Noise

Location

Stayed in April 2024

There was no coffee avaialble in the room

I didn't take breakfast

Stayed in April 2024

Had to ask to get AC to work. Shower temperature was a bit wonky and kept changing

Location was excellent! Very close to theaters and right next to Times Square.

Stayed in April 2024

Size of the room too small

Location, the room was very clean and comfortable , the staff very helpful

Stayed in April 2024

Very tiny rooms, no kettle in room for coffee or tea (I had to ask for one).

The location is definitely top notch, smack bang in the heart of Times Square. You could walk around for hours and not realize it’s past midnight as there are always so many people everywhere (may be a disadvantage for other visitors but we feel safe that way—safety in numbers), and shops are open till late. Easy to get around, close to public transportation, and many tourist attractions are quite walkable from hotel. Also lots of restaurants and other affordable eateries. Friendly and helpful staff. Clean space.

Stayed in April 2024

Poor sound insulation. Could hear everything when guests were talking in the neighboring room. Strong smell of cigarette smoke.

TV was good. Location excellent. Easy access

Stayed in April 2024

Room very small and the kettle damage

Location, Very Clean and New

Stayed in April 2024

Small, crowded lobby. Some amenities in the room were not thought out (no towel rack in shower, tall lamp in front of TV screen).

Convenient to many locations. Quiet, bunk bed in Family room made the most of the space and connecting rooms are a plus.

Stayed in April 2024

No privacy bathroom and bed.

Location and staff.

Stayed in April 2024

No in-room coffee service. No closet and limited space to hang clothes (over the sink).

Weird to have to leave the room to get coffee in the morning. No in-room coffee maker. Nice coffee service in lobby - expensive. Restaurant and bar provided good service despite being under staffed. Food excellent despite being expensive.

Stayed in April 2024

Very small rooms, thermostat in room was broken temp stayed at 73 had to open a window, did not like the bathroom shower toilet-no privacy! Lobby was very crowded!.

Location, friendly staff clean

Stayed in April 2024

Rooms are small but clean and efficient

Cleanliness,location, friendly staff,excellent restaurant

Stayed in April 2024

Everyone appeared to be given a complimentary $10 card to use at the hotel bar or restaurant, we used one to get one cup of coffee the next morning. When I checked out, there was a $9 charge for the coffee. They removed $7 but said we gave them a $2 tip and charged my card.

Great location, clean, nice staff

Stayed in April 2024

Noise from neighboring room.

Exceptionally kind and accommodating staff who work here. Excellent customer service. Location is right in the heart of Time Square. The rooms are very small, but we expected that for the price we paid. They provide earplugs in the rooms which is great because we could here every conversation in the hallway and in the rooms next door to ours. It wasn't too bad, we just had a rambunctious group we happened to be next to.

Stayed in April 2024

The bed was horrible

Location!!!

Stayed in March 2024

There is a $30 per day surcharge which seems like very deceptive pricing. Of this, $10 is granted back in the form of a credit toward purchases in the restaurant. Because of the small size of the rooms, there is no coffee maker in the room. So I had to use the voucher for morning coffee at $3.50 a cup and I couldn't even use the balance to tip the staff.

Great location, seemed like it would be most affordable of the generally not so affordable downtown NYC hotels. Small mini fridge and safe.

Stayed in March 2024

Room was a little small but overall it was enough for what we needed.

Close to everything.

Stayed in March 2024

expectedly small room, the ventilation or air conditioning in the room was very noisy which hardly let you sleep at night

The location is perfect, nice room with a view

Stayed in February 2024

It’s location! Basic enough but sufficient

Stayed in March 2024

The hotel is so close to Times Square we could see the M&M Store from our window. And the coffee bar in the lobby was great.

Stayed in March 2024

Restaurant

It was so close to everything and a nice place to stay with kids

Stayed in March 2024

The size of the room

It was the perfect location. Good value for money Cleanliness.

Stayed in February 2024

Rooms are super small. I don't know if that's normal in New York city but, I have never been to a hotel with the rooms so tiny.

The location of the hotel was perfect. Times square, central park, empire state building, ect, all within walking distance.

Stayed in January 2024

I had a very bad experience with one of the staff at the front desk, he was extremely rude and disrespectful to me in front of my 9 year old son. Very disappointed

The location was great and the bar in the hotel was good

Stayed in January 2024