120 West 57th Street, New York, NY 10019, United States of America
#379 of 414 hotels in New York
Guests' ChoiceBased on 378 hotel reviews
7.0Cleanliness
7.5
Comfort
7.7
Location
9.1
Facilities
6.9
Staff
8.2
Value for money
6.6
Free WiFi
7.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 20, 2024
Ricardo
PanamaI was charged for a breakfast that I did not consume after I left the hotel and about 3 weeks have passed and still haven’t gotten a refund. I have written and called multiple times and still no one resolves the issue. :(
Good location
Stayed in March 2024
Reviewed: February 26, 2024
Ashley
United KingdomThe bed in the junior suite was next to the large window and there was a draft and room was very cold every night, luckily I had packed some warm pyjamas. We also had some issues checking in with our credit card and the hotel said this would be sorted well before check out as we were staying for 1 week but we were still trying to sort it 1 hour before being picked up for the airport which was very stressful. The staff were lovely & it was not their fault but this could have been prevented if it had been sorted earlier as I was going down to reception each day trying to have this resolved.
Hotel was lovely & modern downstairs. Rooms could do with some upgrading. Good location for central park and nearby times square etc. Had mini bar in room & bottles of water provided each day. Fresh towels and beds changed regularly during stay.
Stayed in December 2023
Reviewed: February 25, 2024
Barry
IsraelSmall room.
Good location
Stayed in February 2024
Reviewed: February 19, 2024
Tim
Cayman IslandsTwo lifts for 25+ floors was a bit of a nightmare. Could often wait up to 20 mins for the lift.
Location was superb! Wanted to staff in Manhattan near Central Park and this was the most reasonably priced accommodation. Bar in the hotel was really good also.
Stayed in December 2023
Reviewed: February 15, 2024
Nuria
SpainBedroom furniture and feel a bit depressing. Lighting very depressing
Bathroom: cleanness, towels, supplies. Bed and bed linens, comfortable, clean
Stayed in February 2024
Reviewed: January 30, 2024
Pamela
United States of AmericaThey didn’t clean the room on Sunday.
The staff at the bar and at the front. Very attentive. Marcelo at the bar
Stayed in January 2024
Reviewed: January 2, 2024
Relub
RomaniaWonderful location
Stayed in January 2024
Reviewed: December 19, 2023
Joao
BrazilBreakfast
Fitting room
Stayed in November 2023
Reviewed: November 23, 2023
Marietta
GreeceThe rooms were smaller than expected and there was no closet space at all! Just one tiny closet which barely fit our coats.
The location is excellent.
Stayed in November 2023
Reviewed: November 21, 2023
Thomas
IrelandSuite was located on a lower floor. Overall the room was outdated, could do with some refurbishment.
Great location, staff very polite and helpful
Stayed in October 2023
Reviewed: November 1, 2023
Dj
United States of Americaodd registration/service crew uncomfortable bed
location and proximity of commuting services good bellman/concierge
Stayed in September 2023
Reviewed: October 29, 2023
Hamilton
QatarLack of friendliness with staff especially as we were there for 7 days
Good location & rooftop bar
Stayed in October 2023
Reviewed: October 16, 2023
Eli
IsraelAll Good!!!! 5 Star!!!!
All Good!!!! 5 Star!!!!
Stayed in August 2023
Reviewed: October 6, 2023
Sweeney
United KingdomSmall noisy room
Location and staff
Stayed in October 2023
Reviewed: September 11, 2023
Julie
United States of AmericaRooms were quite small
Location
Stayed in August 2023
Reviewed: July 13, 2023
Tony
United States of AmericaLocation price and rooftop
Stayed in July 2023
Reviewed: July 10, 2023
Tantaswa
South AfricaNoise during the evening inside the hotel. First two nights I could hardly sleep. Breakfast at the top was not great. Rooms don’t have properly opening windows therefore cannot breathe nicely.
Location was best, staff amazingly helpful and friendly. Very comfortable bed. Very professional staff.
Stayed in July 2023
Reviewed: July 8, 2023
Khushbeen
IndiaThe glasses kept in the room had lipstick marks,etc each day
Stayed in July 2023
Reviewed: July 6, 2023
Thiago
BrazilThis is my 3rd time at the hotel. This time the drain on my shower wasn’t working properly.
The property location is amazing. The room are very beautiful and comfortable.
Stayed in July 2023
Reviewed: July 5, 2023
Shakoofa
BahrainSmall rooms Soho
Location Central Park
Stayed in June 2023
Reviewed: April 24, 2023
Ceyda
TurkeyDONT HAVE WARDROBE Very small room
hava a good location
Stayed in April 2023
Reviewed: April 20, 2023
Nicola
South Africarooms were smaller than expected, no space. staff was not always helpful
Great location, close to central park and subway. Chris at main desk Concierge was fantastic.
Stayed in April 2023
Reviewed: March 13, 2023
Jorge
United States of AmericaService at restaurant bar was slow, even though it was mostly empty. The espresso machine wasn't working and it took them twenty minutes to tell us after we ordered our coffees. Minor quibble, but having coffee available for guests is just one of those ground-level basics that hotels should always nail.
Great location, easy valet parking, good value, clean rooms, friendly staff.
Stayed in February 2023
Reviewed: February 8, 2023
Carlos
United States of AmericaOnly one set of towels for each guest.
Rooms are clean and well furnished
Stayed in February 2023
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