235 East Main Street, Norfolk, VA 23510, United States of America
#8 of 42 hotels in Norfolk
Guests' ChoiceBased on 603 hotel reviews
8.3Cleanliness
8.8
Comfort
8.8
Location
9.2
Facilities
8.5
Staff
8.8
Value for money
7.8
Free Wifi
8.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 13, 2024
Kevin
CanadaHampton Rods meeting rooms were way too cold. One room was 65 degrees. People left the meeting due to it being too cold. That's ridiculous and a waste of HVAC money.
Breakfast was always great and reasonably priced.
Stayed in May 2024
Reviewed: May 6, 2024
Zoe
United States of AmericaWe were coming by car and called about parking and were told that we could use the public lots nearby. But they were all full. We ended up paying for a private lot only to find they had valet parking. So we spent more than we would have to valet. As a "make it up to you" we were given access to the M club, but when I went for water Sunday we were checking out, there was none. I could have used tap but the ice machine on on floor was broken. For the kind of money I paid for one night, this seems like things that should be fixed,
The location was wonderful and the staff very kind once we were in the hotel. Lots of great places to eat nearby and close to Chrysler Hall which is where we were going. Everything in walking distance is something I like a lot.
Stayed in May 2024
Reviewed: May 6, 2024
Lakeitha
United States of AmericaValet parking process too hectic. Crowded lobby.
Rooms, cleanliness, professional staff
Stayed in May 2024
Reviewed: April 29, 2024
Melissa
United States of Americawaiting for the elevator
Toast, eggs, bacon floor 18 was the room
Stayed in April 2024
Reviewed: April 28, 2024
Kelly
United States of AmericaLong check in line
Location
Stayed in April 2024
Reviewed: April 22, 2024
Jasmine
United States of AmericaThe check in line was so long . I waited at least 45 minutes. Breakfast should be included for the prices .
Beautiful and clean .
Stayed in March 2024
Reviewed: April 7, 2024
Navid
United States of AmericaHonestly, with such a short stay, there was nothing to dislike.
Great location on the waterfront in downtown Norfolk. Clean, comfortable, modern room. Very friendly staff.
Stayed in March 2024
Reviewed: March 28, 2024
Melva
United States of AmericaConfusion with last name with 2 separate reservations Issue resolved
Friendly restaurant staff
Stayed in March 2024
Reviewed: March 23, 2024
Adriane
United States of Americabut the elevators need to be expanded or at least upgraded. Wait times were a little excessive.
Staff were friendly and helpful. Restaurant in the facility was great
Stayed in February 2024
Reviewed: February 12, 2024
Brittany
United States of AmericaParking
Spacious lobby accommodations lots of floors
Stayed in February 2024
Reviewed: January 29, 2024
John
United States of AmericaNot the greatest elevators.
Good location for our needs.
Stayed in January 2024
Reviewed: January 28, 2024
Syzdek
United States of AmericaWhen I originally called and asked if I was speaking to Marriott, the agent told me yes. I did not expect to be billed a additional $40. When I made reservation which I booked in my and name, I asked about my husband's military discount. The agent told me I mention at front desk to get the Veteran's Discount. Because I booked under my name through you, they could not change it to his name; so we lost a military 10% discount, too. Not happy with you.
Room was beautiful and clean, modern. Location was perfect and we left prior to breakfast.
Stayed in January 2024
Reviewed: January 3, 2024
Allaysia
United States of AmericaThe room was very nice and clean. Caroline at the front desk was amazing and accommodated all my needs with no issues. The area was very safe and walking distance to many shops, restaurants and businesses.
Stayed in January 2024
Reviewed: December 30, 2023
Somayeh
United States of AmericaThe pool was not usable for me as there was no changing room and shower.
My room was in corner with a great view and spotless clean...the bed was comfy too.
Stayed in December 2023
Reviewed: December 30, 2023
Clifford
United States of AmericaBed was too soft, sink got clogged, shower was too little water coming out of nozzle
location, staff, cookies
Stayed in December 2023
Reviewed: December 30, 2023
White
United States of AmericaStaff smell like weed when cleaning the room the smell what still in room when we came back today
Location was good didn't has breakfast yet
Stayed in December 2023
Reviewed: December 18, 2023
Rosa
United States of AmericaParking was unexpected since I had to park in a parking deck behind the hotel, and it was at least $13/day or park on the street. The parking deck is not a part of the hotel, so there isn't a direct entryway to the hotel from the parking deck. This is a touristic area so don't expect to have a local pharmacy like Walgreens or CVS close by nor a grocery store. They are within a 10 or less min drive.
The ease of check-in was a plus. The location was convenient for restaurants, events, and the ferries. This area seemed safe and with things to do for the family.
Stayed in December 2023
Reviewed: December 15, 2023
Husain
KuwaitThe hotel is nice, and the staff are really professional, I like it.
Stayed in December 2023
Reviewed: December 3, 2023
Anders
DenmarkStill waiting for my bill.
Stayed in December 2023
Reviewed: November 21, 2023
Celso
Spain- Price of the car service - I would recommend that the hotel provides more working clothing to the dining hall staff as they wore clothing that seemed old and worn out.
- Kindness of the personnel. - Breakfast variety.
Stayed in November 2023
Reviewed: November 20, 2023
Futch
United States of AmericaThe property had several events going on the the wait time for elevator exceeded upward of 10 minutes
It was close to our event, staff was great especially at front desk and in M Club
Stayed in November 2023
Reviewed: October 26, 2023
Tazzie
United States of AmericaCleanliness
Location
Stayed in October 2023
Reviewed: October 26, 2023
Samantha
United States of Americathe elevators! only 2 were working and trying to get to the lobby at checkout took forever. we ended hauling everything down the stairs after waiting 10 mins and never getting an elevator.
the staff, the room.
Stayed in October 2023
Reviewed: October 19, 2023
Wayne
United States of AmericaThe daily room cost was too expensive!!
Overall my stay was pleasant.
Stayed in September 2023
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