Location, room layout, service

Stayed in May 2024

The hotel could do with being refurbished and needs redecorating. The reception staff would benefit from some customer service training.

The hotel is in an excellent location and within easy reach of some great shops and tourist attractions

Stayed in May 2024

Construction in the room next door at night. Super noisy. One of the staff members wasn’t that nice but everyone else was.

Spacious rooms. Nice location. Free water and coffee.

Stayed in May 2024

Premises could use an update. Common areas and rooms are clean, however room windows are dingy. Shower in the middle of the shower is very awkward. Also the shower area is slippery and has no hand bars to hold on to, it felt dangerous Restaurant closes too early. No signs to indicate that the bar area serves food. Nightside front desk staff not as friendly as the morning’s.

Location is excellent. Having a restaurant on the premises is very useful. Food is good. Restaurant staff is excellent. Rooms and beds are comfortable. Housekeeping and maintenance are edficient, nice and polite. Doorman David is very nice and friendly. Gabino on the front desk is very nice and helpful. A very nice property with an old world charm.

Stayed in May 2024

Room and bath a little small. Dates.

Stayed in May 2024

Three things. I checked in online and was told I just needed to pick up keys at front desk. However I had to go through whole check in process again in person and it took at least 10 minutes to check in. Very slow especially after waiting for 10 minutes for the guest checking in ahead of us. Then there is the resort fee that includes "complimentary" WiFi. Not really complimentary considering this hotel has very limited facilities. Finally, the room was very warm but the fan would not turn on. Maintenance came up and told us the AC had not yet started for the season and the fan would not work unless we cranked up the heat. The solution for any ventilation in the room was to open the very heavy window and put a block of wood under it to keep it open a few inches. Not ideal due to street noise.

Bed was comfortable and location of hotel excellent.

Stayed in April 2024

Limited bar selection, unenthusiastic staff, ‘ location charge’ added to bill is irritating when it was all prepaid, why not add it to the prepayment!!! Tired and in need of an update.

Location was amazing, room was comfortable and clean.

Stayed in April 2024

I asked twice for a kettle but it never arrived

Location, friendly staff, spacious room.

Stayed in April 2024

Disappointed that no restaurant was available in the hotel. Fridge not working in room

Stayed in March 2024

The restaurant was open rarely and even then its hours were unpredictable (they told me they might close early at lunch). I only ate there once.

The room, the bathroom, the mattress and the shower were super comfortable and well appointed. The room was quiet and clean and well maintained on a daily basis. I slept like a baby, 7 straight hours without waking every night.

Stayed in March 2024

Excellent location, a 5-minute walk to the lake front path. Very comfortable bed, and the room, furniture, bathroom look like they had been recently renovated.

Stayed in March 2024

Uncomfortable pillows. It’s dated.

Good price, clean, close to family.

Stayed in March 2024

Location, location, location!

Stayed in February 2024

Bfhgvcc

Cleanliness

Stayed in February 2024

My family and I just loved the location! We were able to explore the city without having to pay multiple parking prices! The architecture and history of the building were definitely a plus!

Stayed in March 2024

No parking, had to find a parking garage.

Location, staff, cleanliness.

Stayed in March 2024

Unfortunately the hotel restaurant and bar was closed due to low season. This was not mentioned during the booking process.

Location and staff were excellent.

Stayed in February 2024

Only gripe is parking of course. You have to pay to use a parking garage. There is one directly across the street.

Great location in Downtown Chicago. Decent price on the room rate. We stayed in the King standard room which we felt was nice, liked the interior, comfortable bed, and loved the shower with the spray hose option and a huge shower head on the ceiling above you, a spa feel. I’d stay here again, it was quiet inside the hotel but busy and lots to do downtown.

Stayed in March 2024

The hotel needs to be renovated. Rooms are quite small.

Spacious lobby area.

Stayed in February 2024

Hard time finding the place

It’s cute

Stayed in December 2023

Their in-house restaurants were all closed

The location was extremely good near all the attractions and lots of restaurants close by.

Stayed in January 2024

Parking isn’t the best

Stayed in February 2024

That there was no restaurant or bar facilities

The room , location and staff , big yes.

Stayed in January 2024

No parking. It was such as hassle to look for parking even using the one that’s discounted there.

The older gentleman at the bar was very pleasant.

Stayed in December 2023