The room as a whole was pretty clean. Bathroom and kitchen spotless, but the furniture could use some additional cleaning and/or updating. Upgrade on electronics (internet enabled tv) would be nice, but not a deal breaker.

Room size, bathroom size, full kitchen, comfortable bed, large patio, great view (ocean). Pesca at the top of Ilikai is great. Amazing views.

Stayed in May 2024

When my husband & I were walking around almost midnight back to the hotel, by the stoplight (side of Hilton Hawaiian), we were approached by 3 men w/ questionable personalities. They were asking/borrowing our cellphones which of course we said no to. They seemed to be drunk men. It was scary experience

The view from our balcony, spacious unit, from the entire unit to the size of the balcony

Stayed in April 2024

Fridge in room was noisy reported but no change. Tv remote hard to use.

Great location to Beach and shops. Engineering staff assisted with setup of Tv.

Stayed in April 2024

Had to ask to refill Tea / Coffee supplies

Great Location, very handy Valet Parking, superb view from our ocean view suite.

Stayed in April 2024

A bit dated.

Location.

Stayed in March 2024

The beds are awful

Stayed in April 2024

we had 2 unwelcome visitors (cockroach) on 2 separate days which I reported immediately but was never addressed. I was told they’d send someone to treat the room but no one showed up. someone in the facility said its pretty common being that we’re on the lower floor

excellent location - we had a corner 2 bdrm unit and very much enjoyed the harbor, ocean, lagoon and pool view from our deck - had a blast watching the fireworks. having a 3rd full bath was a really nice surprise too.

Stayed in April 2024

Two of the TVs never did work properly. The remote never did work on one TV and another didn't display an entire picture. We did not need to watch TV much though.

The location. Staff friendly.

Stayed in March 2024

We had a fabulous stay at the Ilikai! The rooms and layout were spacious and comfortable. The hotel is in an excellent location- walking distance to everywhere. Left from the entrance leads you to the park and the Ala Moana Mall. Right from the entrance leads you to Waikiki Beach and shops. You can enjoy walks both in the park and on the beach across from the hotel. A block across the boulevard has ‘The Food Pantry’ where you can get provisions. The hotel staff are very accommodating. You are given a free water and Dave’s ice cream daily! We had a room on the 25th floor with spectacular views. There are fireworks every Friday night from the Hilton that you can see if you are on the water side. We liked that we were able to leave our suitcases with the bellman after check out as we had a late flight. We highly recommend the Ilikai and would stay there again!

Stayed in March 2024

Bathroom shower tile/grout looked dirty, hair/bath bottles were empty and/or not working. Balcony chairs uncomfortable. Fitness Center without water/towels. Cleaners did not replenish dirty dishtowels. Initially glassware/stemware looked used/dirty. Restaurant bottom floor closed/gone. Elevator issues.

Room quiet and comfortable, loved the balcony, amazing view from room, quiet inside room, close/walkable to everything we wanted and/or needed. Laundry easy access and close to room. Two sunny outside pools with towels. Staff great attitude, responsive, kind and pleasant.

Stayed in February 2024

Lifts. Due to a recent fire the lifts were powered by generators. Only 7 people at a time in each lift so queues and long waits. Lifts were unreliable with people being stuck in them. I was scared every time I got in one. Bar area closed up. Pool area too small for the size of the complex. Couldn’t get a lounger and not enough umbrellas.

Nice big room with kitchen Good view (24th floor)

Stayed in February 2024

Elevators are an issue. Kettles were not a non stick surface,very hard to cook with, refrigerator opens backwards. Beach towels , were hard to come by. No paper flyers for accommodations or bus maps , for the city bus. Need more washers and dryers per floor.

Fairly clean and close to activities, free ice cream and water daily😋

Stayed in February 2024

Maybe the moquette is quite old Style

Everything but a plus the staff, fantastic! Position was great room very comfortable and on top all the products from hawaiian tropics brand

Stayed in January 2024

The fees after booking were outrageously expensive

Great location and large room

Stayed in January 2024

Power outages and room only serviced once in 8 nights Also the rental car staff unhelpful so rented from enterprise across street who very good

Location and view

Stayed in January 2024

Unfortunately there was a power outage. One restaurant was closed for our entire stay . Ice cream shopped closed due to no air conditioning. A little disappointing but really did not impact our stay .

Dated on outside but still quite acceptable for an old building

Stayed in January 2024

The friendly service

Stayed in December 2023

Lack of pillows in the room - 5 pillows provided for 4 people/2beds Lack of sheets and blankets - sofa bed was only provided with one non-fitted sheet and a thin blanket The shared laundry is worn and needs repairs; the detergent dispensing machine did not work

Amazing location Very helpful and friendly staff Cable TV - good selection of channels Good WIFI

Stayed in January 2024

Noisy with road traffic, close to airport so a lot of noise with planes departing. Bathrooms on the main level were dirty.

Nice, pleasant staff. Good location to food, bars, gift stores, beach and pool.

Stayed in January 2024

nothing

great room would like to book same room again

Stayed in January 2024

Next to Hilton Hawaii Village but much better — less busy, more clean, more friendly staff, and in general more reliable. No problem to get invoice from hotel, even if booking was made by booking.com, while Hilton is not working well with Booking.com.

Stayed in December 2023

Staff not overly friendly or helpful

Lovely view and spacious

Stayed in December 2023

Need a short cut to get to beach. Elevators need to be programmed, it worked well for us on the higher floors but people on the 2-6 floors had long waits apparently. Place to get cocktails.

Close to beach, nice views, lounge pool, still modern and well kept for the age of building, valet was quick, valet staff were awesome.

Stayed in January 2024

Great room and location, suited us well.

Stayed in November 2023