Location is excellent very near from Times Square, subway stations and many interesting places of NY. The view from the room very nice. Room comfortable. Great staff. Very good breakfast.

Stayed in March 2024

Room was tired - needs a refresh

Terrific location

Stayed in May 2024

The bed sheets made my body itch the whole of the second night that I stayed there.

The location

Stayed in May 2024

Our room could have done w some refurbishment. It was a bit run down.

Great location and great lobby / restaurant area

Stayed in April 2024

Good location, lots of bars/restaurants in the surrounding area.

Stayed in May 2024

No coffee or tea facilities in the room

Location, rooftop bar, beds

Stayed in May 2024

On inferior floors, the noise and brightness of the billboards can disturb a sensitive sleeper. Make sure your windows are closed tight, and the shades are pulled.

The hotel is well-placed and clean, with all the amenities you would expect from a five-star hotel in NYC. You have a loading zone in front of the hotel that you can use for debarking. Although crowded, the staff was patient, explained the options calmly, and answered all our requests during check-in. The hotel lounge is beautiful and transforms into a social place at night. You can use Angelina (an excellent Italian breakfast and coffee across the hotel) for breakfast. For parking, try using SpotHero—within 5 minutes of walking, you have plenty of safe options. There's a Walgreens for the rest around the corner. The internet connection is stable, and there is an excellent signal across the hotel rooms and the lobby. This would be among our preferred choices for NYC 5-day stays for the right price.

Stayed in April 2024

Nothing

Location, amenities, cleanliness, beds were comfy, wifi, polite staff.

Stayed in May 2024

One of the elevators to the lobby was out of service so that made for a really long line coming and going to the hotel floors. The bar was closed during breakfast so we could not use our voucher for a bottle of water when we headed out for the day

Room was very nice - great view of Broadway. Easy check inn and room was ready early. Extremely friendly and knowledgeable front desk staff. Easy Checkout- was able to do it on my phone. Room was spacious and had plenty of storage for clothes and suitcases.

Stayed in April 2024

Bar staff was lacking and time it took to get drinks purchased wasn't effective. There are only 2 elevators from floor level to lobby, and that's not nearly enough to accommodate guests. We had a line at the elevators almost always.

Great location if Time Square area is your focus. Several very great restaurant/bars within steps of the lobby. Hotel was clean and staff were courteous and helpful. Close subway access was another benefit.

Stayed in April 2024

The rooftop wasn’t really a rooftop.

Great location just behind Times Square. The room had a great view of the building, soundproof. They had us a bottle of champagne 🍾 + chocolate strawberries upon arrival

Stayed in May 2024

Coffee machine in room. Shower design is dumb. You can't turn on water without spraying yourself with cold water.

Clean, polite staff, good location

Stayed in May 2024

The main lift was ridiculous in the mornings. One morning we were in the lift over 1/2 an hour as it stopped at every floor and then went back up instead of taking gnus to reception!

Stayed in April 2024

Nothing

Location

Stayed in February 2024

Large room, clean, helpful staff, good location.

Stayed in April 2024

Central, clean.

Stayed in April 2024

Bad housekeeping

Location

Stayed in April 2024

Our room was small compared to the other hotel we stayed at Downtown. But it worked out well for our family of 4. Breakfast venue is quite limited, so you may end having to wait if there’s a crowd. They don’t provide bottled water. You need to have your own bottle and fill up at the dispenser located near the lift lobby of each floor.

The hotel boasts perhaps the best rooftop bar in Midtown Manhattan. You a close enough to have a clear view of Times Square, but at a distance which provides some peace and quite away from the hustle and bustle of the area.

Stayed in April 2024

There was nothing we didn't like, although we did not take up the offer to arrange a "lift" for us to the airport (JFK). It was not going to be cheaper than other alternatives and to pay with a card would have been 10% extra. Not saying it is dodgy, but given the flat rate policy of taxis to JFK it felt like someone other than the passenger would benefit from the 'service'.

The room was very comfortable. The property has a great view of Times Square. It is modern and clean with great services. The concierge gave perfect instructions for the subway. There is a fabulous bakery across the street (Angelina's) and we bought coffee and pastries from there most days. Best of all was the location. Absolutely 10 out of 10!

Stayed in April 2024

Great location. Clean and comfort room.

Stayed in April 2024

noisy location. lot´s of sirens and noise. the saturday night party noise kept till 12pm.

it´s good to have a bar with balcony on the hotel when you arrive at night

Stayed in April 2024

First room was a disaster "2908" broken lights, framing around bathroom door, but once we mentioned it the hotel made it right immediately.

Hotel location is amazing, if you are into the nightlife, hotel lobby always has something going on at the bar. Rooms were a good size for new york standards "1506". Room service was prompt and friendly and gym facility was nice and clean. Loved the $10 per day discount to use at the bar or buffet.

Stayed in April 2024

We should have stayed longer in New York :)

Very good location, they have a rooftop area with the best view of Times Square All shops are available with a walkable distance nearby, restaurants, groceries, souvenir shops and Broadway Theaters.. water kettle and microwave is available upon request Nice big lobby with many activities and games Very good service, my wife left her phone outside in the rooftop area.. and they keep it safely..

Stayed in April 2024

The lobby, restaurant, common areas are REALLY noisy, as if you were at a night club. Breakfast was always too full of people, I had up to 20’ on line WAITING to be seated, never seen this before, ridiculous.

Rooms are big for NY parameters

Stayed in April 2024