Tall promises. No amenities like toiletries in the room, no tea/ coffee maker, no dustbin - trashcan in the room. No one comes to clean the room, and when you call them to inform, they are sweet talkers promising that just give us 2 minutes and you can wait for 2 days and no one will do anything.

24 x7 Baskin Robbins across the street so that i could grab the coffee anytime. Else, the stay at this hotel would have been a nightmare. They had no water in the room, no coffee maker, and the staff were a bunch of liars. No one came to learn the room for the three nights i stayed despite making repeated requests. Above all, when i got the bill, i was billed USD 53.10 as Adjustments. When i asked about it from the billing counter , the staff said it was a tax and i told him you have already charged me a tx of 78.32 USD. He promised me that i will get an email about this amount and as i write this, there is no email.

Stayed in September 2023

Our neighbors TV at 2am was far too loud and woke us up.

Stayed in September 2023

Dont plan on food or anything close to walk to. We got in late and its not really a safe neighborhood. Taxi/Uber for a short distance was still 50$. Not the hotels fault. Room was beyond tiny.

Very close to JFK. Great for a long lay over and need a snooze before the next flight. Very modern and clean. Great staff.

Stayed in September 2023

N/A

Bed sheet had stains The showerer gel container was empty The room had a smell

Stayed in September 2023

They dont come to clean your room. I went out for a day and came back all the dirty towels were still on the floor the floor didnt get swept. So other than that its ok.

Staff was good.

Stayed in September 2023

The front desk staff came up to my room at midnight and 1 am to get my name. As a woman traveling alone, this was very disconcerting. I will never stay there again.

Nothing

Stayed in September 2023

I there was a scam at the ATM inside the Hotel Lobby. The staff guided me to use the ATM and hours after my crédito card was hacker.

There was no option whatsoever for meals

Stayed in September 2023

Location dangerous, noisy. Asked for wake up call and did not get one. No hair dryer in the bathroom. No soaps or shampoos in the bathroom. No coffee in the room or in lobby. No TV channels.

Not much. Location was dangerous, noisy city streets.

Stayed in September 2023

The hotel rooms are overpriced. The service is very very basic. No complimentary shampoos, coffee, cups in suites

Employees are very friendly

Stayed in September 2023

because they are abusive, they argued the "cancellation" of my reservation which I never did and even send the info saying I will arrive between 00 and 01 AM, and then they asked me to pay a 100 dollars more than the original rate established in the bookings site, in order to give me the room. bookings should take them as abusive non compliant property.

Stayed in September 2023

I had booked a room for my son due to a canceled flight at JFK. He was woken up 4 times by the hotel during the night with nonsensical questions. The walls were very thin and the hotel noisy. It didn't smell fresh.

Stayed in September 2023

That they just opened around two weeks ago, and the bar downstairs nor the rooftop terrace has yet to open. But I know on my next trip out here, that it will be, and I will be there to enjoy.

The staff, especially, Tricia, Abba, and Krishna, were very pleasant and tended to all of my needs from the very beginning. They knew that I would be arriving late and saved my room, or I would have been sleeping in the lobby due to the hotel being booked. Tricia even recommended a bar that we should check out. The room was exceptionally clean and comfortable. I appreciate that there was a refrigerator inside the room as well. The hotel is close to quiet a few well needed shopping places and right near public transportation which is a plus. For the hotel just opening, I feel that they are doing a wonderful job. As with everything, there are little kinks to be worked out. But none the least. I will definitely stay here again in the future and recommend the stay. It all depends on your attitude towards others, that determines how your experience will turn out. Nectar to catch bees, poop to catch flies 🤨

Stayed in September 2023

First of all I This was my first time in NYC .. and I am so glad I came to this hotel .. the staff went above and beyond to accommodate my needs, to extend my stay and provide me with the things I needed along the way .. I must say this hotel I ran properly , professionally and everyone that works there is extremely nice and sweet .. I’d like to tip my hat to armaan the property general manager , who was top tier customer service .. and Krishna who answered all my questions with a smile regardless of the time .. also the girls that work in the morning were all so sweet and helpful.. truly made my stay in nyc one to remember … I will only come to this hotel for the rest of the time I come to nyc on business .. even the maintenance guys were timely with repairs!

Stayed in September 2023

My room hadn’t been cleaned. There was food on the floor, the towels were wet, and the bathroom vanity and toilet had toothpaste and urine on them

New property, close to JFK

Stayed in September 2023

Nothing

Close to JFK so was needed after our flight was cancelled late at night the staff helped a lot of people stranded

Stayed in September 2023

First room bathroom was dirty. Second room walked in on a couple in bed. Third room air didn’t stay cold, bath tub faucet broken from wall, sink leaking, tub stained dirty. Maintenance came to fix the issues but all he did was put the tub faucet loosely on where water pressure caused it to call back off and dry water under sink.

It was new.

Stayed in September 2023

Nothing much I was expecting breakfast

Great location but no breakfast

Stayed in September 2023

Although this hotel is in a new building, the rooms are already dirty and smelly. Also, the location "near JFK" is terrible if you have to fly early in the morning, as the neighborhood is not exactly pleasant. The only "positive" note is that after our complaint for the room with dirty linen, the receptionist gave us a better room, with the "only" drawback of a dirty floor and stuff left in the fridge by previous guests. To summarize: we paid the price of a quality hotel, we got the service of a bad hostel.

Nothing

Stayed in September 2023

Location was excellent and customer service was top notch. I will definitely sell this property to my clients. Millicent

Stayed in September 2023

The room was very very noisy, we could hear everyone in the lift and outside so take ear plugs! It was a bit overpriced for what it was. The towels were of a poor quality and very small and the tv didn’t turn on, however I didn’t raise it to staff as we stayed for one night and didn’t bother me too much.

The staff were really nice and friendly and the beds were really comfortable. We understand the hotel is newly open so there are a few things they are working on. The room was spacey enough to lay suitcases down which is ideal and bathroom was nice.

Stayed in September 2023

This hotel had the best room rate compared to all the others I looked at in the area. My expectations were set to that - and the hotel was perfectly fine for that. Nothing special but also nothing wrong. The room was a good size and the facilities worked. But the staff deserve a mention as being especially great, and that’s a reason that I would use again on any layover or transit where I need a hotel

Stayed in September 2023

It’s a new hotel suffering managing problem. There was no towel, hand dryer, napkin and cups originally. I have to ask for those things. They have Wi-Fi problems during half of the night. The room is small. They can fit only 1 night stand besides the bed with no space for me to open my luggage, even though I booked the deluxe king room. The interior design is not in a high quality, especially in the guest room. The acoustical design needs improvement. You can hear noise from corridor. They even use hollow metal door for interior bathroom. The door swing conflicts with the space in front of the lavatory. And the door cannot be held open by itself. The distance between the central line of the toilet to the lavatory is less than 15” violating building code. Therefore, they have to mount the toilet paper facing the toilet. The TV has a bright light in the bottom. Please prepare tape and paper if you are sensitive on lighting during sleeping. The cleaning staff opened the door without asking or knocking. Please latch the door from inside especially when you are doing some private thing with your partner.

It’s close to the airport. The staff is responsive.

Stayed in September 2023

The smell in the hallway is not good

Near the airport

Stayed in November 2023

None

Near the airport

Stayed in October 2023

Too small to many workers in lobby

The area

Stayed in September 2023