5321 John Ben Shepperd Parkway, Odessa, TX 79762, United States of America
#14 of 44 hotels in Odessa
Guests' ChoiceBased on 53 hotel reviews
8.3Cleanliness
8.6
Comfort
8.8
Location
8.9
Facilities
8.6
Staff
8.7
Value for money
8.3
Free Wifi
10.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: January 25, 2024
Paula
United States of AmericaThe pancake maker was not working and no waffle maker.
The staff was very friendly and accommodating. They gave me great restaurant options in the area. I was able to check in early. We will definitely stay here again.
Stayed in January 2024
Reviewed: March 22, 2023
Kayla
United States of AmericaBreakfast was free but both nights I stayed the ovens were broken :(
great and friendly staff
Stayed in January 2023
Reviewed: February 11, 2023
Pamela
United States of AmericaWent for breakfast at 8:45 and no food left all contains empty and dirty.
Size of rooms
Stayed in February 2023
Reviewed: December 5, 2022
Patty
United States of AmericaI was charged an extra 128.00 and no one will tell me why
Stayed in December 2022
Reviewed: October 9, 2022
Lanikia
United States of AmericaStaff was hard to find alot when needed. The location is very far from highway.
I love the coziness of the room. The clean rooms where a plus.
Stayed in October 2022
Reviewed: October 4, 2022
Paul
United States of AmericaWas not able to try the breakfast as it ran out and a lot of people did not get the free breakfast.
Hotel was nice and updated
Stayed in September 2022
Reviewed: May 31, 2022
Carol
United States of AmericaBreakfast bar not good. Food was cold, pancake machine did not work, had to ask coffee and hot water.
Nice Front Desk Customer service
Stayed in May 2022
Reviewed: December 13, 2021
Robin
United States of Americawe were put at the very end of the hall and it wasn’t very busy. Overall no complaints
it was clean and close to the nursing home we visited to see my dad. It was quite. Food choice for breakfast was decent. Pancake machine was broken. Bed and pillows were very comfortable.
Stayed in December 2021
Reviewed: July 3, 2021
Collins
United States of AmericaThe room temperature was not cool enough. They did not have any eggs or juice for breakfast
I like the location and I like the clean facility
Stayed in July 2021
Reviewed: May 12, 2024
Roxanne
United States of AmericaClean up, have guest away from pool at 11 pm instead of 2 am
Stayed in April 2024
Reviewed: April 4, 2024
Jodi
United States of AmericaN/A
Priceline
Stayed in March 2024
Reviewed: October 26, 2023
Christopher
United States of AmericaThere was an absolutely anything that I did not like about the place I was completely fully happy and satisfied with the whole stay
I enjoyed this day all the way around everything was spectacular the room the service the breakfast the pool the front desk the room service everything was just wonderfully spectacular
Stayed in September 2023
Reviewed: June 3, 2023
Lorenzo
United States of Americathere was no hot water, and breakfast was close before 10 AM 
Stayed in June 2023
Reviewed: May 23, 2023
Lexce
United States of AmericaThe 2 queen bedroom had a lot more walking space than I was expecting which was nice and gave 4 people the space we needed to not get in each other's way. Breakfast was good, pretty good options they even had bacon one day. The pool was clean and well maintained, the pool towel cabinet was helpful.
Stayed in May 2023
Reviewed: May 19, 2023
Marina
United States of AmericaFront desk were friendly and everything was clean.
Stayed in May 2023
Reviewed: December 12, 2022
Ida
United States of AmericaNothing
Clean and on the edge of town, but close enough for to go orders.
Stayed in November 2022
Reviewed: November 30, 2022
Denise
United States of Americacloset door came off in my husband’s hand and the mirror nearly bashed him in the head. We needed at least 2 sets of towels. housekeeping was off for the holidays. I love that but maybe 1 other person to delivery needed things for guest.
very clean, convenient location
Stayed in November 2022
Reviewed: November 15, 2022
Tammy
United States of AmericaThe breakfast was good but cinnamon rolls was not as good as usual was somewhat cold
Stayed in November 2022
Reviewed: June 29, 2022
Jessie
United States of AmericaAll was good
Stayed in June 2022
Reviewed: June 26, 2022
Michael
United States of AmericaWe had an amazing stay, the room was clean, comfortable beds, swimming pool area was clean, front desk lady was so friendly and make sure to answer all of our questions.
Stayed in June 2022
Reviewed: May 11, 2022
Gina
United States of AmericaThe girl who checked us in said she’s not from there so she could answer no questions and had no interest in doing so. I arranged at that point for a later check out at 12:30 which she put into the computer. This morning we had a call from the front desk that we had to be out by 1215 and we were out at noon anyway. She said she did not even see the notation. When we checked out I tried to find somebody at the front desk and it was empty so I went behind and had to yell about five or six times hello hello finally two ladies emerged and one very rudely asked me what I was doing back there so I told her I tried to get someone for the front desk. I also told her what a beautiful property but that they needed somebody to manage this place properly. Just a blank look at that comment.
The breakfast was very poor and at 8:30 they ran out of coffee there were a couple of egg things left only a few sweet bread items were left which we did not eat and it t took a long time to get more coffee and the management is so lacking there and it’s a beautiful facility so it’s a shame.
Stayed in May 2022
Reviewed: December 2, 2021
Jonathan
United States of AmericaStaff is rude and stayed for 3 days and did not clean or put towels
Stayed in November 2021
Reviewed: October 15, 2021
Lisa
United States of AmericaFound bedbugs. Manager only offered a 10 per room discount.
Location
Stayed in September 2021
Reviewed: August 21, 2021
Jody
United States of AmericaEverything
Stayed in August 2021
Showing 1 - 25
Naxos Chora, Greece
Ipatinga, Brazil
Nümbrecht, Germany
Oradour-sur-Vayres, France
Rovinj, Croatia
Chau Doc, Vietnam
Bang Tao Beach, Thailand
Agios Nikolaos, Greece
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content