130 West 46th Street, New York, NY 10036, United States of America
#119 of 418 hotels in New York
Guests' ChoiceBased on 1441 hotel reviews
8.4Cleanliness
8.8
Comfort
9.0
Location
9.4
Facilities
8.1
Staff
9.0
Value for money
7.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 20, 2024
Santiago
United States of AmericaWe had 2 rooms both in the 11th floor. One of the rooms was bigger than the other and had a little mold in the corner where the time met. But the shower with rainfall shower head and hand held that could be used at the same time was amazing!
The location is in between Times Square and 5th avenue so everything is relatively close by.
Stayed in May 2024
Reviewed: May 19, 2024
Ehud
IsraelSome of the amenities needs maintenance
Very good location, very big rooms
Stayed in May 2024
Reviewed: May 17, 2024
Ivan
SwitzerlandThe smelt outside the hotel. The staff could take more effort in smiling and explaining staff.
The hotel is in the center.
Stayed in May 2024
Reviewed: May 16, 2024
Neil
United KingdomNo bar, cafe
Room
Stayed in May 2024
Reviewed: May 12, 2024
Mohammad
Kuwaitthe reception female was so rude, , i was asking her about the types of the room that's available and what are the difference between them , and she wants to cancel our reservation!!! i told her its nonrefundable if its cancelled i will lose my money she replied its true , i told her you want to steal me in different way or what ? , each time i pass thru the lobby she is looking at me and whisper to her colleagues and they all staring to me !! its was so rude and uncomfortable.
Stayed in February 2024
Reviewed: May 12, 2024
Sue
South AfricaNothing really - they have a bar but it’s not being used which isn’t an issue as many bars and pubs around the hotel.
Location and we had a kind cor er room which was very spacious and had a great view too. Coffee in the morning downstairs was better than some in the cafes across the road. Staff were super friendly too. Bed and pillow also super comfy
Stayed in May 2024
Reviewed: May 11, 2024
Marcella
United States of AmericaNo food available. But close by
Location location location
Stayed in May 2024
Reviewed: May 9, 2024
Simeon
United KingdomCheerful happy manager and staff, lovely modern bedrooms
Stayed in March 2024
Reviewed: May 8, 2024
Derek
United KingdomExcellent location to visit city centre attractions. Room comfortable, clean and quiet despite city centre location. Staff all helpful and minor issues dealt with promptly without fuss.
Stayed in May 2024
Reviewed: May 8, 2024
Amy
United KingdomThere was some construction work taking place on one side of the hotel, which unfortunately impacted our room. Once we flagged it with the team, they were swift to resolve and move us to a different side of the hotel. The noise was lessened, but will still audible from a few floors lower. Unlikely to be a long term thing though.
Friendly staff on reception, making us feel welcome on arrival. The room/s were clean, spacious and had all the amenities you'd expect. The hotel is in a central midtown spot, making it convenient for accessing each part of the city (we did lots of walking, but it's a great way to see the city, which is of course huge).
Stayed in April 2024
Reviewed: May 4, 2024
Janice
CanadaNo balcony...was out of their hands tho..
The Muse staff were fantastic..they took care of everything quickly and efficiently..Great location and wonderful staff.. Amazing washrooms in Lobby...pleasant surprise and so New York....💗
Stayed in May 2024
Reviewed: May 4, 2024
Carla
United States of AmericaNo problems at all. Nothing negative to say
Convenience to all the attractions in Times Square and a good value!
Stayed in May 2024
Reviewed: May 3, 2024
Tanam
United States of Americaa few of the lamp cords did not work
perfect location, clean and friendly staff
Stayed in April 2024
Reviewed: May 2, 2024
Shelly
United States of AmericaThe only thing was that the coffee area wasn't always fully replenished. I.E: coffee pot empty, no cups, no lids, creamer pitcher empty.
Great location and the staff was friendly and helpful.
Stayed in April 2024
Reviewed: May 1, 2024
Anna
GermanyI would recommend the hotel management to reconsider the furnishings, they regretfully lack any sense of taste.
The location, the cleanliness, the spacious rooms all made my stay very comfortable. Right in the centre of the cultural life of NY, my stay was very short but I still enjoyed a theatre performance one evening.
Stayed in April 2024
Reviewed: April 30, 2024
Rosalyn
CanadaNo food or restaurant on site. No microwave on site to heat up leftovers. No view of city from hotel room. Resort fee seems unjustified.
Location was excellent, on a quiet street just off of Times Square. Hotel room was clean and spacious. Modern decor. No wait for elevators.
Stayed in March 2024
Reviewed: April 29, 2024
Beth
CanadaLounge was average
Central location
Stayed in April 2024
Reviewed: April 28, 2024
Sarah
United States of AmericaNow that I think on it, I am not sure if I got the room that Booking.com had said I would. But the overall stay was good so I don't mind
Great location for first time NYC visitors as its close to all the major rail lines and bus routes. And they have great staff on site who were super nice with all the questions and requests I had.
Stayed in April 2024
Reviewed: April 24, 2024
Sheri
United States of AmericaLocation
Stayed in April 2024
Reviewed: April 21, 2024
Moad
United Arab EmiratesLocation
To do early check in they asked for 100$ extra 😳😳 the rent was already high almost 400$/day so I expect some more flexibility
Stayed in April 2024
Reviewed: April 20, 2024
Holly
United KingdomThe gym was good but unbearably hot, I did ask for the heating to be turned down but nothing happened and you can’t control it from the gym.
Location, room, gym great. Lobby always smelt good. No breakfast or room service options but didn’t bother me too much. Maybe barista coffee downstairs could be a good addition.
Stayed in April 2024
Reviewed: April 20, 2024
Agnieszka
SwitzerlandMajority of lamps did not work in the room
Location, style
Stayed in April 2024
Reviewed: April 18, 2024
Caitlain
United KingdomNo breakfast/ refreshments but it wasn’t a huge deal.
Great location, very good size room for New York and it was so clean. So close to Times Square right in the heart of New York, we walked from gran central to the hotel which took around 10 minutes which was great if you are using the subway. Very secure always staff in lobby or at the entrance. Staff are very helpful and the beds were very comfortable.
Stayed in April 2024
Reviewed: April 18, 2024
Ma
United States of AmericaNothing
Location
Stayed in April 2024
Dunboyne, Ireland
Saint-Rémy-de-Provence, France
Bellagio, Italy
Potenza, Italy
Naugatuck, USA
Traunreut, Germany
Golden Sands, Bulgaria
Alberobello, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content