Zero Duval, Downtown Key West, Key West, FL 33040, United States of America
#24 of 51 hotels in Key West
Guests' ChoiceBased on 122 hotel reviews
8.4Cleanliness
9.0
Comfort
8.9
Location
9.7
Facilities
8.5
Staff
8.9
Value for money
7.2
Free WiFi
8.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 27, 2024
Brenda
United States of AmericaLess expensive
Location and very clean
Stayed in April 2024
Reviewed: March 26, 2024
April
United States of AmericaCost
Food and resort
Stayed in March 2024
Reviewed: February 12, 2024
Ross
United States of AmericaNo
Room service location as far as walking distance to everything
Stayed in February 2024
Reviewed: September 11, 2023
Emil
SwedenApril at the poolbar. Super service, superfriendly
Stayed in September 2023
Reviewed: June 19, 2023
Sage
United States of Americathey put us in a cheaper room with only a partial ocean view.... but insist if was the right room. also the valet car system makes you wait way to long...... have been waiting for 20 minutes
location, clean rooms, great pool
Stayed in June 2023
Reviewed: June 12, 2023
Robert
United States of AmericaOverall attention to client
Stayed in June 2023
Reviewed: April 23, 2023
Tolomeo
United States of AmericaThey didn't clean our room for several hours later than promised.
Room location
Stayed in April 2023
Reviewed: December 10, 2022
Diego
BrazilOur room was not ready when we arrived - around 2pm - although hotel seemed not full. Our sheets were wet. Had to ask for a change. Valet takes a while to bring the car to the front. Best is to call in advance.
Nice waterfront resort hotel. Unfortunately no access to the sea from the hotel. Pool is a bit smaller than it looks on the pictures, but it does have nice views of the ocean. Walking distance to the many restaurants in the area. Room is very comfortable - ours had ocean view.
Stayed in November 2022
Reviewed: September 27, 2022
Chrisgopher
United States of AmericaI wished I had planned better regarding the renovations.
Location was fantastic and the room was very comfortable.
Stayed in September 2022
Reviewed: August 27, 2022
Izi
IsraelLocal hotel staff could not support at 18:00 with information for where to rent speed boat early in the moning bacause we had short time in Key west. They said i had to wait until day after 10:30 for the concierrge which was too late for us For us it was critical and they didnt do the extra effort to provide us with an answer
view, room, location, atmosphere
Stayed in August 2022
Reviewed: August 26, 2022
Stephanie
United KingdomWe hadn’t realised the pool was closed for refurbishment when we booked
Location was fantastic Staff were very friendly and helpful
Stayed in August 2022
Reviewed: June 21, 2022
Matt
United States of Americabreakfast was not good, small portion, high prices, not great quality of food, would not do this again
not much except it was delivered but the bus boy actually entered our room on his own without us opening the door, major privacy violation
Stayed in June 2022
Reviewed: June 8, 2022
Teresa
United States of AmericaIt is expensive. The jacuzzi tub could have used an upgrade, as it showed use (knobs, etc) parking is $35 per day, seems high
Location and view are great. The rooms are pretty, beds comfy. Bathroom is large. Did I mention the view?! I like the old Key West style, this is not a modern decor
Stayed in June 2022
Reviewed: April 13, 2022
Caitlin
United States of AmericaI don’t have one complaint.
That location was phenomenal and the staff so welcoming and efficient.
Stayed in April 2022
Reviewed: February 27, 2022
Jeffrey
United States of AmericaThe facilities were clean but old, and somewhat worn.
location and people
Stayed in February 2022
Reviewed: December 16, 2021
Marla
United States of Americasome work being done on the property and can be noisy at times
great vibe from all the hotel employees ! they work hard to please you !! great job and very friendly
Stayed in December 2021
Reviewed: October 25, 2021
Jj
United States of AmericaIt would have been nice to have beach access and perhaps priority seating/service for guests on sunset pier.
location was the best, walking distance to all downtown places and great ocean views
Stayed in October 2021
Reviewed: September 13, 2021
Peiwen
United States of AmericaIt has aunts
Close to square and and cvs is right cross the street.
Stayed in September 2021
Reviewed: July 15, 2021
Leanne
United States of AmericaYou can hear everything happening in the halls all night long. And pillows were not super comfortable so we did not sleep great.
Cute little boutique hotel! Loved the pool and the great pool bar. The staff was fantastic. We enjoyed our balcony for breakfast with a beautiful view.
Stayed in June 2021
Reviewed: June 27, 2021
Lori
United States of AmericaOverpriced, alsowaited till almost 5 pm to check in after asking for early check in. Staff said “oh we forgot to text you”, pool was small and decking was old needed update.
Location
Stayed in May 2021
Reviewed: March 11, 2024
Stephen
United KingdomNothing
Excellent
Stayed in March 2024
Reviewed: February 29, 2024
Deena
United States of AmericaLocation, staff and amenities were wonderful!
Stayed in February 2024
Reviewed: February 6, 2024
Kendall
United States of AmericaWindow in bathroom shower to bed area. A little weird, but the blinds do not allow someone to see through the window.
Staff is excellent, very helpful and friendly. Rooms cleaned daily, and teardown service was excellent. Valet were prompt and courteous.
Stayed in February 2024
Reviewed: November 8, 2023
Niklaus
SwitzerlandValet Parking a Desaster. We was ready to go, luggage at loading point, asked for the car one hour earlier and we was waiting another hour…
Location
Stayed in November 2023
Guangzhou, China
Arezzo, Italy
Vinci, Serbia
San Casciano in Val di Pesa, Italy
Melbourne, Australia
Turin, Italy
Manama, Bahrain
Crikvenica, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content