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  5. Reviews of MainStay Suites Chattanooga Hamilton Place

Reviews of MainStay Suites Chattanooga Hamilton Place This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

7030 Amin Drive, Chattanooga, TN 37421, United States of America

#62 of 85 hotels in Chattanooga

Guests' Choice

Review Score

Based on 161 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.6

  • Location

    8.3

  • Facilities

    7.3

  • Staff

    8.4

  • Value for money

    7.2

  • Free Wifi

    7.5

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 1 - 25

  • Reviewed: March 18, 2024

    8.0
    Great staff, nice place, would recommend.
    • Leisure trip
    • Couple
    • Queen Suite - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I think the bathroom could’ve been a little cleaner

    Easy to check in and out, the room was huge and had great ammenities

    Stayed in March 2024

  • Reviewed: October 30, 2023

    7.0
    Good
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom doors cannot be closed without figuring out, would have loved breakfast in the morning

    Good location, friendly staff, room was small but clean, kitchen was useful

    Stayed in October 2023

  • Reviewed: October 16, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Clean room

    Stayed in October 2023

  • Reviewed: July 24, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Our hall smelled strongly of marijuana often, hotel staff weren't always very attentive. When we checked in a gentleman in front of us had to call the front desk and let the phone ring loudly before someone arrived. When checking out, I had to wait for a bit before someone arrived to turn our keys. Most hotels I've ever stayed at always had someone behind the desk.

    Location was good. Room was comfortable. Facility seemed clean, safe and well maintained.

    Stayed in July 2023

  • Reviewed: July 22, 2023

    8.0
    The desk staff were extremely friendly. She gave us a voucher for a free app at Texas Roadhouse. It’s not brand new, but
    • Leisure trip
    • Couple
    • Double Suite - Non -Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Location

    Stayed in July 2023

  • Reviewed: May 22, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    No hair dryer for my wife,

    Stayed in May 2023

  • Reviewed: April 6, 2023

    7.0
    Great location, comfy beds, friendly staff but lack of staff made for overflowing trash
    • Leisure trip
    • Family with young children
    • Double Suite - Non -Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    the trash cans were overflowing the day we got there outside the door and 3 days later when we left it was still full and overflowing all over the ground.

    the rooms were spacious and the beds were very comfortable the staff was extremely friendly and gave great pointers on things to do.

    Stayed in April 2023

  • Reviewed: February 27, 2023

    6.0
    Pleasant
    • Family with young children
    • Double Suite - Non -Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Old equipment in the kitchen, dirty forks and knives.

    Big room and kitchen.

    Stayed in February 2023

  • Reviewed: January 30, 2023

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Suite with Two Double Beds - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There are people that hang out outside the establishment.

    I only enjoyed the night staff representative. He was very nice, always available, and very helpful.

    Stayed in January 2023

  • Reviewed: January 26, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Suite - Non -Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The tv didn't work and the toilet overflowed the morning we were about to leave.

    The beds were comfortable

    Stayed in January 2023

  • Reviewed: January 18, 2023

    6.0
    A bargain that needs some tidying up!
    • Leisure trip
    • Family with young children
    • Double Suite - Non -Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room at first glance was very well put together. Then as we prepared for bed we discovered things such as the linens not being clean. On the fold out sofa there was something that I can’t even explain what it was but it was disgusting. Thankfully we travel with throw blankets, so the sofa was folded back up and my son used a throw on it. At around 1:30 in the morning I had to go to the lobby to use the restroom and get a plunger because the toilet was threatening to overflow. My 73 year old mother woke up shortly thereafter and had to use the bathroom and then she had to plunge the toilet. In the morning when we were checking out and I handed the plunger to the man at the front desk he was completely unbothered about a guest having the plunger.

    Property is located in a fantastic area. Food, the mall, and family entertainment are all very close to the hotel.

    Stayed in January 2023

  • Reviewed: January 15, 2023

    6.0
    average at best
    • Leisure trip
    • Couple
    • Queen Suite - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    outdated & just didn’t seem clean & tidy.

    location

    Stayed in January 2023

  • Reviewed: January 3, 2023

    6.0
    Could use better housekeeping, but overall it was a good stay!
    • Leisure trip
    • Family with young children
    • Double Suite - Non -Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Definitely could use better housekeeping! We stayed here for 5 days & housekeeping only came in ONE time & only gave us towels & did nothing else! We even asked for housekeeping to come by every day! The floors really needed to be cleaned.. it had gotten quite a bit of stuff on it between our kids & eating in the room. We even asked for a broom or something at the front desk twice & was always told that housekeeping would come take care of it & never did. So we had to stay in a room with a filthy floor. Wasn't too happy about that.. Also, another thing was that the pictures that are shown for the rooms aren't what you get exactly. You could tell the rooms had a lot of wear & tear & just outdated looking but overall it was a good stay.

    The rooms were very spacious, one of the biggest ones we've stayed in. Had quite a bit of room & there was 7 of us in the room! 5 of them were our kids. The beds were surprisingly comfortable!

    Stayed in December 2022

  • Reviewed: July 26, 2022

    8.0
    we had a fantastic dinner train ride. and ate at a lot places. visited a major candy store down town Chattanooga.
    • Leisure trip
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    beds were off the floor a bit more than I needed Iam 5’4 not that tall. just had knee surgery so still recovering. bending to get up was hard. toilet was to short kid size.

    nice area close to interstate.

    Stayed in July 2022

  • Reviewed: June 20, 2022

    6.0
    Was okay. Expected cleaner rooms for the price.
    • Leisure trip
    • Family with young children
    • Double Suite - Non -Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The room had a smell, floors were dirty in the entire room, an old soap bar was left in the bathroom shower and a curly black hair in the bathroom floor.

    The location was good and staff was very friendly.

    Stayed in June 2022

  • Reviewed: May 23, 2022

    8.0
    It was good
    • Leisure trip
    • Couple
    • Queen Suite - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast being available

    Location

    Stayed in May 2022

  • Reviewed: May 8, 2022

    8.0
    Excellent
    • Leisure trip
    • Family with young children
    • Double Suite - Non -Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast options, mats in bathtub, more comfortable beds.

    The staff/front desk was exceptionally helpful and so very kind!!

    Stayed in May 2022

  • Reviewed: April 1, 2022

    8.0
    Good experience, but pay for reservation in advance
    • Leisure trip
    • Family with young children
    • Suite with Two Double Beds - Accessible/Non-Smoking
    • Stayed 1 night

    We arrived later than expected, and the hotel put a hold on my card (which was expected), but when I arrived, they charged the booking fee as a separate transaction, so I had two charges for the room on my card until my bank released the funds from the original hold almost a week later. This "double-charge" made things difficult for my party because it affected my budget, which affected me checking in at my final destination. The lock on one of the outside doors was also loose and barely functional.

    The room was nice and clean, and the staff was friendly and courteous. The location was also easy to get to off the

    Stayed in March 2022

  • Reviewed: March 29, 2022

    8.0
    It was a mother/daughter trip and we had the best time..
    • Leisure trip
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    View from the back of the hotel was kind of sad.

    Convenient to a lot places.. very clean and quiet

    Stayed in March 2022

  • Reviewed: March 21, 2022

    6.0
    overpriced for what you get
    • Leisure trip
    • Couple
    • Queen Suite - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    bed

    location

    Stayed in March 2022

  • Reviewed: March 20, 2022

    6.0
    Good place to stay in for 1 night.
    • Leisure trip
    • Group
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room stank like cigarettes

    It slept 4 people like the description said

    Stayed in March 2022

  • Reviewed: February 26, 2022

    8.0
    Just as I expected, would stay again.
    • Business trip
    • Solo traveler
    • Queen Suite - Accessible/Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The window shade’s didn’t close 100%. Making sleeping a little difficult.

    Spacious room, clean, quiet.

    Stayed in February 2022

  • Reviewed: January 16, 2022

    8.0
    Good value for the money and location
    • Leisure trip
    • Family with young children
    • Double Suite - Non -Smoking
    • Stayed 1 night

    Would have liked something offered for breakfast, but the coffee in the lobby was good.

    Good value for the price. Good location with access to many restaurants.

    Stayed in January 2022

  • Reviewed: December 29, 2021

    7.0
    Good
    • Leisure trip
    • Group
    • Suite with Two Double Beds - Accessible/Non-Smoking
    • Stayed 1 night

    No breakfast offered as advertised.

    Stayed in December 2021

Showing 1 - 25

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