12211 Gateway West Boulevard, El Paso, TX 79936, United States of America
#100 of 101 hotels in El Paso
Guests' ChoiceBased on 1252 hotel reviews
4.2Cleanliness
4.9
Comfort
5.1
Location
6.2
Facilities
4.8
Staff
6.5
Value for money
5.3
Free Wifi
5.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: May 25, 2024
John
United States of AmericaDirty, elevator don’t work,
Needs alot of work
Stayed in May 2024
Reviewed: May 22, 2024
Carlo
United States of Americaworn down place.
price on booking.com
Stayed in April 2024
Reviewed: May 21, 2024
Nancy
United States of AmericaOld dirty
Nothing
Stayed in May 2024
Reviewed: May 4, 2024
Guel
United States of AmericaThat the room that the guy switched me to had a TV but the TV control didn't work and there was no fridge or microwave
I like the staff response when I told the the room was missing a tv
Stayed in May 2024
Reviewed: May 1, 2024
Lucy
United States of AmericaTV did not work. There was no towels or toilet paper. And absolutely no covers on the bed but a sheet experience not that good
The air conditioner
Stayed in April 2024
Reviewed: April 22, 2024
Nilsa
United States of AmericaThe odor on the 2nd floor hallway. I hate the odor of cigarette or marijuana and I would’ve rather smelled that than the odor in the carpet/hallway.
The staff was courteous.
Stayed in April 2024
Reviewed: April 13, 2024
A’ja
United States of Americaeverything
extremely dirty. no bed sheets on ned when we arrived & no remote
Stayed in March 2024
Reviewed: March 30, 2024
Garcia
United States of AmericaArrived at room. There was running water and urine on toilet and floor
Stayed in March 2024
Reviewed: March 20, 2024
Mares
United States of AmericaNo blankets,broken shower head
Stayed in March 2024
Reviewed: January 1, 2024
Denae
United States of AmericaThe facility was run down and poorly kept. The room looked as though it doesn't get regularly cleaned.
Stayed in December 2023
Reviewed: December 8, 2023
C
United States of AmericaI was not in a room I had reserved and was paying for. There was an access door to the next room, and I didn't feel secure or safe that it was secure enough not to be opened from the other side. There was a hole in the wall made by the entry door. I found mold growing in the bathroom wall behind the paint. The shower faucet was leaking loudly all night. At all hours of the night, other tenants were slamming their doors. Heavy footsteps from tenants upstairs went on all night, in to the morning. I reserved a room about 5 days in advanced requesting a microwave and refrigerator, since i was going to be a guest for a week and i was not given that, yet i continued paying for that feature. I brought it to the attention of the staff, and i felt that there was no concern about it. I only stayed 2 nights of my seven day stay and still was charged the 7 days. There has been no real attempt from the property to reimburse me for the nights I was not there. Honestly I am disappointed in how the facility is being run and cared for. I will never stay in that location again
The staff was friendly, the room was very affordable, and there was plenty of parking.
Stayed in December 2023
Reviewed: September 20, 2023
Angela
United States of AmericaNo breakfast... First room, was horrible, hallway smelled of weed. Honestly was scared. Asked for new room... That room was okay. Slept decent. There was bugs around doors and hallway. Something was leaking on the hallway. I want there much just to sleep. The ladies at the front desk were very nice.
They ladies at the front desk were very nice... Slept okay once for into the 2nd room
Stayed in September 2023
Reviewed: September 13, 2023
Alberto
United States of AmericaMore room availability . better maintenance N
No breakfast offered Larry the manager and Rachel the room house keeper were excellent thank. You for your service. . .. .
Stayed in August 2023
Reviewed: August 20, 2023
Jose
United States of AmericaEverything,There were no towels in bathroom, ceiling had stains and pieces missing as well as the bathroom ceiling beb and sheets not clean and room smell like cigarettes smoke.
Stayed in August 2023
Reviewed: August 3, 2023
Zoe
United States of AmericaStaff had a lot of personal issues going on, and left front desk unattended to deal with them. Reeks of cigarettes even though it's a non smoking hotel. Elevator wasn't working, rugs in hallways were disgusting. Pool felt like it needed to be clean. No tp, one small towel, and the shower curtain lets all the water out. There needs to be a clearer sign on the entrance, we almost ended up entering a different hotel.
The air conditioner really works great, nice size room and bathroom.
Stayed in July 2023
Reviewed: July 23, 2023
Roger
United States of AmericaRoom AC was not working and no towels in the bathroom.
The staff tried their best to resolve problems with room.
Stayed in July 2023
Reviewed: June 29, 2023
Octavio
United States of AmericaNot clean, and old furniture
Price
Stayed in May 2023
Reviewed: June 26, 2023
Shilene
United States of AmericaThe staff energy...the cleanliness...they didn't have a microwave or fridge in the room...there were holes in the rooms n roaches.
The price wasn't bad.
Stayed in June 2023
Reviewed: May 25, 2023
Adriana
United States of AmericaThis review is hidden because it doesn't meet our guidelines.
Reviewed: May 1, 2023
Roger
United States of AmericaTelevision was not working and there were no towels in the room.
Clean room .
Stayed in April 2023
Reviewed: April 24, 2023
Chavez
United States of AmericaDirty no trash cans or towels
Staff are nice
Stayed in April 2023
Reviewed: April 20, 2023
Ashley
United States of Americathe room
the staff
Stayed in April 2023
Reviewed: April 5, 2023
Valerie
United States of Americait didn’t had towels, toilet paper and the comforter was a bit dirty
Stayed in April 2023
Reviewed: April 3, 2023
Towers
United States of AmericaI didn't like that the 1 shift manager charged me the full week in full and as soon as the payment went thr [ wol y ewent thrlooks at me says that they can't check me in n I asked for money back and hE said no cause he needs that money. Am getting harrast that if I don't pay him there's gonna be problems
The 3rd shift staff is pretty awesome their very helpfull over all wat ever you need they ate there for you
Stayed in March 2023
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