The pool was horrible and disappointing; it had so much chloride that it hurt your eyes to enter the room. My kids could only stay for 30 minutes before they started to cough, and their eyes were bright red. One of the main reasons I chose this hotel was the indoor pool; it was very disappointing to the sons.

The room was spacious and peaceful. The bed was extremely comfortable, and the blackout curtains created a perfect sleeping environment.

Stayed in May 2024

Location excellent. Front staff outstanding Two Joe's...great !!

Stayed in May 2024

Room lighting was poor, very few toiletries provided, internet kept disconnecting!

Room size was great, very comfy bed. Location good, close to Liberty Bell and Independence Hall.

Stayed in May 2024

Price

Clean, customer service, and valet parking

Stayed in May 2024

Pool

Great location, relaxed atmosphere

Stayed in April 2024

Staff were friendly - service sometime slow at busy times. WIFI should be free.

Large room with scenic view - fabulous location close to historical sites.

Stayed in April 2024

The food in the restaurants (multiple restaurants served the hotel) was not fresh. The walls were thin. The furniture was old.

The staff was phenomenal! Its location. The cleanliness of the facility. Superior!

Stayed in April 2024

When we asked for an extra blanket or duvet for the bed, room service did not react. There were no drawers, insufficient shelves and closet space forcing us to live out of our suitcases.

Breakfast in itself was fine but the delivery was consistently and excruciatingly slow, which stole valuable touring time.

Stayed in April 2024

The food! While the menu looked interesting, the food we ordered was not good.

The room was very spacious and had just the view we were looking for. We were allowed early check-in and really appreciated the late check out time of noon. Clean and comfortable. Room included a mini fridge which we took advantage of. Appreciated the friendly and prompt room service but wouldn’t eat there again. Dinner was not enjoyable and breakfast wasn’t good either. How can you mess up poached eggs? We will definitely return but we’ll arrange for food outside the hotel.

Stayed in March 2024

Dining staff was very nice which is half the battle but very forgetful and seemed to lack training. It was a little annoying when they would forget the same things 3 days in a row. like a spoon, toast, butter, meat on the side and when you reminded them they forgot again.

Breakfast was great.

Stayed in February 2024

The pool was very small and not kept up well. Some elements of the room could use some updating/fixing.

The location was impeccable! The staff were so so friendly and welcoming. The bed was very comfortable and our view of the historic area was great. The gym was great.

Stayed in February 2024

Only one dining choice

Location, staff, room size, comfortable beds. Cleanliness

Stayed in December 2023

Great location. many good restaurants in the neighborhood. Very historic location.

Stayed in October 2023

dark rooms expensive noisy

location

Stayed in October 2023

I did not like the white supervisor who, when she was asked by the front desk agent about being able to look up my Marriott Bonvoy membership using my email address... She lied and said no, it couldn't be used. And, then, this supervisor walked away. I knew she was lying because the African American supervisor had already stated that they could look it up. So, when the African American supervisor came back to the desk, she was able to shoe the front desk agent how to look up my account using my email address with NO problem. I booked a room with a view, and I thought that view would be more of the park. I got more of a full view of the marble looking bank and less greenery and brick buildings that are in the historic area. However, I was able to see some of the city landacape and what appeared to be a bridge in the distance, so that was lovely. The bed was not too comfy. It was hard. The desk chair in my room had seen better days. It needs to be retired to the furniture park in the sky.

I loved the 2 hospitable African American ladies who helped to check me in. One lady was a supervisor, and it appeared the other lady was new to the front desk and in training mode. It's not a problem, just something I noticed. They were both friendly and pleasant. They helped to make sure I was able to utilize my Marriort Bonvoy membership for free WiFi access and bottled waters. They looked up my account using my email address, which was helpful. The hotel lobby area was nice and colorful. I liked the historic touches and decorations throughout the hotel and in my room. My booking included American breakfast, which was really good, and the server was nice. The location is everything. I was only a few feet away from the historic sights I came to see. I used public transportation during my stay, and this hotel is close to it. There's complimentary ice cold, infused water by the elevators, which was quite refreshing because it was hot in Philly!

Stayed in September 2023

The Wi-Fi was poor for such a large hotel.

Very polite & helpful staff. Large & comfortable rooms. We enjoyed a breakfast outside on the terrace. Iced cold water available to guests in the lobby. Nice bar.

Stayed in September 2023

This review is hidden because it doesn't meet our guidelines.

The pool was too cold and needs updating. Having to change rooms due to an air conditioning issue was a pain, but I was moved from 6th floor to 9th floor so I profited from a better view and they compted me a drink at the bar so that was nice compensation for the hassle of moving.

Excellent location close to the main attractions and great night life. Superb gym. Good food and drink at the bar. All staff super friendly and helpful. The aircon in my room was not working and they sent the engineer to help. After troubleshooting and not able to resolve the issue they moved me up to a new room.

Stayed in August 2023

Windows were dirty / had a park view- windows dirty from outside.

Location & Cleanliness

Stayed in July 2023

Breakfast was not good, particular for foreign people. not eugh food wa provided

location was very good

Stayed in June 2023

Great - good and plenty! Great selection

Stayed in June 2023

No continental breakfast

Location, comfort, aesthetic

Stayed in June 2023

concierge was hidden

location, decor

Stayed in April 2023

bar / breakfast area was not as clean as expected in a 4-star hotel

perfect location for old town visit

Stayed in April 2023