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Reviews of MainStay Suites Extended Stay Hotel Casa Grande This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

851 North Henness Road, Casa Grande, AZ 85122, United States of America

#21 of 23 hotels in Casa Grande

Guests' Choice

Review Score

Based on 50 hotel reviews

6.0

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    6.6

  • Location

    7.6

  • Facilities

    6.3

  • Staff

    7.6

  • Value for money

    6.4

  • Free WiFi

    6.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: February 2, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Efficiency King Room - Non-Smoking
    • Stayed 2 nights

    Room was rather small, but we were visiting friends and didn't spend much time in the room.

    We didn't have breakfast. The location was perfect for us.

    Stayed in December 2022

  • Reviewed: March 10, 2022

    6.0
    It was ok don't know that I would stay there again
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 9 nights

    It is definitely a three-star Hotel, a little outdated and well worn. The Breakfast consisted of Prepackaged Muffins. The pool was not available the whole 9 days we were there. They did have a freezer when we first got there that offered frozen dinners ETC but that stopped working three days into our stay also they charged $10.00 for a Freakin TV Dinner. Very Nosey Hotel if you like peace and Quiet I would not stay here. Walls thin and Hallways thin There were a lot of displaced Family's staying there i think that might have been Section 8 family's

    First of all the Staff was wonderful! The room was very spacious and I liked that we had a separate bedroom off the living area. The kitchenette was nice and well stalked with cooking and eating utensils. The air conditioner worked well and was quiet. The Fridge was of normal size and held a lot of food.

    Stayed in March 2022

  • Reviewed: December 1, 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room with Two King Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The climate controls

    Staff and pool and kitchen in room

    Stayed in October 2021

  • Reviewed: July 30, 2021

    5.0
    False advertisement
    • Leisure trip
    • Couple
    • Efficiency King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I literally picked this place for the breakfast I assumed that’s the reason the price was a bit higher but there was no breakfast

    I liked how quiet the place was and nice employees

    Stayed in July 2021

  • Reviewed: May 1, 2024

    2.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Efficiency King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    My room I reserved was given away and the manager tried to convince me the room she gave us was an upgrade and infact it was not it was horrible

    Stayed in March 2024

  • Reviewed: May 1, 2024

    2.0
    I was upset about my room experience
    • Leisure trip
    • Family with young children
    • King Room with Two King Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I didn’t like the fact that I reserved a double king bed room and ended up with a 1 bedroom with a pullout couch and the manager tried to convince me it was actually an upgrade when sleeping on the pullout couch was the most uncomfortable ever it was horrible infant it was not in upgrade they gave my room away what was my reservation for ?!?!?

    It was in a good location

    Stayed in March 2024

  • Reviewed: March 2, 2024

    9.0
    Wonderful
    • Family with young children
    • Efficiency King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    No breakfast

    Bed was comfortable and room was big

    Stayed in February 2024

  • Reviewed: February 22, 2024

    8.0
    It was good other than not being able to enjoy breakfast at the hotel.
    • Family with young children
    • King Room with Two King Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    It was mentioned through booking that this property had free breakfast. Which is why I chose this place. Though when I arrived I asked about breakfast in the morning and the lady at the front counter said she’s gonna have to tell her manager that Booking.com still says they have breakfast when they don’t. That’s why I was willing to pay over $400 for two days. Now I feel like it was a waste of money.

    I liked everything about the property. Except for one thing.

    Stayed in February 2024

  • Reviewed: February 21, 2024

    2.0
    I won't stay there again.
    • Leisure trip
    • Solo traveler
    • Efficiency King Room - Non-Smoking
    • Stayed 3 nights

    I would have liked housekeeping services at least once during my 3 night stay. The smell of pot the first night was horrible, it was like someone was smoking in my room. The water in the shower was luke warm. I showered elsewhere.

    There wasn't any breakfast.

    Stayed in February 2024

  • Reviewed: March 16, 2023

    1.0
    Very Poor
    • Business trip
    • Solo traveler
    • Efficiency King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    room smelt like pee and was very gross

    Stayed in March 2023

  • Reviewed: March 10, 2023

    4.0
    Very disappointed with the false advertising
    • Leisure trip
    • Couple
    • Efficiency King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The website said there was a breakfast but there wasn't any

    There wasn't any

    Stayed in March 2023

  • Reviewed: October 28, 2022

    2.0
    bad experience
    • Leisure trip
    • Couple
    • Efficiency King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    hard bed, suppose to be smoking free and people were smoking, room smelled like smoke.

    location

    Stayed in October 2022

  • Reviewed: September 4, 2022

    4.0
    I will not go back
    • Leisure trip
    • Couple
    • Efficiency King Room - Non-Smoking
    • Stayed 1 night

    Noisy, old floor tile, chemical scent.

    I did not know you have breakfast.

    Stayed in September 2022

  • Reviewed: November 29, 2021

    2.0
    Very Poor
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Front desk would not provide linen pillows or blanket for sofa bed. Towel had to be exchanged at the front desk for clean ones. No extra towels were available.

    Location, split bedroom from front room with sofa bed.

    Stayed in November 2021

  • Reviewed: November 26, 2021

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King Room with Two King Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The lighting in the room was dark and dingy. The two beds were facing eachother rather than side by side. The t.v. was placed where it was difficult for both sides of the room to watch.

    That it was close to to Palm Creek

    Stayed in November 2021

  • Reviewed: October 29, 2021

    2.0
    Will not come back
    • Leisure trip
    • Couple
    • Efficiency King Room - Non-Smoking
    • Stayed 1 night

    The mattress was no good……

    Was a joke…..the cream was out dated….

    Stayed in October 2021

  • Reviewed: September 27, 2021

    10
    Exceptional
    • Family with young children
    • Efficiency King Room with Roll-in Shower - Accessible/Non Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    N/a

    It was awesome

    Stayed in September 2021

  • Reviewed: September 16, 2021

    9.0
    Very short notice booking that was handled extremely well. We got three rooms (with upgrades).
    • With a pet
    • Leisure trip
    • Family with young children
    • Efficiency King Room - Non-Smoking
    • Stayed 1 night

    The suites that we ended up in were poorly cooled. The bedroom only got secondary air from the living room andthus the bedroom was uncomfortably warm until very early in the morning.

    Breakfast was less than expected but, given the Covid-19 quandry, it was satisfactory.

    Stayed in September 2021

  • Reviewed: July 27, 2021

    4.0
    It was just alright.
    • Leisure trip
    • Couple
    • Efficiency King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Common areas were dirty and smelled bad.

    I gave this place a decent rating due to the front desk staff being so helpful. The hotel itself is not great at all. The common areas and hallways are dirty and the entire place smells like musty feet. The first room we were assigned did not look like it had been cleaned- there were stains and hair on the top blanket and the floor looked like it hadn’t been vacuumed. As soon as we walked in the smell of wet dog smacked us in the face. We initially asked about getting a refund and were told they don’t do refunds once you check in- even though we were inly there for like 10 minutes. The front desk guy was very nice and offered to give us another room. The new room was much cleaner and we ended up staying. The experience wasn’t horrible but if you’re looking for a nicer place I definitely would not recommend this place.

    Stayed in July 2021

  • Reviewed: July 19, 2021

    10
    Great room and great price
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No linen in the room for the pull out bed. Had to ask for it from front desk.

    When we asked for anything for the room front desk was friendly and quick to help. Walmart is right across the way. The room had fridge microwave and dishes and dishwasher.

    Stayed in July 2021

  • Reviewed: July 14, 2021

    10
    Exceptional
    • Leisure trip
    • Group
    • Efficiency King Room - Non-Smoking
    • Stayed 1 night

    N/a

    The a/c was on when I walked in so the room was nice and cold

    Stayed in July 2021

  • Reviewed: July 12, 2021

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bad

    Stayed in June 2021

  • Reviewed: June 12, 2021

    10
    Amazing!!!
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was very spacious and it suited my family of 6 comfortably

    Stayed in May 2021

  • Reviewed: June 5, 2021

    1.0
    Pure rip-off, no breakfast and very unclean!
    • Business trip
    • Solo traveler
    • Efficiency King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    I initially booked 3 days through Booking.com and slept for a fair $98 a night. I then had to extend for 5 days due to work and asked if I could get the same price again as they offered me a Lucid special rate on the first day. They agreed and I booked 5 days. The next morning I saw my credit statement and they first charged me $605 so $121 per night and then another $896. So I was at $300 per night in the meantime. After I went to the front desk they explained that it can happen that prices change in the meantime. I checked out directly and will never book here again! Pure rip-off and fraud! Please do not book here! For info I found a comparable hotel 2 streets away for 223$ for 4 nights. Never again this hotel!

    The room had a small kitchen. Otherwise, unfortunately, nothing.

    Stayed in June 2021

Showing 1 - 25

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