255 North Sam Houston Parkway East, Houston, TX 77060, United States of America
#191 of 424 hotels in Houston
Guests' ChoiceBased on 94 hotel reviews
7.8Cleanliness
8.5
Comfort
8.8
Location
8.0
Facilities
8.1
Staff
8.4
Value for money
8.1
Free Wifi
8.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 25, 2024
Judith
CameroonNothing
Staff was so helpful and professional. Breakfast was good. Room clean
Stayed in May 2024
Reviewed: June 26, 2023
Simon
United KingdomThe reception staff were sometimes disorganised.
Smart hotel which is modern and in good condition. Helpful separate club room which we were able to use for business purposes. Breakfast was reasonable.
Stayed in June 2023
Reviewed: June 11, 2023
Celestine
United States of AmericaService, cleanliness, food, staff, ease of check in and out
Stayed in June 2023
Reviewed: May 12, 2023
Janice
United States of AmericaIt wasn't anything that I didn't like. However, the 12-floor hallway didn't have much circulation or freshness. I understand the building is aging beautifully, and you are committed to the neighborhood, that is admirable. keep up the good work!
Your front desk clerk Moe is excellent, beautiful smile, personal. and professional! The bar area was great, and the food was excellent, as well.
Stayed in May 2023
Reviewed: May 2, 2023
Jaromir
Czech RepublicNoise from surrounding rooms and from outside.
Great breakfast. Comfortable bed.
Stayed in May 2023
Reviewed: October 10, 2022
Michael
United States of AmericaNot too thrilled about the ocation. But great value.
Lovely hotel name and quality.
Stayed in October 2022
Reviewed: August 28, 2022
Michelle
United States of AmericaHalls were not updated. They were very dimly lit. Looked and felt unsafe. Elevators were old. Outside of the lobby and rooms, the hotel was in disrepair.
Rooms were updated.
Stayed in August 2022
Reviewed: August 1, 2022
Avalos
United States of Americaparking lot security is bad, they stole my rental car’s catalytic converter
clean and neat hotel
Stayed in July 2022
Reviewed: July 25, 2022
Erich
United States of AmericaThe rooms are updated and the lobby is inviting. Great hotel close to airport.
Stayed in June 2022
Reviewed: April 18, 2022
Porsha
United States of AmericaThe bathroom door got stuck several times had to call maintenance to open it and it did it again
The room was spacious and clean . We liked the view of Houston.
Stayed in April 2022
Reviewed: May 21, 2024
Diamond
United States of AmericaWe had a very hard time checking in the hotel. It took us 45min to check in because there was a issue with our room. The front desk tried to charge us for an extra room we had already paid online for. The woman helping us seemed untrained and confused about what she was doing and she insisted us to pay until we asked to get a manager. Luckily the manager was able to help but we miss our $100 reservation for the night so me and my partner were very disappointed and unsatisfied. Other than that, the parking area wasn’t the best. It was a few people smoking green in the parking lot. Overall 6/10
The room was set up nice.
Stayed in May 2024
Reviewed: April 29, 2024
Laquanza
United States of AmericaNo complaints
Although my stay was short, I was very impressed. It was affordable. The staff was great. Beautiful hotel and the room was so lovely and comfortable. I would definitely stay again. I enjoyed the restaurant.
Stayed in April 2024
Reviewed: November 7, 2023
Scott
CanadaThey aren’t organized when it comes to third party bookings they have 3 elevators 1 elevator doesn’t work one elevator that seems to be the main call elevator has a sticker sign showing a weight of 2 adults or 1 family and no more yet the actual weight the elevator should haul is 1600 pounds they cheaped out on repairs. The door to our room wasn’t a good shutting door and every time someone open or shut their door the door wouldn’t seal and you could hear everything. This app showed electric car charging we get to the property and they don’t have a charger to use.
The room was very nice good views
Stayed in November 2023
Reviewed: October 1, 2023
Billie
United States of Americawell it very convenient
Stayed in September 2023
Reviewed: August 4, 2023
Hussain
Saudi ArabiaReception staff
Location, clean
Stayed in July 2023
Reviewed: July 27, 2023
Myaisha
United States of AmericaElevators didn’t work and pool was out of service and also staff didn’t mention what was all down before they took my Money but hotel is clean and visit was pleasant I guess
Clean hotel
Stayed in July 2023
Reviewed: July 22, 2023
Twylla
United States of AmericaThere were ants in my room and no light in the shower
Stayed in July 2023
Reviewed: July 10, 2023
Curtis
United States of AmericaNearly an hour wait to be picked up by their shuttle, called three times (they skipped our stop once, no explanation for the other misses). Towels were old and tattered. No hairdryer in the room, called and it took 20 minutes for someone to bring one. There were loud people up and down the halls until all hours of the night / morning. The hotel elevator was not working properly. It seemed, as with most properties at this point, that they were understaffed at the front desk.
Location next to the airport, the complimentary breakfast buffet (because of my Marriott status). Bed was comfortable and the AC in the room worked well.
Stayed in July 2023
Reviewed: July 4, 2023
Randy
CanadaLocation. Mall now closed. Restaurant across street. Closed. 2 out of 3 elevators not working. Nice bar gone. Great restaurant. Gone. This place used to be a class act. It is nothing anymore. Thanks to the changes. Mostly that mariot have made and typical poorly run locations downscale everything.
Stayed in July 2023
Reviewed: March 11, 2023
Dori
United States of AmericaIt was to far from anything ( the City). didn’t like the lights on the bed frame.
the bed was very comfortable, the room very clean.
Stayed in January 2023
Reviewed: February 3, 2023
Denisha
United States of AmericaWe got double charged for a one night stay. Our bathroom door wouldn’t open or close without using excessive force. And anytime someone showered the whole bathroom would flood
The food at the restaurant was pretty good and the beds were comfy.
Stayed in February 2023
Reviewed: February 1, 2023
Michael
MexicoSome noisy neighbours
Ample rooms, comfortable beds
Stayed in January 2023
Reviewed: October 15, 2022
Rupal
United KingdomWe booked the room for three people and the room was not set up for three. Housekeeping were quite rude and did not set up the sofa bed to accommodate for three. We had to set up the room ourselves.
shower is nice, water was hot.
Stayed in October 2022
Reviewed: September 3, 2022
Michelle
United States of Americaeverything staff was nice and helpful
Stayed in August 2022
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