222 Mason Street, Union Square, San Francisco, CA 94102, United States of America
#32 of 221 hotels in San Francisco
Guests' ChoiceBased on 2155 hotel reviews
8.6Cleanliness
9.2
Comfort
9.2
Location
8.9
Facilities
8.9
Staff
9.0
Value for money
8.0
Free Wifi
8.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 3, 2024
Kathrin
AustriaGreat central location, ideal to explore the city.
Stayed in May 2024
Reviewed: May 30, 2024
Emma
United KingdomThe location is surrounded by homeless and people on drugs like zombies in the streets
Beautiful hotel lovely rooms
Stayed in April 2024
Reviewed: May 28, 2024
C
United States of AmericaNeed a bit more hours (need a morning as well as a after work time) for lap swimming in the pool since the pool is very popular with the kids.
When you are first dropped off at the Nikko Hotel, you are greeted by the valet, June, who will remember your name and get your luggage from parking all the way to your room---making sure when you get into your room that you’re happy with the room and know how everything functions from the heat and cooling units to the coffee maker. At the front desk you will be greeted by Michael, who will work to be sure you get just the room you want, various charges explained before they are made, all your billing arrangements made---basically making all transparent and comfortable before you’ve even set foot in the room. You are in awe of how he makes you feel taken care of. He will be there when you check out and will also remember your name and will provide advice on restaurants and walking routes. You are beginning to feel like purring with all this thoughtful service, and then you see the room. The first thing that you notice is that there is a button inside the door for the hall light, to call for housekeeping service, or to indicate that you don’t wish to be disturbed---all very quiet and discrete. The room has wonderful lights on each side of the bed on the wall for a reading light, which can be positioned, and a larger over the side table lamp---both in easy reach on an upper/lower button. There is a safe, coffee and tea making equipment, lovely white bath robes and slippers. The bathroom has both a large mirror and a makeup mirror, and there are full-size lotions, pump hand soap as well as bars of oatmeal soap, shampoo, and conditioner---all of which can be moved from the shower to the bath sink if desired. The lighting is excellent for make up and there are shower caps, cotton balls, and Q-Tip’s. There are thoughtful travel bottles of water to refill during your stay and a delightful “Buster” book of life quotes as a gift for your stay. The décor of the rooms are lovely with blossoms painted on the headboards and blue swirled carpets.
Stayed in May 2024
Reviewed: May 27, 2024
Heather
New ZealandNothing
Beautiful hotel, close to union square and walking distance to the waterfront. Super comfortable, staff were welcoming and friendly.
Stayed in May 2024
Reviewed: May 27, 2024
Sara
United States of AmericaThe pillows were too soft but they quickly brought us more.
Very polite and friendly staff. It was our 15th wedding anniversary and the staff generously upgraded our room. The room was very spacious and clean with nice amenities. Great location, near everything (it is a few blocks from the tenderloin but we didn’t have any problems).
Stayed in May 2024
Reviewed: May 26, 2024
Peter
United States of AmericaNothing
People and facilities were great
Stayed in May 2024
Reviewed: May 22, 2024
Lranderson
AustraliaNo problems
Arranged early access as we had stayed two weeks prior
Stayed in May 2024
Reviewed: May 20, 2024
Cuevas
United States of AmericaThe extra charge for amenities
Location professionals and very clean
Stayed in May 2024
Reviewed: May 19, 2024
Itahi
MexicoThe bathroom wasn't completely clean
Great staff
Stayed in May 2024
Reviewed: May 18, 2024
Oliver
SingaporeLocation, staff, rooms, actually everything was really great!
Stayed in May 2024
Reviewed: May 16, 2024
Alison
United States of AmericaGreat service, lovely pool, relaxing vibe in lobby, comfortable room and bed. Great cappuccino!!
Stayed in May 2024
Reviewed: May 8, 2024
Aarush
IndiaAC was not adjustable much. I could not alter the room temperature to a a temperature number of my choice. All I saw were some modes I could set it to which was still fine.
Heated pool was nice and well maintained and the whole pool area has a nice vibe, location of hotel is nice (close to all nice stores), gym is nice, and staff is very very welcoming and cooperative, especially concierge and cloak room.
Stayed in April 2024
Reviewed: May 7, 2024
John
United States of AmericaPricey and including a 20% gratuity on an already expensive meal at a bar in an already expensive hotel seems out of line. Im already a good tipper and I’d like to be the one determining the value of the individual servers. I believe they will be better at their job if the want to make more money.
Location
Stayed in May 2024
Reviewed: May 1, 2024
Laura
NetherlandsNothing
The pool area, the super comfy beds, clean room
Stayed in April 2024
Reviewed: May 1, 2024
Erica
United States of AmericaOnly thing I can think of is the wait time for the steam room and heat sauna to heat up, I have to go in and turn them on then leave and return later.
The reception and other staff is always friendly. The facilities are well maintained and clean.
Stayed in April 2024
Reviewed: April 29, 2024
Donyell
United States of AmericaN/A
The housekeeping would clean your room everyday no matter the time . Also the gentleman. That works in the breakfast part took time out his schedule and had the kitchen stuff to give me my favorite cheese cake and he song me happy birthday
Stayed in April 2024
Reviewed: April 26, 2024
Miriam
CanadaFound that the in hotel restaurant An Zu was overpriced and disappointing.
Room was very clean and amenities were exceptional especially the fitness centre and pool. Also the lounge providing breakfast daily and wine and snacks in the evening was a special touch. Water bottles with filling station on each floor greatly appreciated. Staff are excellent. Very friendly and helpful.
Stayed in April 2024
Reviewed: April 23, 2024
Ken
AustraliaNothing
Very comfortable room - bed was especially comfortable.
Stayed in April 2024
Reviewed: April 22, 2024
Amy
United States of AmericaNothing not to LOVE!
Hotel Nikko was absolutely BEAUTIFUL and well-appointed.
Stayed in April 2024
Reviewed: April 11, 2024
Nicole
Hong KongGreat service from the staff, rooms were clean and a good size, we really enjoyed the pool.
Stayed in April 2024
Reviewed: April 10, 2024
Paul
United KingdomGreat location Great staff Great room
Stayed in April 2024
Reviewed: April 9, 2024
Antonio
SpainPrice definitely too high for a room with no breakfast.
Great option for a business trip. Big room, clean and quite. Also comfortable for working, with Wifi connection working properly. Very close to Moscone center and walking distance to nice locations in San Francisco.
Stayed in February 2024
Reviewed: April 3, 2024
Lisa
United States of AmericaThe showers are very small. I’m a petite person and I was uncomfortable during showering .
The room was perfect . My husband loved the bidet in the bathroom. Service was top notch. Everyone was so nice and made our trip very nice.
Stayed in March 2024
Reviewed: April 1, 2024
Tania
United KingdomThe hotel is in a very Central location. The rooms are equally as nice, if not nicer, than they are in the pictures. Bed is 10 out of 10 for comfort. Bathroom is lovely and clean although towels could be a little bit bigger. Heated toilet seat is an interesting experience. Would absolutely recommend this hotel to anyone coming to San Francisco
Stayed in March 2024
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