

  • Reviewed: June 22, 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room with Roll-In Shower - Disability Access/ Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Little out dated

    Stayed in May 2021

  • Reviewed: June 13, 2021

    7.0
    Crazy night
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    They overbooked the hotel and my room was given away. There was a softball team and huge wedding party booked. The wedding party took over the parking lot outside main door and couldnt park there to check in. Kids were running up and down the hall then someone hit the fire alarm at 1am. There was no control over the people from hotel staff

    Since room got booked, we are getting free nights stay with upgrade in 5 days on our travel back home.

    Stayed in June 2021

  • Reviewed: June 2, 2021

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The bathrooms could use a little more cleaning.

    The staff was quick to fix any issues friendly.

    Stayed in May 2021

  • Reviewed: May 17, 2021

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was very good, plenty of selection. Dining was clean and staff was attentive. The room was clean abd nice. Has a good tv channel selection.

    Stayed in May 2021

  • Reviewed: April 28, 2024

    10
    Amazing staff
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The reservation was a bit on the expensive side for a single night.

    The room was large and clean. It was in a convenient location. The young man who checked us in ( Bobby or maybe Robby - not sure of the name), but he was amazing! He made us feel soooo welcome. We didn't have special needs, but if we had, I would have felt very comfortable going back to him.

    Stayed in April 2024

  • Reviewed: April 8, 2024

    10
    Great time
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The pool could have been a few degrees warmer, in my opinion. It wasn't cold at all, but I'm old and get chilled easy.

    The staff is amazing. The lady that organizes the breakfast is a doll! She was so friendly but not annoyingly so. Great stay!

    Stayed in April 2024

Showing 1 - 25

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