We felt exceptionally comfortable . . . and loved so much about the stay. While other reviews complain the furniture is outdated, which is fair, it is in fine condition . . . so all was well. We even had a room divider in case one of us wished to stay up late and the other was ready for bed. Oh! And the kitchen was well-equipped (though short a paring knife). Everything else we needed was right at our fingertips.

Rafaella was working the front desk and she was exceptionally kind and attentive to our requests. We were fortunate to be able to borrow beach chairs and an umbrella. We asked for a room on the 2nd floor and were accommodated. I couldn't believe we could have an ocean view/garden view and pool view in one unit . . . but we did . . . and it was wonderful.

Stayed in April 2024

I think we could use a bit more things in the kitchen like a cutting board. The pool area was a bit sad because no one was using it but maybe it was this time of the year. It would have been useful to have a mini map of the hotel and the surroundings to know what to do, we didn't get info at check-in.

Great communication before arrival. Easy check-in and check out. The staff was very helpful on site. The appartment was clean and well furnished. Easy to park. The pool was ok. Laundry room easy to use. Loved the "help yourself shelves" with books/games/toiletries/pantry food. Loved that we had 2 beach chairs easy to take to the beach. The beach was 2 min away. Awesome to have a coffee place and snorkel gear shops on site.

Stayed in April 2024

The hotel was centrally located and had beach access. Parking was convenient . Room comfy and staff very accommodating.

Stayed in March 2024

Hawaii is just too expensive, but this property is a fairly reasonable value.

Family owned, helpful reception, comfortable room, easy access to coffee shop and walk up to Beachview

Stayed in February 2024

It was difficult to find the right building on the first night, in the dark, after a long day of travel. Using a key to exit the property was a little over the top. Although there seemed to be vacant rooms, the one overhead was booked to a couple of "elephants" on our last two nights. The way they walked sounded like they would fall through the ceiling. The cabinets are slightly outdated and the drawer faces need tightened. A little updating couldn't hurt.

The check in was easy and secure. The room was decorated nicely and gave the feeling of home away from home. We looked forward each night to relaxing in the very comfortable bed. The pool was always kept clean as well as the surrounding areas, and the pool temperature was perfect both day and night. We enjoyed our privacy with the surrounding foliage. The drop down screen on the lanai was a nice touch, although not used. The beach was a short distance and we saw a couple turtles swimming by. The staff was very attentive to any request and even supplied a new fry pan as there wasn't one in the room. Hi'i @ Snorkel Bobs was a wealth of information for day trips and activities. I'm glad she was close by. Overall, we were pleased.

Stayed in March 2024

Whicker chairs could have been more comfortable. A recliner type type chair on the balcony would have been nice.

It was a nice property and the bed was large and firm, which is the way we like it. The balcony patio was spacious and pleasant.

Stayed in March 2024

Our room was pretty outdated. We made friends with another couple staying in the same building, and their room was all updated with new cabinets, countertops, faucets, appliances, etc. Plus they had a 1 bedroom (we had a studio), they had a panoramic view on all 3 sides with clear windows (our windows were textured so we couldn't see out), they had a view of the ocean (we did not.) We would not have thought that much about it, but we found out they paid $500 LESS for their unit through the same booking service (Booking.com) only one week earlier than when we booked ours. That doesn't seem right. The decor was dated. Everything just needed to be updated. Cabinets, countertops, bathroom sink and counter, shower, lever windows, door, decor, flooring, etc. Pretty much everything. We didn't care for the textured windows that we couldn't see out, unless we opened the door. The worst part was we had to have a key to get both IN and OUT of the gates around the building. I can see needing a key to get INTO the property...but OUT? That seemed strange and inconvenient. Given what happened with the Lahaina fire, needing a key to get off the property seems like it would be a major fire hazard.

We LOVED the location! The only thing that would've been better is if it was right on Napili Bay! But we knew going into it that it wasn't. Very close, though! Staff was very helpful. Communication before we arrived was good. Getting our key was easy.

Stayed in March 2024

great value

clean, good bed…

Stayed in March 2024

Bed was not good

Close to beach

Stayed in February 2024

Minimal amenities in our suite. No kettle, cutting board, tv. Also thin walls, could hear our neighbours beside us and above us. Bathroom could use some updating.

Well maintained property and suite was clean. Bed was comfortable.

Stayed in February 2024

Given that this hotel is quite dated, there is very little soundproofing. We had people staying in rooms on either side of our unit.

This hotel is in an excellent location, very close to the beautiful Napili Beach. All the staff were very nice.

Stayed in February 2024

The room we booked was not available and the staff did tell us the last day before check-in so it was a bit stressful. But they did offer us a discount for that and the other room was fine. So that was appreciable. Location is a bit far from activities.

Staff is very pleasant and accommodating. The rooms are nice. Parking is free.

Stayed in February 2024

Limited staff hours and quite noisy early morning because of cars and dogs barking. The balcony certainly could use an upgrade. The carpet was all torn.

Proximity to the ocean, spacious comfortable room, Liked having a kitchen. Enjoyed being able to eat our meals by the pool

Stayed in February 2024

More amenities such as towels, toilet tissue, soap

Close to the beach

Stayed in February 2024

The curtain was see through in the bed room.

Great location and view.

Stayed in February 2024

Quite pricey for what it is but that's the case almost everywhere in Hawaii. Napali is very far away of almost everything in Maui, so be ready do drive almost 40' one way to go anywhere. If you're planning to just spend the time there enjoying the north west coast beaches you'll be fine, but it was not our case. No staff on weekends so we had to check in by ourselves (which was very easy).

The room was comfortable and we loved the swimming pool.

Stayed in January 2024

Check in arrangement/ communication was poor to get the room code/key. Parking was very minimal not good for the number of rooms on the property.

No breakfast, location was ok

Stayed in January 2024

This is an older complex and could be refreshed a bit, ex: carpet on balcony was tattered. Apparently none of the units have a TV (not a problem for us). Beach access is circuitous, although easy to figure out and a short walk. Overall, the positives far-outweighed any negatives, and we would definitely repeat, especially for our purposes.

No breakfast available; however, good options nearby. The location was perfect for us as we needed lodging for three nights prior to our timeshare availability. Unit was spacious and clean, bed comfortable, tasteful decor, pleasant balcony with pool/garden view, sufficient kitchen with full-size fridge. Staff was accommodating and pleasant.

Stayed in December 2023

Have longer office hours

Great location

Stayed in January 2024

In the run up to our stay property was good at taking payment and promised to send through unit number and lock codes the day before our Friday arrival, they were not sent. We arrived, the office was closed, and then had to spend 20 minutes ringing around to find someone who could provide details to get into our room. The email arrived on the 3rd day of our stay.

Great location, clean and comfortable

Stayed in December 2023

Very beautiful pool area

Stayed in December 2023

No TV, but internet service was suffiicent for our purposes.

Excellent location, prompt response by text when things weren't clear

Stayed in December 2023

Mattress wasen’t comfortable. The apartment was poorly sound-proofed.

Location, near at the Beach

Stayed in October 2023

More like a motel than a hotel, a little outdated, with a strong smell of cooked food from old times. Be aware that the reception is opened a very limited time and if you need anything you must call. The most anoying thing was the noise from the very near busy road. There is an opening into the external wall so there is very weak noise insulation.

Very large and confy beds. All amenities you need: cooking tools, hob, oven, big fridge with freezer... Spacious terrace. Well kept garden.

Stayed in October 2023