Not a dislike for the property. But the price for the Taxi cabs to the airport ordered for us by the hotel (supposed to be a flat rate) weren’t as promised. 2 out of 3 charged us way higher ptice.

Very good location

Stayed in May 2024

Beautiful hotel nice staff

Stayed in May 2024

Lake view facing room might be a better choice.

Excellent location and good service.

Stayed in May 2024

Price

Nice hotel

Stayed in May 2024

I don't love coffee pods and their delivery system. $9 for water seems a bit high.

We were on the top floor, so it was very quiet, the view of the lake was amazing, the room was spacious, the beds very comfortable.

Stayed in May 2024

Great location for exploring central Chicago. Good atmosphere in the bar and lobby. Great people. Pool is excellent.

Stayed in April 2024

Paying for parking

Great location

Stayed in April 2024

Everything was as I expected

Great staff, excellent location, spacious room!

Stayed in March 2024

Outdoor space not open

We didn’t have breakfast at the hotel. Location was perfect

Stayed in May 2024

Location is fantastic Room was very comfortable.

Stayed in May 2024

I can’t think of anything.

I loved the atmosphere. The first night we were scheduled to stay there the hotel was over booked. We were comped a free night at the hotel next door. And it was also nice. When we returned, our room was upgraded to a lake view. We were also given chocolates and champagne. It all worked out.

Stayed in May 2024

nothing

location and staff

Stayed in April 2024

The weather and and really a can’t say any more

Clean room I will like to stay more on top but they give me lower floor but we love the view and definitely will stay again and great location and restaurant was really lean and great food and bar perfect

Stayed in April 2024

While our stay was generally pleasant, there were a couple of drawbacks. The ventilation system was quite noisy, and we found it disruptive at times. Additionally, the noise from outside could be heard in the room, which affected our sleep quality. Despite these issues, we still enjoyed our stay overall.

We had an incredible stay at this hotel! The modern design and thoughtful amenities made our experience truly exceptional. The staff was friendly and accommodating, and the location was perfect for exploring the area. Overall, it was a fantastic stay, and we highly recommend this hotel to anyone visiting the area!

Stayed in April 2024

Room was basic. Small TV outdated furniture. Didn't meet the high standards I had. $400 a night is a bit much

Lobby, pool, gym and staff

Stayed in April 2024

Gym was not available for use majority of our stay due to remodeling

Clean, modern

Stayed in March 2024

Amenities and service quality were great. Whatever need I had was managed quickly and efficiently!

Stayed in April 2024

Breakfast should have been free

Everything

Stayed in April 2024

I think that the rooms should be bigger for the price point. But mostly, I was very disappointed about the TV in the room - the lack of viewing options and the price for movie rental is absolutely unacceptable. In 2024 at a luxury hotel downtown Chicago, the TVs should be smart and have streaming apps available. At the very least, the movie rentals should NOT cost $20 per movie. That is the cost of purchasing a movie, or more depending on the movie. A rental, even on an old fashioned Redbox is a few dollars at most. I have never been to any hotel or Airbnb that charged that much for a movie. We were having a family staycation for my son’s birthday and the kids rented 2 movies, at first without my knowledge, as it is a click of a button to charge $20 to the room. If you are advertising as a family friendly hotel, it should not be that easy. And there should be more budget friendly options for watching a movie in the such an expensive room.

Very beautiful hotel. The lobby is spacious and very nice with fireplaces and the restaurant/bar there. The pool is also very beautiful and was big enough. The rooms were nice, however I think they could be bigger for the price point.

Stayed in March 2024

N/a

Great location.

Stayed in March 2024

Property was very well kept and very nice!

All I have to say is “Simply Amazing”. This has to be one of the most beautiful and cleanliest hotels in Chicago.

Stayed in April 2024

I love everything about this hotel!

I’ve stayed here several times and the staff are extremely friendly and professional, it’s immaculately clean, the beds are comfortable and sheets are cool and high thread count, the food and drinks are high quality, and the city and water views are equally gorgeous.

Stayed in April 2024

Wish there was a table next to chair in our room and free water to make coffee. thought pool was on the cold side, but not unbearable. The key cards were annoying and constantly saw other guests having issues as well.

Excellent location, very clean, great staff. Will be staying again! We used the pool and gym and have family that lives near by so great location for us and whole foods across the street made it super easy to get snacks/water etc. Check in was awesome experience.

Stayed in April 2024

Room was kinda small, parking was expensive and inconvenient

Great location, nice staff

Stayed in April 2024