The other staff are not polite when asked a question

Non contact check in and check out

Stayed in April 2024

Didn't see the fine print about extra charges, and was surprised to find out upon check-in. In addition to the $18 parking fee per day, there is a resort fee per room of $35, and the website claims now that the pool is free. It is a bit misleading.

Stayed in April 2024

Check in lines can be long but the staff does a good job of keeping ot moving. TV was having issues when we first came in but my techy bf was able to adjust a wire and fix it. I know this may be out of the staffs control but it would be nice to have more signs for the walkway to excallibur because i got lost a few times lol

I stayed at the Luxor a few years back, although I didnt have a bad experience, I didnt have an amazing experience. It was middle of the road. When picking my hotel this time around I was attracted to Luxor again because we had no issues the first time and the prices are low. I am so glad we decided to stay there again because everyone that I interacted with at the hotel was very kind. The gentleman who helped us check in, I think his name was Josh, was very engaging and funny. We were having issues with mobile check in wanting us to wait for our room a few hours after check in. Josh got us into a nice room and even credited the room $75 because I shared with him that it was my birthday. Even the staff at the Daquri bar in the lobby was really nice. Every person I interacted with there seemed happy to be there and excited to engage guests. Amazing customer service skills and one of the biggest reasons I would return to the Luxor!

Stayed in April 2024

Its position

Stayed in April 2024

Carpet on the rooms

Localization

Stayed in April 2024

No fridge or microwave in the room.

The deli had great food and was more affordable than any of the other options.

Stayed in April 2024

Cold ambient

Nothing special

Stayed in April 2024

No in room coffee making. Too long a distance to get some, cost of coffee and time it took to get coffee. Made it all very annoying

Quality of room, clean,location,

Stayed in April 2024

Could use some refurbishment, very outdated and old. Other hotels on the strip have nicer shops and restaurants and look more modern and nice.

Good location right at the strip.

Stayed in April 2024

The whole experience was very overwhelming, a lot going on in one hotel. The smell of cigarettes was one bad point, and clogged bath drain was the other.

Stayed in April 2024

Water went out from 1am-5am

Stayed in April 2024

U can hear noise from next door shower and flush, that can disturb ur sleep. Pillows are too big and uncomfortable.

We stayed 8 days, it's just a basic accommodation. Problem with the noisy toilet flush which was reported but never rectified. Lifts was slow and only 2 lifts working.

Stayed in April 2024

The reception staff are intolerant and somewhat rude. The cleanliness of the room leaves much to be desired. The water in the shower smelled strongly, like stagnant water. We rented a suite, and I still didn’t understand what the point of this room was if it didn’t even have a coffee maker. A couple of bottles of drinking water could also be provided to the guests. Would I consider this hotel on future trips? Unlikely.

Spectacular interior design outside and inside common areas. Pleasant and friendly cleaning staff, also at the luggage reception and cafeteria.

Stayed in April 2024

The interior of the Hotel seemed quite dark

We only stayed one night on arrival in Las Vegas as we were travelling for a few days. We were upgraded to a suite, and it was huge, comfortable, and quiet. We ate at the Mexican restaurant and had a delicious dinner with great service

Stayed in April 2024

The stay is not cheap. The cafe inside is not cheap as well.

Location, big room, bed comfortable, ac and heater working perfectly.

Stayed in April 2024

No fridge or coffee maker in room, ice machines broken on our floor. Buffet quality wasn't very good

Very comfortable beds and quality linen, spacious room. Cleaned to a high standard. Professional staff

Stayed in April 2024

The fixtures in the bathroom were corroded and looked like they needed to be replaced. The water came out fine but still odd to look at. Didn’t like how early the pool closed. 9-6 seemed a bit short. A lot of the food places also closed super early. There were holes in the sheets and there wasn’t a comforter on the bed which seemed a bit bizarre. It was just a quilt and sheets.

The parking was nice. $18 but there was ample parking. Room was okay.

Stayed in April 2024

One guy at the check-in was rude and impatient

Location; Pyramid; Egypt theme

Stayed in April 2024

It’s fine. It’s a vegas hotel on the strip, they are all much of a muchness.

It’s fine. It’s a vegas hotel on the strip, they are all much of a muchness.

Stayed in February 2024

Wait time for check-in is 45 Minutes + at mid-night. Self check-in doesn't work. There is only two staff working at the check-in.

Nice room, good pool facility.

Stayed in April 2024

No complimentary water. No tea/ coffee machine in the room.

Connectivity and shows.

Stayed in April 2024

We turned up at 8pm on night of our booking (which we had made 8 months in advance) & they didn't have the room we ordered (a king). They allocate on first in, first served basis. The 'upgrade' they gave us was to a room with 2 queen beds ... that's not an upgrade from a King bed. We were there 3 nights & they did move us on the 2nd night but it was a huge inconvenience for us. Also don't like that there is no fridge for tea/coffee facilities.

Proximity to airport, plenty of facilities, good sized rooms.

Stayed in April 2024

The halls were dirty. For the price I expected a more ‘wow’ feeling when entering the hotel. Staff did their job but that was about it, very little costumer service.

Location and restaurant (Diablo)

Stayed in April 2024

Room felt a bit dated and some wear/tear

Ease of check in .

Stayed in March 2024