Very disappointing when we went to get a player's card, a female staff member was extremely rude. When I asked her what her name was, she refused to tell me. Luckily, another employee was nearby, and I informed him of how extremely rude that staff member was. I don't know if she was tired or just having a bad day, but it was very disappointing. The second thing I didn't like was the fact that there was no refrigerator or microwave or coffee maker in the room. I take medication that needs to be refrigerated, and I enjoy having a hot cup of tea in the morning and the evening. I think New York New York needs to be more transparent and announce in some way if these amenities are not going to be available.

The hotel and casino are in a great location on the strip. I enjoyed the restaurants, Gonzalez Gonzalez nightclub, and It's just an overall good time in the casino with great music always playing in the background. Also, I would like to mention that the bell named Matthew, who came up for our luggage, was extremely kind and very helpful and super friendly. The few minutes we spent with him.coming downstairs was such a pleasure.

Stayed in May 2024

The smoke filled lobby and casino..... such a shame as it hits you when you first arrive through the doors and go to check in.

Loved the New York themed hotel, room was fantastic plenty of space

Stayed in April 2024

Cost for rollercoaster then same price again for any photos.. unable to get any photos of yourself on ride.

Location was excellent. Great to have a pool no towels needed & cold water available.. Great location could if fit enough able to walk a long walk to the Strat & a shorter walk the other direction to las vegas sign

Stayed in May 2024

I am not a smoker, so smoke smell was a bit overwhelming, but understand that it is part of the package.

Lovely staff, clean room, bed was very comfortable and good location on the strip.

Stayed in May 2024

Huge hotel-casino in the Strip of Las Vegas. 20 min to walk "everywhere".

Stayed in May 2024

A microwave at the room and A fridge

No breakfast

Stayed in May 2024

The air conditioning in the room seems to shut off automatically when you're not in there. We had four adults sleeping in there and it was quite warm even though we had it set at 65° F.

I appreciated the lady at the front desk giving us a discount on our room because of our negative experience at the pool.

Stayed in May 2024

Surprise deposit if 100$

Location

Stayed in May 2024

I loved the food court, the theme and the arcade. The food court is not only delicious but beautiful. The roller coaster is very fun as well.

Stayed in May 2024

The pool is very cramped with little to no room between sunbeds - that’s if you can get one! The location of the hotel is towards the end of the strip so it was a long walk to get into the center were most of our dinner reservations were.

The hotel’s interior downstairs was great and very realistic depiction of New York. Overall the stay in this hotel was pretty standard, not too basic but equally not amazing. Greenberg’s deli and the pizza shop were great places for quick service whilst some of the others were a bit disappointing.

Stayed in May 2024

We had put the "do not disrurb" sign on the door. Housekeeping entered our room anyway. It happened again the next day. Even though not only had we put the "do not disturb sign up, but it was written on the computer for all to see. I complained to management again. Each day I received monetary compensation. But nothing, in my eyes, could make the fact that we were personally violated, go away. I won't be staying at that hotel again.

The beds were so comfortable! Great options nearby to eat.

Stayed in May 2024

We expected the hotel to be cleaner and better maintained. The bathroom needed renovation.

The location, the casino and the staff were the plus for this hotel. The artwork in and around the hotel was tasteful.

Stayed in May 2024

The rooms view.

The variety of different food and entertainment.

Stayed in May 2024

Noisy single glazed bathroom window. Nowhere to put luggage otter than the floor

Had everything we needed for a short stay. Liked the iced water in the lobby and coffee in the morning. Nice seating area. Friendly welcome on arrival

Stayed in May 2024

Loved that all I needed was here. Quick response from housekeeper

Stayed in May 2024

We tried to do a late check out but were denied.

Breakfast at the America restaurant was great!!we

Stayed in May 2024

The Chin Chin bills are misleading. It gives impression that the Tips are not included As the bill gives customer the choice of Tips Which gives customer impression that Tips are not added but on fact the Tips have already been added based on 18%! I thought it was not included so I added Tips in cash twice!

Clean. Good service at the America.

Stayed in May 2024

Front desk could have been a bit more friendlier

Loved the size of our roomand the jacuzzi tub, pool was also great.

Stayed in May 2024

No bathrobes in the room and no coffee machine or anything.

Restaurants within the hotel! It was also convenient for Eately !

Stayed in May 2024

Can be quite noisy, but then again your in vegas! People are there to party!

Location was fantastic, staff were super friendly. There is so many amenities in the hotel. Starbucks in the lobby!

Stayed in May 2024

great place.

Stayed in May 2024

The water pressure in bathroom faucet was terrible and the room didn’t have a fridge but it had a microwave.

I really enjoyed the location and the cleanliness for the hotel. The workers were all really nice too.

Stayed in April 2024

Great budget hotel for what we needed

Stayed in April 2024

The overwhelming smell of marijuana in the passageway to our room was VERY unpleasant. Pity that there are some people who blatantly disregard rules.

Stayed in May 2024