303 Henderson Chapel Road, Pigeon Forge, TN 37863, United States of America
#68 of 452 hotels in Pigeon Forge
Guests' ChoiceBased on 6940 hotel reviews
8.6Cleanliness
8.8
Comfort
8.8
Location
9.2
Facilities
8.8
Staff
8.9
Value for money
8.4
Free WiFi
8.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 1, 2024
Anderson
United States of AmericaThe heated outdoor pool and lazy river. The front desk staff didn't seem well trained. I had a broken balcony door. I asked the front desk to send someone up to fix it while we were out. Had to call 3 times to get someone to answer. Also it took 3 actual requests to get it fixed. Maintanence was great. Just needs more training for the front desk attendants. I will stay again.
Stayed in April 2024
Reviewed: May 1, 2024
Jacquelyn
United States of AmericaNothing
Clean
Stayed in May 2024
Reviewed: April 30, 2024
Cribb
United States of AmericaThe breakfest needs some work. Same meat everyday no change up. Eggs lacked flavor. Could improve quality and add some diversity. The oatmeal was disgusting
Pool hours, son loved the slide
Stayed in April 2024
Reviewed: April 30, 2024
Kim
United States of AmericaWe really enjoyed our stay and will definitely stay there in the future.
Grandkids loved the pools. Kiddie pool was a plus!
Stayed in April 2024
Reviewed: April 29, 2024
Brandie
United States of AmericaNothing
All
Stayed in February 2024
Reviewed: April 27, 2024
Ashley
United States of AmericaThe only thing I didn't like was breakfast. It was good and the area was clean. But it was the same food every morning. They could substitute oatmeal for grits some days and sausage for bacon.
I like the space of the room. The location was great. It was very clean. The staff was great.
Stayed in April 2024
Reviewed: April 27, 2024
Brian
United States of AmericaNA
Staff always friendly
Stayed in April 2024
Reviewed: April 26, 2024
Margaret
United States of AmericaThere was only one small bar of soap in the bathroom to use for bath and hand washing. There wasn't a clock in the room. And there wasn't any bottles of water in the room. The coffee pot was to small and needed to be a kerig style.
Stayed in April 2024
Reviewed: April 26, 2024
Samuel
United States of AmericaThat we had to go home.. lol
Clean and good location.
Stayed in April 2024
Reviewed: April 26, 2024
Wendy
United States of AmericaThat our stay was only 8 nights!!
We absolutely love the pool area! Our bed was the most comfortable bed and the best nights sleep we've had in years! The breakfast was wonderful, and the staff always went above and beyond!! We are booked for 2 more trips here this year!! It's like coming home!
Stayed in April 2024
Reviewed: April 26, 2024
Jeff
United States of AmericaCan’t really say there was anything that I didn’t like maybe the breakfast breakfast hours could last a our longer
How clean nice and it smelt very good when you walked in the door first impressions was A1
Stayed in March 2024
Reviewed: April 25, 2024
Stephen
United States of AmericaThe room was spacious and comfortable. The concierge was very friendly and helpful!
Stayed in April 2024
Reviewed: April 25, 2024
Lora
United States of AmericaI really can't say one bad thing about it.
Everything! The hotel was beautiful. The rooms were very clean. The staff was very friendly and helpful and the breakfast was excellent. I will definitely stay here again.
Stayed in April 2024
Reviewed: April 25, 2024
Brigette
United States of AmericaNo complaints
The room and facility was in a good location, we loved the balcony view of the river. The pool area’s were clean and a nice place to relax. The property had many locations to sit and relax. Breakfast was a perfect for a quick bite before starting our day. Everything was fresh and served warm, again area was clean and tastefully decorated.
Stayed in April 2024
Reviewed: April 25, 2024
Latrisa
United States of AmericaOur microwave was tiny. I was not able to pop my popcorn in it. The popcorn bag was too big.
The location of the hotel. The hotel was quiet and peaceful.
Stayed in April 2024
Reviewed: April 24, 2024
Tisha
United States of AmericaArcade
Location. Size of room. Microwave and fridge. Great free breakfast. Very affordable. Amazing pool.
Stayed in April 2024
Reviewed: April 24, 2024
Afllofts
United States of AmericaThis was a excellent stay ! Friendly staff, clean rooms that were well stockeð . Quiet, really good breakfast ! Great value. Highly recommend
Stayed in April 2024
Reviewed: April 24, 2024
Karen
United KingdomThere was no safe in the room! When we were told we could put things in the reception safe, it was too small to place our(small) items in it!
Good breakfasts, staff happy and helpful, great location for Dollywood.
Stayed in April 2024
Reviewed: April 23, 2024
Lowring
United States of AmericaThere was nothing I didn’t like.
The location was great, very close to shows and restaurants. Very quiet area.
Stayed in April 2024
Reviewed: April 23, 2024
Paul
United States of AmericaThe fireplace glass was mostly black and prevented us from really enjoying the fire.
The hotel location is great and close to a lot of attractions and restaurants. The staff was friendly and accommodating. We loved the private balcony.
Stayed in April 2024
Reviewed: April 23, 2024
Leonard
United States of AmericaThe facility was very nice .staff was awesome
Stayed in April 2024
Reviewed: April 23, 2024
Pamela
United States of AmericaIt’s clean .
Stayed in April 2024
Reviewed: April 22, 2024
Nicole
United States of AmericaN/A
Perfect area where everything is at
Stayed in April 2024
Reviewed: April 22, 2024
Dotson
United States of AmericaClean
Quite
Stayed in April 2024
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