AC… the air conditioning is terrible!!

Easy to access.. insight parking

Stayed in March 2024

Room needs to be cleaned thoroughly, including curtains. Curtains were dusty and some holes in it. Room had lady bugs in there daily no matter how many we got rid of.

The location was beautiful and staff was awesome

Stayed in February 2024

staff was super nice, hotel atrium was cool. great room

Stayed in January 2024

Could have been cleaner .

Nice location.

Stayed in December 2023

Place was dead , no action. Bar and restaurant never opened up so we had to go to a different property for libations

It was a Doubltree - happy face

Stayed in December 2023

Parking

It was easy to find and convenient to multiplex

Stayed in December 2023

I didn’t like that the rooms were super outdated and in need of remodeling, window treatments outdated and not well put together and were coming apart. The mattresses didn’t fit the bed and we kept banging our legs on the edges of the bed. Coming into the building and in the common areas were beautiful. This hotel would be excellent if the rooms were all updated and window treatments were changed out.

The front desk associates, the manager, the food and the service and just the total hospitality was outstanding.

Stayed in August 2023

The beds, floor and bathroom were clean without any strong odors. However, the desk, TV stand and coffee pot area were dusty with multiple visible fingerprints on the television screen and a large chromed desk lamp. This area obviously had been neglected and needed a deep cleaning.

Upon arriving earlier than expected, Tiguana greeted me at the sign in desk. She was very professional, super sweet and got me signed right in. The design of the atrium was modern with a woodsy theme. It was very welcoming. Our room was easy to locate and the staff that I met along the way were very professional, genuinely nice, and accommodating. The room was a little smaller than I had imagined but was mostly clean and inviting. The bathroom was clean, modern, and very well lit. See below for the only cleanliness issues that I encountered.

Stayed in August 2023

Food service was too slow

Service

Stayed in July 2023

curtain in room was torn, water from shower made floor wet

location close to the museums

Stayed in April 2023

rooms not cleaned daily

nice staff, good facilities, amenities were fine

Stayed in February 2023

The beds were a little uncomfortable

Great breakfast. Friendly staff. Very quiet hotel.

Stayed in February 2023

The room I booked through booking.com was non-existent. There was no record of the confirmation numbers provided. I ended up paying more and having to pay for parking.

The place was very nice. They staff was pleasant. Cat went above and beyond to help me with my booking issues.

Stayed in January 2023

a bit dated.

The famous Doubletree cookies and location

Stayed in December 2022

No shelves to hang towels in bathroom

Location, check-in and out, friendly staff

Stayed in November 2022

it’s was great

everything was great

Stayed in October 2022

I don't remember noticing that we would be charged for parking. This hotel is not inexpensive; the extra $14.00 a night to park in the lot was a charge were unhappy to see on our receipt. I will take blame for being surprised by this. I made reservations on my phone and deleted them once we checked in, so I couldn't look to see if that was a cost that had been listed. Also, I requested a paperless receipt and didn't look at it until we had left the city.

The breakfast was very good, but perhaps a bit more expensive than it needed to be. The burgers we ordered from the bar one evening (too tired to go out again) were wonderful! The staff members in both areas were pleasant and efficient! The location of this hotel is excellent. It was easy for us to walk to almost every site we wished to visit! This is a city rich with important history.

Stayed in October 2022

Only thing didn’t like was there was mildew on the bottom of the shower curtain. You all definitely need to check that!

Beautiful decor! The welcome cookies were delicious. Liked the fact that I could checkout from my phone!

Stayed in August 2022

The cleanliness of the hotel was not excellent. Our room was extremely dusty. Also, the vent in the air conditioner needed to be replaced as the air was musty/stale. If there is a shortage of cleaning staffers, I would suggest you hire a cleaning company to cover such essential duties.

We really enjoyed the friendly staff, Janice and Tonya at the front desk, Blake in the bar area, the chefs on duty and the restaurant staff. They were accommodating and made us feel at home away from home. Also, we did enjoy the delicious cookies.

Stayed in August 2022

For the price I think that it was kind of high. The property looked a little dated especially the outside and hotel entrance. Furniture in lobby near bar looked like sagging worn out velvet chairs.

Good location. Room was clean.

Stayed in May 2022

Great location and friendly, helpful staff.

Stayed in May 2022

Wish there was still daily room cleanup and bed made up-doesn’t need changing but made up bed and towel change would be great. Had to ask for coffee pods each day and had to ask for toilet paper.

Did not purchase the buffet breakfast.

Stayed in May 2022

lighting was bad, shower door was awkward and parking area was not well light and creepy

The property was old and needed updates

Stayed in May 2022

Location

Stayed in March 2022