Amazing hotel

Stayed in May 2024

Breakfast not included, no kettle to boil water. Although machine to make tea and coffee was great.

Clean, safe and very convenient.

Stayed in May 2024

Modern, clean, excellent staff, great views and spacious room.

Stayed in April 2024

N/A

Very clean and modern

Stayed in March 2024

Don’t understand why as a guest of the hotel I had to pay $100 for valet parking. I think it unfair to a guest paying for a room to also have to pay the extra $20 just because the Giants had a baseball game. I won’t book a stay at Luma again because of this provision. The plastic flooring in guest room was off- putting.

Enjoyed the convenience of short walk to Oracle Park. Liked the blackout feature of room curtains. Bed was okay, pillows were excellent. Dual he’d shower feature was enjoyed.

Stayed in April 2024

There is no room service at all. They say there’s robot delivery of pastries and coffee in the morning, however every single time I tried to use it they said it was offline. I think there’s only like one or two robots so not enough to service the whole hotel. That was the biggest bummer for me, otherwise the rooms were nice and clean.

The room was very clean and well equipped. I liked having a steamer to iron my clothes, and the hair dryer had a diffuser which is rare! Very quiet, got great sleep.

Stayed in April 2024

We liked everything. The only small thing was not knowing about the electronic "do not desturb/ do not make the room up" button we needed to activate. Our 7 year old left the room in a mess, and we were going to deal with it when we returned as we were late for a ferry ride. When we returned, the room was made up so nicely, and they carefully put the mess back on top of the bed where it was. 😅 We were more embarrassed than anything else. So a note to anyone else, there is a button next to the door to activate if you don't want to be disturbed. It will make the green doorbell outside your room turn red. Not an overall issue at all though.

We stayed here as 2 adults and a 7 year old from Friday to Sunday. We loved the hotel, it was clean and quiet. On the 14th floor, we barely heard any street noise apart from the odd tram. The beds are comfortable, it was clean and the rom is really well blacked out so the morning sun does not really wake you. The shower pressure was the best we experienced in our trip to the USA. It is far away enough from the chaos of fisherman's wharf to have peace and quiet but close enough to via a ride share or an hour long walk along the pier fronts. It is super close to Oracle Park and is right in the middle of the game day atmosphere. We loved our first baseball game and then a 5 minute walk back to the hotel. There is a "supermarket" (Gus's community market)close by, which has a good variety of food friendly staff. Casey's Pizza was a great find, only a 5 minute walk away, they have a really good margarita pizza. I can not speak more highly of the staff. They are friendly and seem like they actually are interested in you and want to help. Everyone greeted us when we arrived or left. On the last day, they held 4 suitcases for us after we checked out. Our flight was that night, but they were more than happy to assist us so we could continue to explore San Francisco. Thank you to the staff at Luma, we had a great stay and would definitely stay there again if we ever come back to SF.

Stayed in April 2024

The hotel needs a restaurant

Location was great and the hotel was beautiful.

Stayed in April 2024

Wish the robes were a bit thicker ..

Vibe & location… All staff members were friendly and helpful. Nice coffee shop too!

Stayed in April 2024

It's a great place to stay. Clean, comfy, and close to the Oracle Park.

Stayed in March 2024

Great gym, clean rooms, safe area of the city and really good grocery store as well as restaurants nearby.

Stayed in March 2024

We could have used a microwave oven in the room.

We didn't have breakfast. The location was perfect for walking to the UCSF Mission Bay campus and the food trucks and the well stocked grocery store. The staff was extremely helpful too. Problems with our keys were addressed immediately.

Stayed in April 2024

The hotel had the most practical amenities that I never would have thought of in the room. Very logically thought out and modern.

Stayed in April 2024

No free parking for customers

Stayed in March 2024

Safe location, good transport links. Lovely rooftop bar/restaurant. Cute robots.

Stayed in April 2024

The plastic carpeting was a little weird, but it was clean!

Perfect location, clean

Stayed in April 2024

Location and facilities.

Stayed in April 2024

No real restaurant. No proper breakfast. No kettle in the room

Great new hotel with very clean rooms. Extraordinary view

Stayed in March 2024

We had a low car and the entry and especially exit to the valet was a little steep but if you take the right angle you can clear it safely... just need to be careful and go slow.

Very comfortable bedding, Huge TV for the space and you can stream to it from your device. Daily room tidying if desired. Remote curtains, including blackout for the night. Walkable distance to ballpark and basketball arena. Nice restaurant on the roof, with some tasty margaritas on the happy hour menu. In the mornings order your latte and breakfast burrito to be delivered by one of their 3 robot butlers.

Stayed in March 2024

Very clean. Great location. Stylish and great staff

Stayed in March 2024

It is a very expensive property. Wished it had special deals so I could have stayed more days.

Liked the room at the top of the hotel had a fantastic view of SF. Liked the layout of the hotel room and the shower was fantastic. On the website, it indicated that we could have an electric kettle. When we requested it, the staff delivered it to our room and had tea cups and tea.

Stayed in February 2024

Parking

The only problem and it is a big one is the cost of parking. I paid about one half the cost of the room for parking. doesn't make sense.

Stayed in March 2024

My room was on 11th floor and I heard talking, music from rooftop bar until 1 am but airplugs blocked it so I was not bothered much, you can sleep well. Bed is super, linen as well. Shampoo in the room had finished - they refilled quickly. Fridge does make loud noice in the middle of the night - the fix is that you open the door and close it again which stops the noice. Keycard in the lift needs to be hold on the reader long time. But, these were all minor issues, and did not bother me.

Fabulous hotel! Great service! Room and everything is superclean, new, comfy! Rooftop bar is amazing, great views, life music!. Coffee at downstairs is excellent (not sure why some rate it bad), price is not that bad (large Americano 6.5, regular 4.5). Absolutely loved every second in that hotel and would return! Some downsides: my room was on 11th floor and I heard talking, music from rooftop bar until 1 am but airplugs blocked it so I was not bothered much, you can sleep well. Bed is super, linen as well. Shampoo in the room had finished - they refilled quickly. Fridge does make loud noice in the middle of the night - the fix is that you open the door and close it again which stops the noice. Keycard in the lift needs to be hold on the reader long time. But, these were all minor issues, and did not bother me. Go to a community grocery store and a wine store-bar (2 min) - they are excellent. My new home in SF for sure.

Stayed in March 2024

N/A

Excellently situated around public transportation and numerous stores for basic needs.

Stayed in March 2024