160 Portal Lane, Sedona, AZ 86336, United States of America
#36 of 48 hotels in Sedona
Guests' ChoiceBased on 900 hotel reviews
8.1Cleanliness
8.5
Comfort
8.5
Location
9.4
Facilities
8.2
Staff
8.6
Value for money
7.9
Free Wifi
7.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 27, 2024
Jose
United States of AmericaAbove
It’s just beautiful but I think the rooms are missing something, ( plants etc )
Stayed in May 2024
Reviewed: May 18, 2024
Gabriela
United States of AmericaEverything was really good. I couldn’t say perfect because at the moment of the check in my friend and I were in line for 5 minutes waiting the personnel finish with other guests then another couple came and they stood behind me and when the fist person in front desk was available she didn’t even look at us and called the other couple. It was so disrespectful because we were exactly in front of her. Notable she didn’t want to attend us. My friend had to go to a different person and told her what just happened and the other girl offered apologies for that but honestly it looks like something else. Probably she doesn’t like to attend people from other country
Room pretty clean. Little old town inside
Stayed in May 2024
Reviewed: May 9, 2024
Gord
CanadaBathroom. Toilet ran non stop
Beautiful. Sedona
Stayed in May 2024
Reviewed: May 7, 2024
Jean
United States of AmericaThe room smelled, was dirty, was old, and needed to be cleaned.
The location and amenities of the property were wonderful. The room itself smelled musty and old and hadn’t been cleaned very well. There were stains on the sheets which we insisted needed to be changed. Everything was old and dirty, including the carpet and furniture.
Stayed in April 2024
Reviewed: April 22, 2024
John
United States of AmericaOur first floor room had some 2nd floor noise. We were early risers, so not really bothersome for us.
The location was superb, walk to most shops and restaurants, very pretty grounds.
Stayed in April 2024
Reviewed: March 23, 2024
Sharon
CanadaStairs no elevator
My room was close to pool but far away not to hear noise. Spa was right in hotel. Restraints and lots of activity in walking distance
Stayed in March 2024
Reviewed: March 18, 2024
Kelly
United States of Americasofa bed was not made on arrival and there were stains on the mattress. They sent housekeeping up immediately, but wasn't the best first impression. Children were screaming in pool when we came back in the afternoon and then again in the early afternoon outside the Spa windows.
Great location, easy access to amenities and shopping and restaurants. Concierge was really helpful with suggestions and coupons. Beautiful grounds. Secret Garden Cafe was most delightful breakfast.
Stayed in March 2024
Reviewed: February 24, 2024
Susie
United States of AmericaInternet spotty
Closeness to tlaquepaque and restaurants
Stayed in February 2024
Reviewed: February 21, 2024
Matthew
United States of AmericaN/A
Location, amenities, overall experience was great.
Stayed in February 2024
Reviewed: January 22, 2024
Freddy
United States of AmericaVery poor lighting on the outside. It took us over 30 mins.To find our room because at night everything was so dark couldn't read the numbers or letters on the building they really should put some type of light on the building where the letters are located at believe me we weren't the only couple had a hard time finding there building such poor lighting.
The rooms was very relaxing and spacious. Friendly staff clean rooms
Stayed in January 2024
Reviewed: January 22, 2024
Emma
FinlandThey didn't offer a crib.
I liked the spa facilities.
Stayed in January 2024
Reviewed: January 16, 2024
Tom
United States of AmericaThe light bulbs in the room were 5,000 kelvin…way too “bright” for that setting. Especially for a bed room. If the color temperature of the lighting had been lower, the trip would have been perfect.
The overall feel was very nice. I liked that it wasn’t overly fancy. But still was nice. The amenities and recreation elements were great. The grounds well kept. The room, though dated, was clean and comfortable.
Stayed in January 2024
Reviewed: January 15, 2024
Elizabeth
United States of AmericaCable was out the whole time and I was not given an upstairs room like I requested.
Property is clean and in a great location to walk around. Room was immaculate and bed was very comfortable.
Stayed in January 2024
Reviewed: January 7, 2024
Lyten
United States of America-
The heated pool was fantastic. The room is clean and big. The facilities provided everything that was needed to stay.
Stayed in January 2024
Reviewed: December 21, 2023
Maryalice
United States of AmericaWiFi was a bit weak, but we were told they are upgrading it.
the staff were very helpful, the grounds are lovely and the location is fabulous.
Stayed in October 2023
Reviewed: November 12, 2023
Edward
United States of AmericaParking was tight, but plenty of overflow parking is available, though. Didn't like having to leave, thanks!
Super friendly staff. Great location, great facilities.
Stayed in November 2023
Reviewed: November 7, 2023
Brent
United States of AmericaHouse Keeping not so responsive.
Close to pool. Restaurant Bar was excellent
Stayed in November 2023
Reviewed: November 2, 2023
Maria
United States of AmericaIt was conveniently located & walking distance to a Shops. Love the pool, all the activities provided.
Stayed in October 2023
Reviewed: October 21, 2023
Valley
United States of AmericaThe size of the toilet (for a small child). The bed was to high
We never ate at resort The
Stayed in October 2023
Reviewed: October 6, 2023
Olga
CanadaIt’s a bit outdated. The room is smelly. Very old appliances. Some fridges are very loud. No breakfast options on site.
Location and style
Stayed in October 2023
Reviewed: September 18, 2023
Dwayne
United States of AmericaThere were a few things in our room that showed the age of the property. A torn curtain. A water leak from the a/c. A broken tile in the bathroom. The live music never showed up.
We had the pizza for dinner. It was delicious.
Stayed in September 2023
Reviewed: September 5, 2023
Jodi
United States of AmericaThe rooms really need to be updated! Especially for the price we paid for a 2 bedroom suite.
The exterior of the property, amenities, proximity to shops and restaurants.
Stayed in September 2023
Reviewed: September 2, 2023
Bolumbo
United States of AmericaJust like I said, I mean, I think that may be day it’s good to encourage the guest to queen guest to clean, but it seems like it’s moved in direction. We’re that’s the only one party that’s cleaning and that wouldn’t be good.
I really like your place. I like the girl that I check in at night with. She’s a good conversationalist. I see the guys working hard on the landscaping. But I have to be honest I see a small decline in the rooms like the tables are getting stained the couches look like they’re a little bit gross so my wish is that the guys that are doing the landscaping maybe start doing some rehab so I’m some of the rooms God bless.
Stayed in August 2023
Reviewed: September 1, 2023
Darlene
United States of AmericaCoffee in the morning. Not the package in the room, but real fresh is industry standard. Had to drive to a starbucks; Underwhelming to say the least. Couldnt even get good direction to a offsight coffee shop. Was just told "go to the top of the hill". Im a stranger, not good! Come on, Dont call that "resort" standard. Also, didn't appreciate being accausted by a time share salesman after check in.
Pool Jacussi were super good! Room was quiet, comfortable with excellent furnishings, Roomy and welcoming. Grounds are outstanding, Parking was ample conveient. Invironmental systems were excellent. We were happy with our stay and would return if the oppertunity arises. The bed and furnishings, comfortable and clean.
Stayed in August 2023
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