433 Chestnut Street, Philadelphia, PA 19106, United States of America
#32 of 89 hotels in Philadelphia
Guests' ChoiceBased on 595 hotel reviews
8.2Cleanliness
8.8
Comfort
8.8
Location
9.5
Facilities
8.5
Staff
8.6
Value for money
7.9
Free Wifi
8.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 30, 2024
Bridgette
United States of AmericaBad water pressure, musty smelling room, thin-crepe-paper-consistency to the toilet paper, broken hair dryer, no light in the closet
Comfy mattress, friendly staff, close proximity to the historical sites, room decor
Stayed in May 2024
Reviewed: May 28, 2024
Amanda
United States of AmericaMinor cleaning issues. The lights in the bathroom have a thick layer of dust on the bottom. The magnifying glass on the wall magnifies the dust, which made it more noticeable. The 9th floor carpet outside of the elevators and down the halls needs cleaning. The SW elevator needs servicing. It doesn’t ride as smoothly as the others.
Our room was quiet and beds were comfortable. The coffee/tea bar in the morning was fantastic.
Stayed in May 2024
Reviewed: May 15, 2024
Benjamin
United KingdomAmazing location! And nice heritage/well furnished. Staff were very helpful. Happy Hour 5-6pm is a nice touch too.
Stayed in May 2024
Reviewed: May 8, 2024
Scott
United States of AmericaThe blinds let in way to much light. The staff was nice but sometimes they made you feel like you were a bother to them. Like they had better things to do instead of helping you.
Location
Stayed in May 2024
Reviewed: May 1, 2024
Dave
United KingdomNot the cleanest. Some of the fittings in my room were damaged or not working.
Nice and quirky. Felt like it had some character.
Stayed in April 2024
Reviewed: April 29, 2024
Vino
United States of AmericaWish the rooftop lounge was open. Was challenge getting room service. But pick uop was easy and less costly
Perfect location. Lots of Park space. Convenient location. Very pet friendly. Kind, Helpful staff. Great breakfast
Stayed in March 2024
Reviewed: April 20, 2024
Debra
GibraltarNo tea/ coffee making facilities in room Had booked a mini bar but it wasn’t filled
Staff Decor
Stayed in April 2024
Reviewed: April 12, 2024
Tina
United States of AmericaThat there was no laundry facilities and no pool
The location of the hotel to everything
Stayed in April 2024
Reviewed: April 8, 2024
Holcomb
United States of AmericaVallet parking meant we could not park our Zipcar and had to pay for off-site parking.
Friendly staff. Welcoming to our dog. Convenient location.
Stayed in March 2024
Reviewed: April 4, 2024
Lars
GermanyUnfortunately, we had a room facing into the inner side with no view at all and no option to open a window. Somehow sad - all other things great!
Atmosphere and friendliness of staff.
Stayed in March 2024
Reviewed: March 18, 2024
Ellen
United States of AmericaCarpet was a little ratty and there was no soap in the bathroom
Very conveniently located.
Stayed in March 2024
Reviewed: January 10, 2024
Rachel
United States of AmericaBecause my room was an interior room and looked to the inner patio - and because I was there in January when there isn't as much sun - my room was kind of dark. I also wish there were microwaves in the rooms. I was able to ask for one and have it sent to my room quickly, but it still seems like a hotel of this caliber should just include one in all of the rooms. But you can get one!
The staff is, in my opinion, the best thing about this hotel. They were wonderful and super helpful. The location is also amazing and can't be beat. The room itself was very large and comfortable. I also brought my dogs with me, and the staff loved them and gave them treats. The hotel is also very close to several parks with grassy areas, so I didn't have a hard time finding places for them to take potty breaks.
Stayed in January 2024
Reviewed: December 30, 2023
Lucas
BrazilThe internet was slow and would drop the connection at times. There was some outside noise that we could hear (maybe from the corridor, maybe from rooms close to ours). We tried to get breakfast downstairs but there was no room for us.
We liked the location, which is close to many historical sites and within a walking distance from some of the shops and restaurants. The bed was very comfortable, and the room was large and clean. The lounge downstairs is cozy. Service was great, we didn't have to wait for anything.
Stayed in December 2023
Reviewed: December 27, 2023
Patrick
United States of AmericaRoom was comfortable and clean. Enjoyed the wine happy hour each afternoon. Location was great for our purposes. Restaurant had delicious food.
Stayed in November 2023
Reviewed: December 19, 2023
Elvis
AustraliaThere was free wine hour at 5pm & free coffee hour at 7am
Stayed in December 2023
Reviewed: December 11, 2023
Annie
United States of AmericaI booked a king room with a view but we did not get a room with a view of Independence Park as it was stated in the booking
Location, spacious room
Stayed in December 2023
Reviewed: November 28, 2023
Brigitte
FranceThe disappointing decoration of the attached restaurant. The lack of facilities in the bedroom (no tea boiler for instance)
Room and bath was spacious, originally decorated and really comfortable. The hotel lounge is particularly spectacular
Stayed in November 2023
Reviewed: November 28, 2023
Ronald
United States of AmericaThe room was a bit small. We had two big beds, so there wasn't a lot of space. No one cleaned our rooms either of the two nights we were there. I thought the first time was a misunderstanding with the lady cleaning on our floor. I returned to our room to get my medicine and she said something to me about cleaning our room. I thought she was questioning whether I wanted her to clean it. I told her I'd be right out after I got my medicine. I think she took me to mean that I didn't want it cleaned. I called reception that night to make sure it would be cleaned the next day, but we returned to unmade beds the second day as well. I'm not really sure what happened. It's a shame because having fresh towels and sheets is nice when you're saying in a hotel. And it wasn't cheap, so that was a bit disappointing.
The building is lovely. I really enjoyed reading in the lobby early in the morning. The music was great, the furniture beautiful, and the location near Constitution Hall was incredible.
Stayed in November 2023
Reviewed: November 21, 2023
Eric
United States of AmericaDirty elevator. Dirty, faded old carpets in the halls. Dirty and marked hallway walls. Poor shower stream. Small TV. TV slow to respond to remote. Bed not made well. Mirroered nightstand was smudged. Valet inattentive and slow at check-in. No doorman out front to help. Slow valet to bring car at check out. No mini-bar in room w no snacks. The only thing available in the room was a $10 water.
Great location. Friendly reception desk.
Stayed in November 2023
Reviewed: October 22, 2023
Tim
United States of AmericaGreat room, very clean, quiet stay. Enjoyed complimentary evening drinks in lobby. Unique decor, vibe of the whole building was cool, inviting.
Stayed in September 2023
Reviewed: September 15, 2023
Click
United States of AmericaLocation and the restaurant next to it.
Stayed in September 2023
Reviewed: September 13, 2023
Yong
United States of AmericaNothing.
Our room faced the Bourse.
Stayed in September 2023
Reviewed: August 29, 2023
Mary
United States of AmericaDj was playing loudly across the hall for 5 hours during my stay which made resting difficult until after about 10:30 pm
Absolutely adorable room. Very dog friendly and easy to navigate to.
Stayed in August 2023
Reviewed: August 27, 2023
Tim
SwitzerlandRestaurant excellent food but pretty overpriced.
Staff are amazing! Room extremely comfortable and location can’t be beat!
Stayed in August 2023
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