10625 Palm Drive, Desert Hot Springs, CA 92240, United States of America
#13 of 18 hotels in Desert Hot Springs
Guests' ChoiceBased on 1996 hotel reviews
7.3Cleanliness
7.4
Comfort
7.5
Location
8.0
Facilities
7.3
Staff
7.9
Value for money
7.7
Free Wifi
8.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 27, 2024
Dawn
CanadaThe AC needed to work as the outdoor temperatures are very hot. Pool towels or information on this should be provided be front desk. I was not informed that we needed to use our room towels first then exchange them at the front desk for new ones. Most pools have the towels on or near the pool deck.
The pools were great. The room had an air conditioning problem - notified front desk of this when leaving. The AC blew warm air instead of cool. They were going to send maintenance to fix after. The resort was quiet in the evening and the food prices and value for food was very good. It was not too crowded and had a nice retro feel - like the old days when things were slower and more personable. They upgraded our room for no charge so we could have a better view of the pools. I would stay longer than a night next time - maybe 3 -4 nights would be perfect. I hope to come back some day.
Stayed in May 2024
Reviewed: May 18, 2024
Tamara
CanadaThe restaurant was amazing! Generous, delicious portions with the friendliest and most hospitable staff.
Stayed in March 2024
Reviewed: May 14, 2024
Milia
United States of AmericaStaff, food
Pools
Stayed in April 2024
Reviewed: May 5, 2024
Lazaro
United States of AmericaThe only thing I didn't like, was my room door had a weird way of locking when leaving the room, other then that it was great.
Pools are accessible 24hrs for adults. The balcony is a nice touch. Property is clean, definitely recommend others!
Stayed in May 2024
Reviewed: May 5, 2024
Se
United States of AmericaThe villa quality is not good. There were issues at shower booth and lights
All the staffs are really nice!
Stayed in May 2024
Reviewed: April 29, 2024
Liviu
United States of AmericaAs I mentioned above, the rooms and the interior needs to be fixed. We don't expect to be fixed everything in one shut, but there is a need for repairs. We encounter bugs (cockroaches) in the bathroom, and this is unacceptable. Second, couple nights we slept in a room across the Ice Maker and a Drink dispenser, and it was an unacceptable noise during the night!
My wife and I like the outside. It's beautiful, it's clean, people are friendly, everything outside is nice, but inside needs to be updated. It looks that nothing was improved inside! We are coming at this place for the 3rd or 4th time, and I have hoped that they will do some necessary repairs.
Stayed in April 2024
Reviewed: April 23, 2024
Acosta
United States of AmericaThe Capri Restaurant
Stayed in April 2024
Reviewed: April 22, 2024
Katalin
United States of AmericaWe knew not to expect a modern, new facility, so we were not surprised by the Mid Century, run down Motel 6 style of the hotel. The lobby carpet was unacceptably dirty. A motel of this caliber should not dare charge 260 a night, but it is sitting on a Hot Spring so that's the only reason they can get away with it.
The room was decent size and cleanliness, everything worked as expected. The hot spring pools were dated but very clean good mineral water, the pool area had a certain charm. The best part about this motel was the pools. We will come back again because of the mineral pools. We really liked that the pools were open 24 hours for bathing.
Stayed in March 2024
Reviewed: April 22, 2024
Victoria
United States of AmericaThe person offering us substances at the pool while our kids were there. The spa charging my card for a person in our party who booked the massage separately.
The bartender was nice. Guy, dark hair, forgot his name but he was nice. The massage therapist was nice and she gave a good massage. We ran into her at a casino after her shift and she was very sweet.
Stayed in March 2024
Reviewed: April 21, 2024
Choong
United States of Americafan in the rest room is noisy.
breakfast inside of the hotel is excellent in quality & with prices. I enjoyed soaking in the hot spring.
Stayed in April 2024
Reviewed: April 20, 2024
A
United States of AmericaRooms need major updates
Pools
Stayed in March 2024
Reviewed: April 20, 2024
Christy
United States of AmericaIt would be nice if the hallways were air conditioned and if they could turn on the ac in the room like 20 minutes before checking in
Adam at the restaurant was amazing very upbeat and extremely helpful we were the 1st call in the morning for breakfast at 7am but u couldn't tell by how energetic and kind he was he even delivered r food his additude made r day start out right
Stayed in April 2024
Reviewed: April 19, 2024
Jennifer
United States of AmericaNothing so far
It's perfect for the price and the staff is very kind and welcoming. It's an older building, but that doesn't bother me at all.
Stayed in April 2024
Reviewed: April 18, 2024
Christopher
United States of AmericaRestaurant was closed for renovation. Parking lot was being resurfaced. No communication from staff .
We have been coming for about 20 years. We enjoy the pools
Stayed in March 2024
Reviewed: April 15, 2024
Kori
United States of AmericaA lot of maintenance going on
Spas
Stayed in April 2024
Reviewed: April 15, 2024
Melissa
United States of AmericaThe pools were wonderful however the hotel part of it needs a little TLC. Old outdated carpet. A couple of spots you could feel the floorboards had separated. The beds were very uncomfortable. No cushion left, just springs. Plug behind coffee maker didn't work so had to move coffee pot to the bathroom in order to brew my coffee. In the bathroom, the shower curtain bar was loose so the weight of the curtain was tilting the bar which made the curtain continuously slide towards the middle. Had to keep readjusting curtain while taking a shower, to avoid water from splashing on the ground. The sink water was super hot on both sides of the faucet. I understand the hot springs but was curious as to why there was no cold water available. For dinner, the ŕestaurant didn't have a few of the main items on menu. But what I settled for was decent. Overall vibe is outdated! However, the beautiful outside pool area makes up for it. All of the beautiful plants and palms and evening lighting create a relaxing tropical ambience. And having a lifeguard is a plus!
Beautiful outside pool area! All of the beautiful plants and palms and evening lighting create a relaxing tropical ambience. And having a lifeguard is a plus!
Stayed in April 2024
Reviewed: April 14, 2024
Sarah
United States of AmericaPool could use a scrub down
The towels and bedding were nice. The shade from the trees, the many pool options. The food from the restaurant was a good value.
Stayed in April 2024
Reviewed: April 13, 2024
Marlene
United States of AmericaNo assistance for elderly/disabled to bring up luggage. There were some very guests that should have been kicked out.
beautiful location, healing waters, nice restaurant.
Stayed in April 2024
Reviewed: April 13, 2024
Thomas
United States of AmericaCrowded parking
Lots of pools to choose from
Stayed in April 2024
Reviewed: April 12, 2024
Fadila
FranceNeeds some refreshments
Good location , nice staff
Stayed in April 2024
Reviewed: April 8, 2024
Vanessa
United States of AmericaToo many kids, rooms very outdated. Fridge outlet didn’t work, hallways smell of weed. Cold water didn’t work in shower, midnight reception rep not friendly
Pools
Stayed in April 2024
Reviewed: April 1, 2024
Olya
United States of AmericaThe shower faucet did not work properly, so only cold water came out from the top. Also, not enough towel hooks there in the bathroom.
Pools
Stayed in March 2024
Reviewed: March 30, 2024
David
United States of AmericaRooms are dated and need updating and better cleaning.. carpets and sheets and furniture in the rooms
Love the pools and all the plants in the pool area
Stayed in March 2024
Reviewed: March 24, 2024
Iwona
United States of AmericaPlace needs remodeling. Especially carpets.
The mineral water pools are excellent. They are very clean and grounds are beautiful. Good restaurant with friendly service.
Stayed in March 2024
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