3643 State Street, Santa Barbara, CA 93105, United States of America
#64 of 64 hotels in Santa Barbara
Guests' ChoiceBased on 977 hotel reviews
5.4Cleanliness
6.1
Comfort
6.1
Location
7.2
Facilities
5.7
Staff
6.7
Value for money
5.9
Free WiFi
7.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 29, 2024
Christine
United States of AmericaHot water ran out quickly in shower. Neighboring guests were very loud. Room next to us had many people in and they stayed up being very loud all night until the next morning at check out. Very hard to sleep.
Price was decent compared to other hotels. Parking good. Easy check in. No deposit required.
Stayed in April 2024
Reviewed: April 15, 2024
Tina
United States of Americait was cold and the heater would not come in, when I checked in the guy at the desk looked like he did not want to be there was not friendly at all, the tv was had to use and it kept flickering, it did not look like the photos I originally saw. The bed just had sheets covering a duvet and there were blue stains on them.
The room was clean. the parking was good. Liked the pillows. It was easy to find. It was close to our reason for being there.
Stayed in April 2024
Reviewed: February 22, 2024
Daniel
CanadaThe room was not clean
just the location
Stayed in February 2024
Reviewed: January 15, 2024
Sandra
United States of AmericaI love the place , is my third time there but these time I was happy to take my family I didn’t like my experience no hot water, heated was not working, bathtub was duty, bed sheets with hairs that they didn’t change I didn’t have time to complain in the office because I had appointments to be hope that next time will be better thank you
I love the area
Stayed in January 2024
Reviewed: December 31, 2023
Erik
United States of AmericaThe bathroom wasn't as clean as it could have been, the other guests were noisy in the night, and there was a homeless encampment right behind my room.
I liked the easy to access parking lot, the friendly staff, the accessible wi-fi, and the spacious room.
Stayed in December 2023
Reviewed: December 21, 2023
Sarah
United States of AmericaThe people next door were in and out of their room all night long. I had no blanket just a couple sheets. The wifi wasn't great.
The room was clean
Stayed in December 2023
Reviewed: November 30, 2023
Ahmad
United States of AmericaIt wasn’t clean
Location
Stayed in November 2023
Reviewed: November 25, 2023
Bencai
United States of AmericaThe bathroom, toilet and refrigerator have a big noise. The light outside the room is too bright to let us sleep. There is a strong smoke smell in the first floor. Passengers who came late made a big noise. You can hear them talking after midnight, the Wi-Fi is very weak…..
Stayed in November 2023
Reviewed: November 13, 2023
David
United States of AmericaThere was no coffee maker in the room, we only got two towels for the bathroom and one washcloth, our sheets were not clean, there was no phone in the room so if we had to reach the front desk we had to walk over to the main office, the person working at the front desk was rude.
nothing
Stayed in November 2023
Reviewed: October 24, 2023
Victoria
United States of AmericaDoor was broken
Stayed in October 2023
Reviewed: October 20, 2023
Stephanie
SwitzerlandWe didn't feel safe. Three shady guys hung around our room and knocked on the door in the middle of the night. It is not what we expected when we paid such a high price for one night. I wouldn't have known what to do without my boyfriend.
The room was clean and there was enough space & the check in was very easy.
Stayed in September 2023
Reviewed: October 19, 2023
Francesca
United KingdomI don’t think that prices reflect what you eventually get - it’s a bit too expensive
The receptionist this morning was very kind The room was quite cleaned
Stayed in October 2023
Reviewed: October 12, 2023
Deed
New ZealandConcierge was reluctant to help, no hot water kettle, some power points just hanging out the wall, designs mixed and matched, whatever goes, reflecting the price.
An affordable place, the bathroom was nice and the location was also ok.
Stayed in September 2023
Reviewed: October 1, 2023
Dr
United States of AmericaNo swimming pool
Bland
Stayed in July 2023
Reviewed: September 30, 2023
Melissa
United States of AmericaThe walls are paper thin, could here the TV next door all night on full volume. People slamming doors . The non smoking room smelled like cigarettes.
Actually had a nice size bathtub. About 15mins drive to the water front
Stayed in September 2023
Reviewed: September 27, 2023
Anthony
United States of AmericaThe facilities were run down, the place kind of had this weird smell that they tried to cover up with pinesol, there were bugs.
It’s location.
Stayed in September 2023
Reviewed: September 18, 2023
Eleonora
United States of Americathe cleaning service entered in the room in the morning without knocking before or check in .
Comfortable, good location, flexible time for check in , parking available, big room
Stayed in September 2023
Reviewed: September 14, 2023
Costel
RomaniaDirty and noise
Where was located
Stayed in September 2023
Reviewed: August 23, 2023
Alisa
United States of AmericaFloor was filthy, staff was rude
Location
Stayed in July 2023
Reviewed: August 22, 2023
Nicola
United KingdomVery noisy problem residents at the same time as us. Arrival not appealing
Stayed in July 2023
Reviewed: August 15, 2023
Denise
United States of AmericaDid not have it
Stayed in August 2023
Reviewed: August 8, 2023
Fabien
FranceI felt bad over there, it's not a place you enjoy
Nothing special went well
Stayed in June 2023
Reviewed: August 8, 2023
Melonie
United States of AmericaThe place needs a coat of paint and a good cleaning
The price and location
Stayed in August 2023
Reviewed: August 3, 2023
Morad
FranceNothing.
This hotel was beautiful near the downtown Carmel and Monterey by car 10 minutes. There are the car park for this hotel.
Stayed in July 2023
Syracuse, Italy
Lignano Sabbiadoro, Italy
Staveley, UK
Gloucester, USA
Gramado, Brazil
Piraeus, Greece
Pak Meng, Thailand
Taipei, Taiwan
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content