Townsend, 37882, United States of America
#13 of 33 hotels in Townsend
Guests' ChoiceBased on 40 apartment reviews
8.0Cleanliness
7.9
Comfort
8.6
Location
9.1
Facilities
8.3
Staff
8.0
Value for money
8.1
Free Wifi
8.8
Real Bookers. Real stays. Real opinions.
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Showing 1 - 25
Reviewed: April 29, 2024
Lisa
United States of AmericaThe bathroom needs some paint and upkeep. It’s worn.
Location. Depot and rockers out back
Stayed in April 2024
Reviewed: March 31, 2024
Gary
United States of AmericaThe TV needs to be updated so it can get along better with wifi. We didn't come to Townsend to watch TV but it would have been nice to watch YouTube TV or Prime or Netflix without locking up.
The neighborhood was nice. Good food around town. Really liked being right on the river.
Stayed in March 2024
Reviewed: October 23, 2023
Elizabeth
United States of AmericaThe bed was a pull down from the wall. Wasn’t comfortable. My husband and I kept rolling into the middle. If it was a regular bed probably would have been better. There were some crumbs on counter and trash under bed you could see when sitting on couch. Other than that everything was great.
Close to stream with outdoor seating. Away from the hustle and bustle but writhing driving distance to it.
Stayed in October 2023
Reviewed: August 14, 2023
Richard
United States of AmericaClose to water
Great location
Stayed in August 2023
Reviewed: July 23, 2023
Sara
United States of AmericaNeeded more blankets. Only sheets were provided for sleeper couch and no additional blanket was found for it. The mattress pad for it was very thin, stained, and uncomfortable as well but it served its purpose.
Convenient location, it was quiet, and relaxing set up,
Stayed in July 2023
Reviewed: July 6, 2022
Sharon
United States of AmericaFloors were dirty. WiFi was spotty. Unit was very hard to find, different name than one given. Dishwasher was full of standing, soured water and smelled terrible. Didn't use it. Unable to watch tv.
Location was great. It was quite and spacious.
Stayed in July 2022
Reviewed: June 20, 2022
Tazmaniandevil
United States of AmericaNot being able to work things out through Booking.com as we had been using Booking.com for several years when we traveled. But it has actually turned out well since we now have a new relationship for a nice place to stay when we come back to the Smokies. Which we will. And again.
We did not stay at Little River Loft & Riverfront Gem. The rental agreement I was to sign indicated that it was not pet friendly in spite of Booking.com's website indicating otherwise. At the time I had to sign the rental agreement it was too late to cancel since there was no cancelation available via the website. I tried to reach out to Booking.com but was unable to speak to a human being. Instead I reached out to Vacasa who actually had the booking from Booking.com and spoke with a human customer support person there. They said that even though I could not cancel, they would help me locate a comparable location to stay in that was pet friendly and transfer my payment to the agreeable location. And this we did. Kudos to Vacasa for fixing the issue that Booking.com created. We wound up staying at Bear's Tree at Black Bear Cottages rather than a condo/apartment. Bear's Tree at Black Bear Cottages is very convenient to all the restaurants and any shopping you might desire to do. Grocery shopping included!
Stayed in June 2022
Reviewed: February 22, 2022
Bob
United States of AmericaCleaning fee was more than the room. More like a drive up second floor motel room than a loft. Towel fixture was missing off the wall.
Available on Christmas
Stayed in December 2021
Reviewed: March 28, 2024
Beverly
United States of AmericaIt did not have any appeal to it, just plain. After texting for the first evening and no one came to the room to correct things. Still can’t believe I had to put clean sheets on the bed. Thank goodness there was an extra set in the closet. I had to buy shower shoe just to take a shower.
It was ok
Stayed in March 2024
Reviewed: January 31, 2024
Hollingshead
United States of AmericaEverything and it was quite. Me and wife loved it. We will return next year.
Stayed in November 2023
Reviewed: September 2, 2023
Mcnabb
United States of AmericaDirty and trashy
The owner of this place is nosy and ridiculous
Stayed in August 2023
Reviewed: August 28, 2023
David
United States of AmericaNo complaints here. Everything was great!
Wet nicely decorated. Very clean. And we love Townsend. We will always visit on our weekend get always. Thank you!
Stayed in August 2023
Reviewed: June 14, 2023
Darcy
United States of AmericaWe called this 800# the morning after our first night and told the girl that we were leaving early. Although appeared as it did in the pictures (the inside of the room) there was only a full size MURPHY bed! It was the hardest, most uncomfortable and squeakyest bed we’ve ever attempted to sleep on. After trying to sleep together for about 3 hours, my husband and I agreed there was no way we could both sleep on it together. I ended up moving to lay on the couch. I used a towel as a blanket. Also, the air conditioner kept making a really weird scraping noise! The ad said it had a queen size bed! No way was that bed any bigger than a full size! And between the Murphy bed, the squeaking and hardness of the mattress, we were both miserable and our backs ached! This was supposed to be our 25th wedding anniversary trip! Turned into a bust! Not to mention, the studio is in what looks like an apartment building! Certainly not worth the money! I asked the girl in the call center for a partial refund of the last 2 nights. Of course, she said she could not do that but would escalate the request.
The living room area was very tasteful decorated.
Stayed in June 2023
Reviewed: May 17, 2023
Ann
United States of AmericaWe could not figure out how to get the television stations to come on. But this let us have a tv free weekend and time to catch up on our reading. There needs to be written tv instructions.
Location was fine. Breakfast was not included. It was a condo.
Stayed in May 2023
Reviewed: May 17, 2023
Elizabeth
United States of Americana
The condo was very nice. The layout was great and the location was good. There was a little confusion at first because I was getting texts which is how I thought I would get my instructions for getting into the condo but then when I called for help they told me to check my email which I did. Love the deck seating and the fire pit area and the pool will be nice when/if it opens up. We would be interested in a longer stay depending on rates….
Stayed in May 2023
Reviewed: April 29, 2023
Shafer
United States of AmericaThe bathroom wasn't all put together. The grout was blackish.
Privacy, all in one room, convenience
Stayed in April 2023
Reviewed: October 20, 2022
April
United States of America1-It did not have Netflix as stated in description. 2-Major plumbing problem...Water continually backed up in kitchen sink. Kitchen faucet loose. Bathroom sink wouldn't drain. Stopper was broken. Both kitchen and bath drains gurgled when used. Plumbing line stopped up? We were afraid to use the shower thinking it might stop up too so we went without a shower.🙁 We used only the kitchen sink to wash up. 3-There was a hamper full of dirty towels and linens in the closet, just thrown in there. 4-Advertised fireplace was non-functioning perhaps due to bad batteries in its remote control. Pilot light on? 5-FYI- The bed is a Murphy bed with a terrible mattress. It had no support, soft to the point that my husband couldn't sleep and had a backache in the morning. He slept on the sofa the second night. 6- It was 30° outside while we were in beautiful Townsend. The heater in this unit only blew cold air and showed 61° on its display. 7-Glasses in kitchen cabinet were sticky dirty. We had to wash them first. 8-No kitchen or dining table. We ate bent over the coffee table. 9-We tried to call Vacasa to get someone to come address at least some of these issues, but were not successful. We do not typically complain in these situations, but didn't want someone else to be faced with problems that could ruin an anticipated restful getaway.
Location, firepit outside
Stayed in October 2022
Reviewed: October 11, 2022
Robin
United States of AmericaNothing
Bed. Kitchen. Parking
Stayed in October 2022
Reviewed: September 12, 2022
Chris
United States of AmericaClean. Nice amenities. Nice decor. Very comfortable. Perfect for our needs.
Stayed in September 2022
Reviewed: June 24, 2022
Andrea
United States of AmericaMy only complaint was that I didn't receive check in email instructions, but it was fixed promptly. The place was fantastic!
Stayed in June 2022
Reviewed: September 17, 2021
Sally
United States of AmericaThe air conditioner and dishwasher needed some serious cleaning!
Stayed in August 2021
Reviewed: September 5, 2021
Mary
United States of AmericaNothing
Absolutely beautiful and close to Cades Cove❤️
Stayed in September 2021
Reviewed: November 15, 2023
Rebecca
United States of AmericaThere are no comments available for this review
Stayed in October 2023
Reviewed: November 7, 2022
Matthew
United States of AmericaThere are no comments available for this review
Stayed in November 2022
Showing 1 - 25
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