1275 North I-35, New Braunfels, TX 78130, United States of America
#29 of 31 hotels in New Braunfels
Guests' ChoiceBased on 669 hotel reviews
5.3Cleanliness
6.1
Comfort
6.3
Location
7.3
Facilities
5.6
Staff
7.0
Value for money
6.3
Free Wifi
6.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 29, 2024
Jeanie
United States of AmericaHas paper thin walls. Could hear loud people in hallway after midnight. Could hear dogs barking at all hours of the night.
Cleanliness of hotel was good.
Stayed in April 2024
Reviewed: March 24, 2024
Clifton
United States of AmericaCondition of room bad news
Place really needs a major update.Walls dirty,plumbing fixtures need replaced.
Stayed in March 2024
Reviewed: March 23, 2024
Melinda
United States of AmericaThe pool was not open and I was not aware of this fact before booking. The family across the hall was very loud and seemed the hanging out in the hall right outside my door. The shower was fiberglass and the bottom was soft, seemed like you could fall through.
The location was great, easy to find. Room was clean and the air worked great and the bed was very comfy.
Stayed in March 2024
Reviewed: February 18, 2024
Rebecca
United States of AmericaThe heater was not working and woke up with 57° temperature in the room. I requested extra pillows and did not receive those
Stayed in February 2024
Reviewed: February 8, 2024
Shannon
United States of Americathey only clean once a week
Stayed in February 2024
Reviewed: December 4, 2023
David
United States of AmericaAdded second night, locked us out because we didn't check in again. Stupid policy.
Stayed in December 2023
Reviewed: December 3, 2023
Madalaine
United States of AmericaThis review is hidden because it doesn't meet our guidelines.
Reviewed: October 19, 2023
Del
United States of AmericaPeople smoking marijuana in rooms near ours, slamming doors late at night and screaming in the hallway
Nice location, friendly staff and comfortable accommodations
Stayed in October 2023
Reviewed: September 20, 2023
Judith
United States of AmericaThe receptionist didn’t allow us to check in at 2:30 they kept saying it was 3 even though booking.com shows us 2:30 pm.
Stayed in September 2023
Reviewed: September 10, 2023
Ellie
United States of AmericaFirst off the manager im assuming gave a lot of sas when asked something by us. The toilet back up into our room. You can hear everything and everyone. Such as the ice dispenser, people slaying doors,people talking, yelling, dogs barking. Everything. They never came and cleaned during our stay, which I can understand for a motel but at the same time concerned me. Not only that but we witnessed a random lady coming and looking in peoples windows which was very concerning. There may not have been bed bugs but we kept see German Roaches, and saw some wood roaches. The beds where very squeaky and made my back hurt. One of the headboards where completely on the wall. And one of out lights just did not work. Over all got was we paid for, and regret it.
They usual staffing was helpful and very nice, the room had no bed bugs and was quite clean when we got there.
Stayed in September 2023
Reviewed: September 4, 2023
Nanci
United States of AmericaThe smell
The price
Stayed in August 2023
Reviewed: September 4, 2023
Scott
United States of Americano door bumpers means that every time someone slams the door, the entire area of the hotel rattles. During the renovations, it'll be great for y'all to add door bumpers. Also, there's a significant gap under many of the doors, so I ended up stuffing a towel under the door, I noticed that several people had done that as well so it's probably a common problem. Air conditioner works great.
Stayed in September 2023
Reviewed: August 15, 2023
Dove
United States of AmericaI paid extra for this room because of the websites promise of an indoor pool. Imagine my son's disappointment when we arrive and the room is locked the entire stay. Had to park behind the hotel where it's very dark and had to check on the car every hour. Someone told us they had just been broken into
The location to the river and Schlitterbahn was nice for the price. Good food options close by. I saw the renovations being done should be better once complete.
Stayed in August 2023
Reviewed: August 10, 2023
Gson
CanadaThere were bugs on the floor, not too many but I don't know why there were any. A couple pretty good sized cockroaches too
Bed was soft, room was a good size and staff was friendly, and one dude who had an afro at the front was my favourite because he reminded me of Adam Sandler from the movie click and we waved at eachother everytime I left and returned.
Stayed in August 2023
Reviewed: August 10, 2023
Journi
United States of AmericaThe pool was not working the shower curtain was poor quality and got the entire floor wet … beds were uncomfortable poor quality pillows and cigarette burns in the comforter pillows were hard
Location was perfect for where we were planning to visit on our stay
Stayed in August 2023
Reviewed: August 3, 2023
Glenda
United States of AmericaThe swimming pool was not available not good. Had to use my phone to call the front desk phone was broke
The rooms where ok.
Stayed in July 2023
Reviewed: July 31, 2023
Adrian
United States of AmericaFirst room flooded when showering and had to move rooms in the middle of the night and the pool was closed for remodeling even though there was no remodeling being done within the weekend we stayed there.
Na
Stayed in July 2023
Reviewed: July 28, 2023
Pamela
United States of AmericaThe place had bugs, the tub was dirty, the bed was hard and made squeaky noises ever time you moved/turned.
Nothing
Stayed in July 2023
Reviewed: July 20, 2023
Aescamilla5214
United States of AmericaWas not told the pool was under construction. I got the Room mainly because we wanted to enjoy pool. Would have rented any other place with pool if we had known.
Location
Stayed in July 2023
Reviewed: July 13, 2023
Devon
United States of AmericaThe hotel room doors did not feel very secure as you could "see" all around even when the door was closed and locked. The first room's king size bed was very u comfortable with a huge dip in the middle of the bed.
The staff was very kind and helpful. Our first room did not have hot water so they moved us to a different room for our second night.
Stayed in July 2023
Reviewed: July 11, 2023
Leonard
United States of AmericaToiltries, room layout,vendingachines empty,pool closed,laundry closed. Coffee in morning.
Location
Stayed in July 2023
Reviewed: July 11, 2023
Trevino
United States of AmericaPool was closed
Room was clean
Stayed in July 2023
Reviewed: July 11, 2023
Geneva
United States of AmericaMy family and I were rudely awakened by a male staff member for non-payment at 2 am in the morning. NOT professional once we were at the counter he said it was taken care of the error was that the room number was assigned wrong! not for non payment. The staff members explanation was nonsense VERY unprofessional. If it was for non payment the cards get declined immediately!
Stayed in July 2023
Reviewed: July 11, 2023
Amy
United States of AmericaWhile the price was reasonable, it was very clear that I was getting exactly what I paid for. There was no blanket on the bed (so I had to turn the thermostat up to 80° to feel warm enough to sleep); there were stains on some of the bedding; there were what appeared to be holes on the box frame; and generally things were threadbare. One inconvenience was that outlets were not located near the bed so putting my phone close to the bed (for an alarm) was not possible. Finally, other guests’ pets kept me awake throughout the night. I had an early flight that meant I would have left around 6am anyhow but because of the barking I decided to leave at 3:15am because I wouldn’t get any sleep anyhow. So I guess it ended up being a pretty expensive nap and shower!
It was convenient and easy to access from the highway. The price was also extremely reasonable.
Stayed in July 2023
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