Nothing.

The staff were very accommodating and even the security guy would help me in the morning getting hot water for my tea. Some residents complained about the lack of breakfast, but for me it was perfect.

Stayed in September 2023

Everything. Amazing customer service.

Stayed in June 2023

the public rooms felt very cold and not very welcoming

the room was very comfortable.

Stayed in May 2023

Wow. We had really a wonderful stay at this Mansion in San Francisco. It’s like a little castle in the middle of San Francisco! We had a great welcome by Amanda, who was delightful. Our room is superb. We loved everything about this hotel. Would definitely recommend the experience.

Stayed in April 2023

no complaints

Beautiful property. Easy parking. very safe. excellent staff.

Stayed in April 2023

Nothing. However, constructive critic: Shower door seal and hand towel rail hanging loose so minor maintenance for this historic mansion. Due to staff shortage from Covid 19 The restaurant trades only 3 nights a week, very limited seating and does not cater paying guests or any room service. On the evening we arrived after travelling all day there was no seating availability and there is no in room dining service at all. However this made us go out and explore the surrounding area and we found lovely little fushion restaurants within 15 or so minutes walk. The bar fridge in the room and our friends room sits directly on the carpet so the door rubs against it to open/ close. If the fridge leaks the lovely carpet would be soiled.

The place is special. AMANDA made us feel special and is very professional and service oriented Will definately stay again and recommend to all. The Continental breakfast was available from 7am right up to lunch hour in the front parlor. Glass of wine on arrival. Fresh fruit, soda and chocolates, in our room. The soda was 2 cans of coke, I suggest offering plain sparkling water as well as many people don't drink sugary sodas. However I am certain if I had asked to swap the drinks it would have been happily done.

Stayed in September 2022

nice and clean with a sweet staff.

Stayed in August 2022

Very little not to like. Excellent experience overall

They were able to address all my requests to make it a wonderful stay for our 10 year wedding anniversary.

Stayed in July 2022

odd musty smell throughout

location and secure parking

Stayed in July 2022

Limited staff, had to wait 40 mins to check in as only one person was working and was helping someone else. Restaurant has not reopened since COVID, due to staffing. Parking was $50+

Stunning home, so unique and wonderfully updated. Room was beautiful, comfortable, had nice accessories. The staff (1) were very friendly and helpful. There was basic breakfast to grab in the morning.

Stayed in May 2022

More up front information about dining opportunities at your place

Could have had a more complete and freshly cooked options like freshly brewed coffee , omelettes scrambled or / fried eggs, chicken sausage , etc. would have paid a bit more for the room.

Stayed in June 2022

The room was quite comfortable.

Stayed in June 2022

Room size

All good . Staff very good .

Stayed in May 2022

nothing, it was perfect!

Gorgeous boutique hotel, wonderful staff- made us feel like royalty!

Stayed in April 2022

breakfast was spartan and dry rolls. not much variety

Room was beautiful clean staff helpful

Stayed in April 2022

I loved every detail, the staf, Amanda, Omar make me feel like a princess. this will be my second home in SFO.

Stayed in April 2022

Everyone was very nice and helpful. We had a great time

Stayed in April 2022

Parking for 1 day was a bit expensive but convenient.

Stayed in April 2022

n/a

The property was beautiful and very antique! would definitely stay again!

Stayed in February 2022

The bar area was sadly not open. it looked really cool and when re-opened will add to the offer.

We decided to look for a hotel that was not part of a big chain and came across Mansion on Sutter. The hotel was so welcoming, clean and comfortable. It was spotlessly clean. Bed was so comfie. Fitness room was modern and clean. Hotel building and reception classic and quality. Lots on interesting art and antique including the furniture. Really enjoyed our stay there and will visit again

Stayed in February 2022

Exceeded our expectations. I'm a big fan of boutique hotels where old houses have been converted to rooms and I'm most definitely coming back here for another hopefully longer stay.

Stayed in February 2022

No complaints.

Beautiful property, comfortable luxurious room, excellent welcoming professional staff.

Stayed in October 2021

Nothing could have been better. Staying in a place like The Mansion was a delight even during CoVid when not all amenities were up and running!

Our stay at The Mansion was delightful! The whole team went above and beyond for our stay from booking to check-out. The communications we received regarding expectations for our trip were seamless — Omar helped coordinate the requested room upgradeI had made & also ensured we had local pastries delivered to our room prior to arrival + was gracious when I canceled the initial sandwich delivery I was going to have him set up too. Upon arrival, they provided our stay itinerary and showed us to our room which was absolutely beautiful and then went to bring our luggage up. Mg husband went swimming one day and we came back and Omar dried his swimming suit & towel for us.

Stayed in August 2021

Lovely furnishings and decor

Lovely facility but I think I would prefer a hotel with full time staff.

Stayed in August 2021