They do not release the deposit immediately after checking out. They claim is the guest’s bank, but is not true.

In general offers correct conditions, is clean, the room was big, the bed comfortable, close to the center and all historical places and touristic sites.

Stayed in May 2024

Toilets are outdated & too low to the floor. Microwave would be very convenient..

Stayed in April 2024

Had drinks!

Stayed in May 2024

Perfect location for seeing the main tourist buzz in Boston. A stone’s throw from Quincy market and 2 minutes from the water. Hotel room was superbly clean and had all amenities.

Stayed in May 2024

Price was high but comparable to that area.

Great location. Very quiet inside. Comfortable room and bed.

Stayed in May 2024

Our air vents looked really dirty and one of the remotes needed new batteries. The staff member that checked us in barely said anything to us and was not very welcoming.

Our room was very spacious and comfortable with a great view and a small balcony that overlooked the Quincy Market area that was really fun.

Stayed in May 2024

Lift quite slow and only one was in use

Stayed in May 2024

Property is dated and requires some refurbishment. Quite expensive as you pay for the location. Hate the fridges that have sensors and packed with stuff which you cannot remove to put your own stuff.

Great location walking distance to the main attractions and transport. Friendly helpful staff. When we checked in to our room, it was smelling of tobacco even though it was supposed to be non smoking hotel. However staff were very responsive and upgraded us to a suite at no extra cost.

Stayed in April 2024

Hotel is a bit outdated - scratched furniture. The restaurant food is not good

Location is great right across Faneuil hall and the north end area. The rooms are big, beds are very comfortable!

Stayed in April 2024

Great location in the center - very good for historic tours.

Stayed in April 2024

Destination charge of $30 per room per night feels like a bit of a gotcha after booking - explained as being due to central location - I thought that was what the room charge was for? Might as well advertise the room as $30 more and skip the disappointment of the additional mandatory charge. Looks like the marketing folk need to finish the business integrity course!

Great location with proximity to North End Dining and Tourist attractions, close to transport and places to eat.

Stayed in April 2024

Room temperature was horrible ac unit needed help

Location was great

Stayed in April 2024

The added fee for early check in (that was not stated at time of asking/securing from the facility (I'm sure my husband and I could have found something to do for 3 hours. Not to mention, we checked out 5 hours early and wasn't given any type CREDIT for that (which I didn't expect to receive); and, 2) The AUTOMATIC 20% tip at their restaurant - the few times we ate there, I would not rate the service or food as being 20% tip worthy;

Everything was wonderful - except, added fees that were not disclosed in advance.

Stayed in April 2024

hallways look neglected, wear and tear on the walls, etc.

location and staff

Stayed in April 2024

Unable to put personal items in the minibar fridge and you had to pay extra to get a refrigerator brought to your room if you required it.

Location, comfortable room.

Stayed in April 2024

Staff charging 13% tips PLUS extra tips in restaurant.

Location

Stayed in April 2024

The bathroom sliding door did not stay closed

Stayed in April 2024

Little tired decor wise, our ceiling in room had a crack in it and needed repainting. Smelt a little musty though was very clean.

Very central location, just opposite Quincy Market

Stayed in April 2024

The hallways were poor, old carpets and looked like a budget hotel.

The location was perfect for exploring Boston.

Stayed in April 2024

Amazing location, walking distance to all major attractions. Great staff, very helpful. Lots restaurants in the area. Would stay there again.

Stayed in April 2024

Beware when it says breakfast is included as it’s actually only a $25 credit Also beware of any additional taxes as my booking said price includes all additional taxes then on checkout they tried to add on other taxes

Great location

Stayed in April 2024

I really want to breakfast more cheap

Room was amazing! And cozzy

Stayed in March 2024

Was a little surprised to see the tub drain was just a plug with a wing nut. Not something I would have expected for this scale of hotel. The room was very dry. Was constantly feeling like we could not get enough water when in the room, scratchy throat in the middle of the night, etc.

Nice room with respect to size compared to the room we stayed in last time we where in Boston. Very helpful staff. Lots of places to visit and eat within walking distance.

Stayed in March 2024

Location was brilliant

Stayed in March 2024