It wasn’t necessarily dirty but it definitely wasn’t clean. During my visit, NYC was experiencing temps in the 10° range and the room temperature was way too cold. I turned the heater to 80° but never got warm. Sleeping was tough in the freezing room.

Stayed in January 2024

The shelf fell off the wall while I was brushing my teeth, went to grab the cup and the whole shelf fell off almost on my toe

Location was great!

Stayed in January 2024

Housekeeping was poor didn’t replenish our free 2 water bottles or tea and coffees, didn’t swap out the face clothes and clean the shower, toilet, microwave or vacuum the carpet for the first 3 days. Also the bedding was torn. After reporting it at the front desk Anais the housekeeping manager then corrected it for the rest of our stay but still was not up to the standard of a 4 star Hotel hence we didn’t see the value for money.

Location and friendly front desk staff

Stayed in January 2024

TV's were rather antiquated... not a great choice of channels and constantly interspersed with buying a movie on demand. No Netflix which surprised me too. Remote took a long while to change and it always went to the home hotel channel first. Would have been nice if they could include china mugs and a couple of plates and cutlery as having a kitchen in the room. I went to buy my own. Breakfast being included in the package did not work out very well as was told at end of the stay that it only covered a certain amount of the bill and anything you had above that price was charged. It was rather overly priced to start with and had no prices on the set menu which was always handed to hotel guests so we had no idea of what we were paying for. Resort fee was similar... only included a couple of glasses of wine in evening for an hour and all the coffee you wanted but I didn't like those coffee pods and would have preferred to have a kettle. (You need boiling water in particular to make tea for UK visitors at least). Don't think the charge of $57 a day justifies what they provided. I fortunately had that included in my package although had to spend an hour with them over the bill where everything was charged although I had paperwork to state breakfast, taxes, resort fee was all included. They had me down for watching a movie which I didn't... I could have clicked on it by mistake due to the nature of how the tv guide was designed but I certainly didn't watch any movies. Was told by reception that it needed to go on my bill regardless as they needed to check with the movie company! Still waiting to hear the outcome as wasn't settled by time I left.

Room was as it looked in the photo so was pleased. Had a little kitchen which I found useful. Bed was comfortable and curtains/blinds very good. Service maid changed sheets/towels every day which I found good and reacted to the sign you put on outside of door to indicate if room was ready or not for cleaning.

Stayed in November 2023

Nothing, it was perfect.

I got an even better room and it was absolutely amazing!!

Stayed in November 2023

- noise from AC

Nice staff

Stayed in August 2023

Easy to access, had great facilities and the staff were wonderful.

Stayed in July 2023

The only one thing I would change if I could, was the sliding glass door to the bathroom. we were a family and our daughter was sleeping in the lounge on the pull out sofa, so a proper soundproof door would be a great idea. Everything else was great.

From check-in to check-out our stay was incredible. The front desk staff were incredible - thank you! Happy hour in the lounge was a great treat after walking all day around manhattan. breakfast always delivered on time, fresh, hot and scrumptious. For a busy city like Manhattan, our corner suite was extremely quiet.

Stayed in June 2023

The price!

We love the restaurant that's in the hotel.

Stayed in July 2023

The location wasnt as beautiful as you expected to be fie the price. didnt have a pool which sucked but i knew that booking it

Cozy Spacious and Intimate

Stayed in July 2023

I like the fact that u gave me a 25$ daily for food @ the restaurant & the restaurant was great!!!!!

Stayed in July 2023

The staff in the hotel were exceptional, and the menu in the brassiere was excellent.

Stayed in June 2023

I didn’t not like anything! I do wish there was a paper with a clear description of what “comes with the room” & how you go about using those services/get them.

Loved the style, the vibe - it felt like more like a private residence building than a hotel (even liked the carpeting). The staff was always very pleasant!

Stayed in June 2023

we have stayed here 3 times this being the 3rd. We live in NJ and come to stay at 48 lex when we need to stay over for anything in NYC. past two times were wonderful especially our engagement night on new years eve 12/31/22. expected nothing less this time but was so dissapointed. from check in, the girl at front desk was not nice and not helpful, not one person came to help me with my belongings, not even hold the door open or hold elevator. they saw me struggling with cart. asked the girl who checked me in a question and told me “ I don’t know I have only worked here 4 weeks” and didn’t even ask her co workers next to her for answer nor did they bother to answer. bare bare necessities in room. was also not clean like other times at all. actually stayed in this exact room first time we stayed and it was dirty this time. the garbages were on some kind of towel looking dirty thing. the bathroom not clean. super super dissapointed for paying NY rates for less than 24 hours and receiving terrible service. at checkout Rachel was very attentive and willing to address my concerns. she even remembered me from my previous stays. I will definitely be finding another hotel to stay at when we need to stay the night. this hotel has sentimental value to us and it’s just been ruined.

Stayed in May 2023

I loved everything

Stayed in May 2023

Just wish the price would have been a bit lower. Although the room was great and we got the "city view", it was still small and we could just see mainly the building across the street.

Loved the location and staff the most. My mom couldn't stop raving about the wine hour, that was a nice touch before our broadway show. I really liked the free delivered breakfast too. All of it made for a great NYC trip.

Stayed in April 2023

Excellent over all!

Stayed in March 2023

The room was dirty ,didn’t have sheets for the extra bed that I paid for , the sheets in the bed wasn’t changed before I came , the microwave was dirty , and the room smell weed . I don’t recommend, the breakfast came wrong and missing food.

Location

Stayed in March 2023

Overall entrance and Reception below the value. For New York I expected something more than just standing personal with no proper front desk. Breakfast was stated continental Breakfast while I had a coffee with muffin not food or least Breakfast egg, milk, something even I paid 325 dollars. I choose this hotel sole for Breakfast offer, but I and my spouse truly disappointed. See my pictures for breakfast Room pictures were not clear as stated in the advertisement, premium king room below the expectation and standards. I had other options in well know hotel, but chose this hotel only for location and room view. Shower hot and cold water tap is ridiculous, it is so complicated to use, because 2 handles and you got either very hot water or very cold 🥶. Do not understand how management installed such a complicated cranes in showers in hotel. Was very angry during the taking shower. Or should be some signs. Overall, I did not satisfy with staying with this hotel and do not recommend 😑 anyone to stay at this overvalued price. Reach me in case you need my real feedback.

Only location

Stayed in March 2023

The hotel was very clean, comfortable bed, nice staff and most important that the breakfast was delivered to my room so I didn't need to worry about missing the breakfast timetable.

Stayed in March 2023

The staff was beyond friendly, the location is strategic you can go anywhere walking or using the train. Breakfast is nice although they should add more options I loved they have room service!!!

Stayed in March 2023

The restaurant was closed, the breakfast was very limited (and served in the room), one room was particularly chilly as the heating system did not seem to work and the housekeeping missed another room so it wasn't cleaned. It is feeling a little disorganised, unloved and tired.

The staff were very friendly and helpful.

Stayed in February 2023

Limited breakfast in lounge but good in rooms

Comfy bed and good toiletries. Great 2nd floor lounge. Good security. Lovely staff and squeaky clean

Stayed in January 2023

This isn’t a glam five star hotel, it’s just a normal one. There was nothing I didn’t really like! I wish there was a freezer.

I needed a quick and close place to stay for a couple of nights since my Manhattan apartment was having a pest issue. I chose this hotel and I loved it! I honestly could have lived there lol. I have traveled to all kinds of five star hotels and was pleasantly surprised at the cute environment this place had. It is very secure and in a good area of the city, you even need to scan your key to get to your floor which is nice. The included breakfast was so cute! You can fill out a card and place it outside your door and they deliver it in the morning. I thought this was extra, so my first night I didn’t get one. When I realized it was included, I was so excited to get it in the morning. You can select what time you want it dropped off. I picked 6:30-7 and she came right on time. I got a caprese sandwich and a tea and it was great! Everybody was friendly to my dog. The staff were beyond lovely. The front desk lady even called me to make sure I got up to my room okay. They were over the top kind. I wanted to stay longer. It was the nicest hotel staff I have ever interacted with and I’ve stayed in all kinds of hotels— five star everyhwere. I needed a quick hotel because my apt was having a pest problem. I’m so glad I chose them. I’ll deff refer people who come visit me to it.

Stayed in January 2023