Need a bit more hours (need a morning as well as a after work time) for lap swimming in the pool since the pool is very popular with the kids.

When you are first dropped off at the Nikko Hotel, you are greeted by the valet, June, who will remember your name and get your luggage from parking all the way to your room---making sure when you get into your room that you’re happy with the room and know how everything functions from the heat and cooling units to the coffee maker. At the front desk you will be greeted by Michael, who will work to be sure you get just the room you want, various charges explained before they are made, all your billing arrangements made---basically making all transparent and comfortable before you’ve even set foot in the room. You are in awe of how he makes you feel taken care of. He will be there when you check out and will also remember your name and will provide advice on restaurants and walking routes. You are beginning to feel like purring with all this thoughtful service, and then you see the room. The first thing that you notice is that there is a button inside the door for the hall light, to call for housekeeping service, or to indicate that you don’t wish to be disturbed---all very quiet and discrete. The room has wonderful lights on each side of the bed on the wall for a reading light, which can be positioned, and a larger over the side table lamp---both in easy reach on an upper/lower button. There is a safe, coffee and tea making equipment, lovely white bath robes and slippers. The bathroom has both a large mirror and a makeup mirror, and there are full-size lotions, pump hand soap as well as bars of oatmeal soap, shampoo, and conditioner---all of which can be moved from the shower to the bath sink if desired. The lighting is excellent for make up and there are shower caps, cotton balls, and Q-Tip’s. There are thoughtful travel bottles of water to refill during your stay and a delightful “Buster” book of life quotes as a gift for your stay. The décor of the rooms are lovely with blossoms painted on the headboards and blue swirled carpets.

Stayed in May 2024

Nothing

Beautiful hotel, close to union square and walking distance to the waterfront. Super comfortable, staff were welcoming and friendly.

Stayed in May 2024

The pillows were too soft but they quickly brought us more.

Very polite and friendly staff. It was our 15th wedding anniversary and the staff generously upgraded our room. The room was very spacious and clean with nice amenities. Great location, near everything (it is a few blocks from the tenderloin but we didn’t have any problems).

Stayed in May 2024

Nothing

People and facilities were great

Stayed in May 2024

No problems

Arranged early access as we had stayed two weeks prior

Stayed in May 2024

The extra charge for amenities

Location professionals and very clean

Stayed in May 2024

The bathroom wasn't completely clean

Great staff

Stayed in May 2024

Location, staff, rooms, actually everything was really great!

Stayed in May 2024

Great service, lovely pool, relaxing vibe in lobby, comfortable room and bed. Great cappuccino!!

Stayed in May 2024

AC was not adjustable much. I could not alter the room temperature to a a temperature number of my choice. All I saw were some modes I could set it to which was still fine.

Heated pool was nice and well maintained and the whole pool area has a nice vibe, location of hotel is nice (close to all nice stores), gym is nice, and staff is very very welcoming and cooperative, especially concierge and cloak room.

Stayed in April 2024

Pricey and including a 20% gratuity on an already expensive meal at a bar in an already expensive hotel seems out of line. Im already a good tipper and I’d like to be the one determining the value of the individual servers. I believe they will be better at their job if the want to make more money.

Location

Stayed in May 2024

Nothing

The pool area, the super comfy beds, clean room

Stayed in April 2024

Only thing I can think of is the wait time for the steam room and heat sauna to heat up, I have to go in and turn them on then leave and return later.

The reception and other staff is always friendly. The facilities are well maintained and clean.

Stayed in April 2024

N/A

The housekeeping would clean your room everyday no matter the time . Also the gentleman. That works in the breakfast part took time out his schedule and had the kitchen stuff to give me my favorite cheese cake and he song me happy birthday

Stayed in April 2024

Found that the in hotel restaurant An Zu was overpriced and disappointing.

Room was very clean and amenities were exceptional especially the fitness centre and pool. Also the lounge providing breakfast daily and wine and snacks in the evening was a special touch. Water bottles with filling station on each floor greatly appreciated. Staff are excellent. Very friendly and helpful.

Stayed in April 2024

Nothing

Very comfortable room - bed was especially comfortable.

Stayed in April 2024

Nothing not to LOVE!

Hotel Nikko was absolutely BEAUTIFUL and well-appointed.

Stayed in April 2024

Great service from the staff, rooms were clean and a good size, we really enjoyed the pool.

Stayed in April 2024

Great location Great staff Great room

Stayed in April 2024

Price definitely too high for a room with no breakfast.

Great option for a business trip. Big room, clean and quite. Also comfortable for working, with Wifi connection working properly. Very close to Moscone center and walking distance to nice locations in San Francisco.

Stayed in February 2024

The showers are very small. I’m a petite person and I was uncomfortable during showering .

The room was perfect . My husband loved the bidet in the bathroom. Service was top notch. Everyone was so nice and made our trip very nice.

Stayed in March 2024

The hotel is in a very Central location. The rooms are equally as nice, if not nicer, than they are in the pictures. Bed is 10 out of 10 for comfort. Bathroom is lovely and clean although towels could be a little bit bigger. Heated toilet seat is an interesting experience. Would absolutely recommend this hotel to anyone coming to San Francisco

Stayed in March 2024

The 23rd Floor lounge was spectacular, great staff, breakfast could have had better variety but great views/coffee and awesome way to start the day!

Stayed in March 2024

The only downside Marijuana wafting in, from people on the streets smoking.

Hotel Nikko had absolutely SUPERB service, starting the moment we parked in Valet. My fiance and I were so impressed with everything about our stay here, we will be back! The rooms were comfy, with large bathrooms with robes and slippers. Complimentary waters and a stocked fridge for those who wanted drinks or snacks for a fee. The location was minutes to Union Square, the trolley, bars and restaurants.

Stayed in March 2024