Room had a musty smell

Fitness center and restaurant

Stayed in May 2024

my outlets in room did nit work

access

Stayed in May 2024

Everything was ok

The location

Stayed in May 2024

Once I removed the "do not disturbed sign", the room was not cleaned

Room was neat on going in, plus the bonus water and coffee.

Stayed in May 2024

Service at the restaurant and the menu

Stayed in April 2024

Old rooms, old furniture bad traffic location. YOU HAVE TO PAY at least 30$ PARKING FEE EVERYDAY?! WHY ?

Literally old building hotel but good staff. Bad location if you come to vacation for south Miami beaches because of traffic. YOU HAVE TO PAY 30$ PARKING FEE EVERYDAY?! Even you have premium suite room.

Stayed in April 2024

The pool was closed. But the most important think, because of the location without near places for breakfast, the hotel should include Breakfast considering the current cost of the room.

Considering the costs, Should include breakfasts

Stayed in March 2024

Convenient location. Comfortable good size room. First room we were given was unsuitable but we were offered an alternative without any questions being asked.

Stayed in March 2024

Nothing comes to mind.

Hotel has free airport shuttle, is calm and quiet. Has pool, elegant lobby, comfortable rooms. Excellent towels.

Stayed in March 2024

Worn out furniture

Big room

Stayed in March 2024

Staff members were really kind and very amiable. The view was also great.

Stayed in February 2024

Not as much close as I would have liked and it was a little expensive

It was very clean and comfortable

Stayed in February 2024

restaurant mix up for our included breakfast. Dinner options were expensive and wide open area to eat

overall nice hotel

Stayed in December 2023

Pleasant staff in bar, where snacks and dinner served as restaurant closed. Food good, staff were stretched so took a long time to get served. So needs more staff. Staff very pleasant and gave us free drink due to delay.

Upgraded room given as a silver Accor member. Very big room, easy to lift. Bed very comfy, bathrooms fine.

Stayed in February 2024

Waiting at the airport for the shuttle

Qualiy of the beds

Stayed in February 2024

Decor was tired and out dated Carpet was worn Shower control knob fell off in my hand

Location and proximity to the airport. Staff were friendly and helpful. Airport shuttle was convenient

Stayed in February 2024

Nothing comes to mind.

The hotel is elegant and comfortable. Staff is helpful and friendly. Good location. Quiet.

Stayed in February 2024

Some features of the room were a bit outdated, parking charge is expensive compared to other nearby hotels

Good location near the airport/ big comfortable rooms

Stayed in February 2024

I would have given 5* The only let down was how cold the hotel was. We tried lowering the AC but the room was still very cold and, in the end, had to turn off the AC and requested some blankets from reception. The hallways were extremely cold and going down to the bar/restaurant we noted all the other guests were sitting down to eat/drink with their coats on, some with scarves. Consensus was the hotel was far too cold and therefore quite uncomfortable. Some of the items on the restaurant/bar menu are a bit more pricey than at other hotels of the same category we've stayed at but my Cajun shrimp taco was delicious and my husband had more chicken wings than he could eat - the portion was very generous. The buttons for the lifts were missing so calling the lift required pushing your finger into an open "socket" - very difficult with long nails but not a big deal.

Everything was great and we both loved the hotel. The decor, style and spaciousness of the hotel itself and the room was more than we expected. The chaise lounge was a good addition to the room and very comfy. The pool area looked wonderful and the views over the bay and the skyline was lovely. As the weather wasn't at its best the outdoor area was empty while we were there. Breakfast, included in the stay, was very very good. A good selection of hot and cold items, including make your own waffles and freshly squeezed orange juice. The service was top-notch. The airport shuttle was really convenient and ran on time every 30 minutes.

Stayed in February 2024

Location

Stayed in January 2024

bed mattress too squishy and soft. No USB ports in room. Otherwise fine.

Stayed in February 2024

Breakfast 10/10 Beautiful hotel , near to the airport Big parking (not included)

Stayed in November 2023

Staff at bar seemed inconvenienced by my presence! Hotel advertised a restaurant and online says open 6:30-10:30 but it never opened and had to order from bar. When I arrived at 5 after traveling and not eating all day they did not advise this so I waited and then was told can only order from bar menu.

Check in staff very efficient and helpful. Room clean and spacious.

Stayed in February 2024

Disappointed that Diablo Restaurant was not open for dinner. Bar not as good

Stayed in February 2024