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  5. Reviews of Marble Waters Hotel & Suites, Trademark by Wyndham

Reviews of Marble Waters Hotel & Suites, Trademark by Wyndham This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

45 Kernan Boulevard North, Jacksonville, FL 32225, United States of America

#149 of 168 hotels in Jacksonville

Guests' Choice

Review Score

Based on 202 hotel reviews

5.0

Score breakdown

  • Cleanliness

    6.1

  • Comfort

    6.2

  • Location

    7.5

  • Facilities

    5.6

  • Staff

    6.3

  • Value for money

    5.8

  • Free Wifi

    5.6

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Showing 1 - 25

  • Reviewed: April 29, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • King Room with Mobility Access Bathtub with Grab Bars, Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Hallway hadn't been vacuumed in a while. Trash in the elevator, around the property. Tub side was too tall and no grab bars were available for an older, or disabled person, to get in/out safely! Room door was not balanced and took very noisy effort to open or close.

    Comfortable bed.

    Stayed in April 2024

  • Reviewed: April 29, 2024

    4.0
    Disappointed
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Bed and room was disappointing and no breakfast

    The staff is very kind

    Stayed in April 2024

  • Reviewed: April 2, 2024

    5.0
    Who is the location and convenient the price is OK
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Not good furniture

    Location

    Stayed in April 2024

  • Reviewed: March 27, 2024

    5.0
    This is a good location and value for price. Needs updating, but it was comfortable. Wifi was slow
    • Business trip
    • Solo traveler
    • Queen Room - Non-Smoking
    • Stayed 1 night

    Better wifi and better maintenance at facility. Also could have had free breakfast in the large eating area that was closed off. Buttons on elevator were broken.

    WiFi went down. It was also very slow

    Stayed in March 2024

  • Reviewed: March 27, 2024

    6.0
    Not again
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Stained carpets in the hallways. The chair in the room was horrible. It was a fake leather that was peeling everywhere. The desk chair was also flaking material. The water pressure in the sink in the bathroom was poor. Very dark room. There was no lighting in the nook where the microwave and coffee were kept. I had to use my phone flashlight. When we checked out there was no staff just a security guard.

    Outwardly it was welcoming.

    Stayed in March 2024

  • Reviewed: March 25, 2024

    4.0
    not very welcoming. extra worn furniture. just not accommodating at all. won’t stay here again.
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    arrived 2 hours early and asked if I could, by chance, check in early, knowing prob not and I was okay with not…just thought I would ask…they said only if I pay $50 for early checkin. so I declined. when I returned to check in at the regular time, they said they didn’t have the king bed that I had reserved because I didn’t check in early enough and they had given them all away. ironic. also the upholstered chair in my room should just be trashed. they had a sheet over it to cover how worn it is. I won’t stay here again.

    nothing really. close to my destination is only thing.

    Stayed in March 2024

  • Reviewed: March 18, 2024

    6.0
    Pleasant
    • Solo traveler
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Furniture is old and needs updating. I wouldn't sit in the chairs. The rug also needs cleaning. The window shade was not working making the room dark in the day.

    It was a comfortable bed and bathroom appeared cleaned.

    Stayed in March 2024

  • Reviewed: March 11, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I didn’t like that my hot tub did not work and it was no wash cloth in the rooom

    It was clean

    Stayed in March 2024

  • Reviewed: January 22, 2024

    5.0
    Glad it was a quick, quiet stay.
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Too way too long to get checked in. Not very clean and things were broken in the room.

    It was quiet.

    Stayed in January 2024

  • Reviewed: November 27, 2023

    5.0
    the chairs I fell off it’s garbage
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    no comment

    no comment

    Stayed in November 2023

  • Reviewed: July 24, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The microwave didn't work, and when I changed the temperature to a warm it started to smell burnt.

    It was a decent place, everything was clean and neat.

    Stayed in July 2023

  • Reviewed: June 1, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Wasn't greeted when checking in. Beds were double and not queen as I thought but that may have been mistaken. I thought breakfast was included but there was nothing. Eating place was closed and snack area that you could buy snacks was very limited!

    It was nice and clean and pool and hot tub great

    Stayed in May 2023

  • Reviewed: May 22, 2023

    6.0
    will stay somewhere else next time.
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There were no vending machines to be found anywhere. I could smell marijuana in the hallways (typical for Florida) and the air conditioning machine in our room sucked.

    conveniently located

    Stayed in May 2023

  • Reviewed: April 14, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Room with Mobility Access and Roll-In Shower, Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I would like to thank Mr Steve

    Stayed in April 2023

  • Reviewed: February 10, 2023

    4.0
    Nice front but don’t look behind the curtain.
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    everything else. once your past the lobby it looks like a very cheap hotel. Holes in the walls, cheap carpet, 1/2” caulk, badly painted walls…etc.

    The lobby was nice.

    Stayed in January 2023

  • Reviewed: November 28, 2022

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff was a little rude but overall it was fair. Rooms need to be updated. Beds very comfortable but chairs in room were very worn out and not fit for someone to sit in.Just trashy😡

    Location was close to shopping, gas, and my brothers house.

    Stayed in November 2022

  • Reviewed: September 30, 2022

    5.0
    Fair
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I did like that the electricity went out and back on 3 different times When we did leave. We took the stairs. Did not want to take the chance of elevator I don't understand what was on the window. That not a curtain or blinds

    It was close to home Stayed because I was worried about some trees going down during hurricane

    Stayed in September 2022

  • Reviewed: September 10, 2022

    4.0
    Disappointing
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Old, out dated furniture. Hotel is nice on the outside, once you enter everything is old and out dated. Really not a good hotel.

    The location had a large parking lot for trucks.

    Stayed in September 2022

  • Reviewed: August 31, 2022

    6.0
    Declined since last stay. Meals used to be very good, now not available. Wear and tear shows.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room furniture badly worn.

    Restaurant closed. Minimal vending machine options.

    Stayed in August 2022

  • Reviewed: June 25, 2022

    6.0
    Pleasant
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Hotel is worn down, old peeling furniture, carpets were nasty, pool furniture in disrepair They want you to pay an extra 30$ to use jet tub which makes no sense

    Friendly check in staff Cold ac Bed was comfy

    Stayed in June 2022

  • Reviewed: June 24, 2022

    6.0
    Meh
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Almost no internet service Furniture old and worn Pool closes too early for summer

    Some staff was very friendly while others couldn't be bothered

    Stayed in June 2022

  • Reviewed: June 16, 2022

    6.0
    My stay was lle
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    They charge a deposit for damages but we were I. A room that had a broken shade, damaged sitting chair, chunk missing from head board, hole in the wall.

    The service and location are stellar!

    Stayed in June 2022

  • Reviewed: May 5, 2022

    5.0
    It wasn't the marriott Bonvoy
    • Business trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The door on the bathroom. Looked old and out dated. Tub was clogged. The staff didn't let me check in early.

    It was secured well.

    Stayed in May 2022

  • Reviewed: April 26, 2022

    5.0
    Broken Low Budget Stay
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It was completely run down. No AC in lobby and common areas. Elevator out of service (missing 3rd floor button, the floor they put us on). Hall carpet filthy and odor in the hall. Refrigerator wouldn’t close due to frozen ice in top compartment. Toilet ran, shower rod broken so you couldn’t close the shower curtain.

    location was close to an event we attended.

    Stayed in April 2022

Showing 1 - 25

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