Check in via video call was shocking and a bit confusing. The system was disconnected and the person on the screen had me try to reconnect it. We had slight difficulty finding our room, I wish we had been directed towards it however I understand because of the front desk being remote they don’t know the property. The jacuzzi was also much smaller than expected and our fireplace was broken in our room (however it’s possible they tried to avoid us having the broken fireplace as they didn’t want to give us the second floor right off the bat even though we booked it)

Really good value, spacious and comfortable. We would definitely stay here again despite the few hang ups. Great location and facilities.

Stayed in May 2024

Bear sightings but that’s out of the property’s control. Just a little scary lol

Everything from the location, room, appliances and view

Stayed in May 2024

Check-in process via webcam was a little strange

Studio was large and well located 5 minutes from Diamond Peak ski park

Stayed in March 2024

There wasn’t a table and chairs only a bar-style high table and stools. There wasn’t any place to sit in a normal chair. Pillows were terrible. Bed was just so so

Great location in Incline Village.

Stayed in August 2023

We found out at checkout that the way the remote people know you are at the desk is that you pick up the phone. But there is no signage telling you this. In addition to appropriate signage, the info should be in the booking confirmation. The remote woman told us there used to be a sign. Oh dear, someone must have taken it, she said. But the info should not rely on something that can get stolen or lost. People should be informed ahead of time. Also, we checked out early as the guy below us was smoking on the patio. It stunk up our deck so we couldn't sit outside, plus we had to close the slider as you could smell the cigarettes in the condo. No smoking should apply both inside and outside.

Check in was fine. We had to stand there awhile before someone showed up on the screen.

Stayed in August 2023

It would be great if there were a couple of comfortable chairs to sit and relax in. The tall stools at the table aren’t really very comfortable. Maybe a low table with comfortable chairs instead? Also, unfortunately, the people staying below us were smokers so our early morning coffee ritual was ruined the second morning by cigarette smoke and marijuana smoke. Where we respect their right, it isn’t s smell we tolerate well. So we checked out early. It would be great if there was a no smoking on the decks/patios policy.

Close to the places we were spending time. Nestled in the trees. Loved the deck. Coffee out there in the morning was great!

Stayed in August 2023

Code provided did not work. Patio door auto locks and we were all locked out and agency had to come let us back in. Code didn’t work for them either. Dead flowers in primary bedroom lead me to believe house was not cleaned prior to our arrival. Parking is not close to unit and garage (also a short walk away) is very small - would not fit Toyota Highlander. No place to hang anything in primary bedroom. No air conditioning. Price was too high to have this many challenges.

Location was very convenient for our planned activities. The grounds were beautiful and quiet.

Stayed in July 2023

The first interaction at check-in was less than friendly, and there was a lot of road construction going on. Created difficulty in getting around. Most eateries nearby were closed a lot.

The place was super nice and a great deal. Ni e and close to supermarket.

Stayed in June 2023

No AC

Balcony

Stayed in July 2023

No air-conditioned

Clean and comfortable

Stayed in July 2023

heather not working

clean n quiet

Stayed in April 2023

check out time 9am

no breakfast

Stayed in April 2023

Just a few minor things: there was almost no counter space in the bathroom. This is not a deal breaker at all, but would've been nice to have some more counter space. The pillows weren't too comfortable. They weren't terrible, but not that great, they could be updated.

Very nice lodge - nice room, kitchen, living room area with fireplace. Not over the top fancy, but overall very comfortable.

Stayed in April 2023

The light/fan over the eating area did not operate.

Good location. The staff quickly assigned us to another room when it was discovered our room needed a repair. The kitchen was very adequate.

Stayed in April 2023

The shower caulk needs to be redone- just looks dirty.

The unit had plenty of space, a fireplace, large jetted tub and a full kitchen. North Lake Tahoe and Villas was very accommodating when we had to postpone our last trip due to severe weather.

Stayed in February 2023

the heater was loud at times

clean and great location

Stayed in February 2023

The dining table is too small. The living or dining area has decent space but the table is a bit small if you want to have a feast and enjoy variety of food

Nice and quiet place. Good location. Good space. Comfortable stay. Nice view. House is close to parking.

Stayed in December 2022

most everything except for one minor item, the wifi and tv volume. TV volume for regular television required to be at the highest level but still was not loud enough to hear. Using wifi (hulu, netflix, etc) volume was fine so its not the tv speakers. Wifi requires a password each day to get connected. This may be specific to this room only?

most everything was great. nice room overall. unfortunately most of the lake access was private and we couldn't visit the water nearby. If that was possible the overall stay would have been excellent.

Stayed in August 2022

Great location in Incline Village and convenient to the Hyatt for attending a wedding (and a much better value!).

Stayed in August 2022

Front virtual desk may need signage when not avail. Overall virtual customer service works and convenient.

Prime location. Rooms are spacious and clean.

Stayed in July 2022

Our arrival did not go well as we arrived early and discovered the Reception was virtually manned which was not ideal - speaking to someone on a screen lacks warmth and understanding. After a 2 hour wait, we returned when advised,having done a grocery shop. The new Receptionist refused to allow me to put any of my frozen and chilled food in a fridge, whilst cleaning of our property was completed. She lacked any empathy and was poor at her job. It was difficult to access the beach in Incline Village as all the provate properties and hotels dominate the coastline. State beaches are about 4 miles away.

The property for 4 people was actually two separate one bedroom apartments which were beautifully furnished and very comfortable. The cleaners were delightful and very kind. There was also a communal hot tub. The properties are in a residential area, so about a mile's walk from the supermarket and the coastline. It was a quiet area.

Stayed in July 2022

it was a little dusty. plus the cleaning lady call really early at 8 am.

great price and utilities

Stayed in July 2022

may be little bigger beds :).

convenient location and good amenities

Stayed in July 2022

bathroom was very small, kitchen was dated.

very clean, close to the activities we like, plenty of parking.

Stayed in June 2022