Wailea, HI 96753, United States of America
#58 of 61 hotels in Wailea
Guests' ChoiceBased on 20 hotel reviews
6.6Cleanliness
7.7
Comfort
7.2
Location
9.2
Facilities
7.4
Staff
7.2
Value for money
6.2
Free WiFi
7.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 20
Reviewed: October 31, 2023
Cathy
United States of AmericaThe fact that our bathroom and toilet were only feet away from the head of our bed. (No privacy). We had no other seats other than the bed to sit on. We kept our window shades shut because people could walk by and look in. We were delayed getting to the island due to an airplane problem and had a hard time getting into the room since we only knew one of the two codes needed to get into the room. It took us at least 30-40 minutes to get the first code.
Location was very convenient to activities we arranged. The convenient store was super helpful. Clean.
Stayed in October 2023
Reviewed: July 28, 2022
Miguel
United States of AmericaApartment had little ants or spiders all over (kitchen,bathroom) even on the beds
Location on the beach and welcome ammenities
Stayed in July 2022
Reviewed: July 17, 2022
Kentuckygirl
United States of Americalocation location location
loved the property and location for the price; would have been nice for the shop and restaurant to be closed at different times and staggered so one would be open to use while the other was down for construction.
Stayed in July 2022
Reviewed: August 16, 2021
Ann
United States of AmericaOur unit was very dated. Bathrooms and kitchen need to be updated. Things are not working properly ie: bathroom sink, dishwasher.
The view, the beach, the grass area by the beach
Stayed in August 2021
Reviewed: April 22, 2024
Stuart
CanadaInstead of a "One Bedroom Suite with balcony overlooking the ocean, Vacasa tried to put me in a very small hotel room with no balcony overlooking the parking lot
Nothing at all
Stayed in April 2024
Reviewed: March 22, 2024
Lund
United States of AmericaNone
Stayed in March 2024
Reviewed: February 22, 2024
William
United States of AmericaThe room itself was smaller than most hotel or motel rooms. It seemed barely large enough for myself, much less if I were with another person. Not enough chairs, table too small, and what might be considered kitchenette, small and stuffed in the closet. plus not enough kitchenware to feel you could actually dine there (cups, glasses, etc.)
Location was great. Plenty of parking and access to beach was nearby. 808 Store well stocked with lots of variety for supplies with coffee, snacks, deli items for lunches and light dinners. Staff friendly and helpful.
Stayed in January 2024
Reviewed: October 18, 2023
Paolo
Italy1. The room had only one window wich lookeed over a balcony where other people passed and may see into the room. This was not stated on the announcement, I would have not taken such a room for whatever fare, had I known. I had a flu with fever, and I was forced to stay a couple of days locked in the room with courtains closed and artificial light on! In the Hawai'i! I am not going to pay for this room. 2. No room service, wich was not stated in the announcement. 3. To enter the room there are two doors, each of them with a different passcode. You provided me with only one of them (check the mail). No VACASA personnel on the premises. A person from the counter opened the door with a key, but in the evening we found that door closed again and nobody to help. I called the phone number of the mail, but get only a long recorded voice. I left a message, but nobody ever answered or showed up in any way. The emergency number on the premise did not answer at all, and from a third number I got on the line somebody who gave me a fourth number where I never got an answer. I could enter after a while only when a man of the mamagement showed up and arranged the door open. I never received the second code.
The beach and the pool
Stayed in October 2023
Reviewed: October 16, 2023
Thomas
United States of Americahelp on site
location
Stayed in September 2023
Reviewed: May 31, 2022
Matt
United States of AmericaRoom was slightly dated, but still fine.
Location was perfect
Stayed in May 2022
Reviewed: April 6, 2022
Tracy
United States of Americaproperty was nice however, the restaurant and store have since closed.
loved the view.
Stayed in April 2022
Reviewed: February 21, 2022
Amber
United States of AmericaEverything about the room felt dated. Furnishings and bedding were old. Outlets on the side tables worked intermittently. The room was very small, and the bathroom was tiny. Water temperature fluctuated in the shower. No bath robes and the comfort of the bath towels could be improved. Almost no in-room amenities, no hot tub, no room service, and no balcony/view. Lack of privacy because of the transom over the door to the hallway (there was an adjoining room). Vacasa sneakily manages this room at the hotel, so we didn’t get housekeeping service either. Absolutely not worth the money, and would have to loved to know this information before being locked into a non refundable reservation.
A clean place to sleep and shower. Location is beautiful and it is beachfront. Staff is friendly. Accommodates two people who don’t expect a resort experience.
Stayed in February 2022
Reviewed: June 27, 2021
Lori
United States of AmericaThe advertisement for the rental stated. Spaces: living area, kitchen dining area and the description described all units come with a fully stocked kitchen. The rental was actually a small hotel room with a microwave and a small fridge in the closet
Stayed in June 2021
Reviewed: June 24, 2021
Mcmillan
United States of AmericaFirst of all this is not anything like the pictures on your website. No ocean view no balcony no kitchen. I put ocean view in my filter search. This is a tiny room with no view, mini fridge, microwave and coffee maker. The noise from the wind and the neighbors was constant. The wind sounded like banging on the wall. I called to try to change rooms even if I had to pay more but was told no availability. I felt scammed and cheated on this booking. I would have definitely gone elsewhere if I had known what this actually was. The room is basically a shared room with keypad lock off of what I thought I was getting. It even shared the same entry. We got room 614b. If you book make sure it is an A room.
Close to beach, lava fields, sunset and grounds.
Stayed in June 2021
Reviewed: October 28, 2023
Anonymous
United States of AmericaI wish cleaning staff would have came in once or twice during our stay to clean
The location was perfect. It was so close to many amenities places to eat explore and entertainment, and I loved it had its own beach.
Stayed in October 2023
Reviewed: August 12, 2023
Chad
United States of AmericaThere are no comments available for this review
Stayed in August 2023
Reviewed: October 16, 2022
Jeremy
United States of AmericaThere are no comments available for this review
Stayed in October 2022
Reviewed: August 13, 2022
Jing
United States of AmericaThere are no comments available for this review
Stayed in July 2022
Reviewed: May 19, 2021
Alicia
United States of AmericaThere are no comments available for this review
Stayed in May 2021
Showing 1 - 20
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content