My wife went to the breakfast restaurant on Mother’s Day and was completely ignored for almost 20 minutes. When she finally was asked if she wanted something she ordered coffee and then she still waited for second server to bring it. My wife said she couldn’t believe how humiliating it was to be treated like that. It’s really unacceptable considering how much we spent to stay there.

The room was great and the front desk and valet service was exceptional

Stayed in May 2024

Nothing to complain about.

Everything was perfect.

Stayed in May 2024

not enough staff in the Breakfast restaurant, left and went to Expresso Bar--

Stayed in May 2024

all good!

Great amenities. It was a rainy weekend in Boston, so I mostly stayed at the hotel and was pleased to find everything I needed and more! Comfortable bed, easy upgrade, great staff.

Stayed in May 2024

Dear Omni Boston Hotel at the Seaport, I wanted to express my heartfelt gratitude for the amazing experience we had during our stay for our 3rd anniversary. The high-floor room with the stunning window view was truly breathtaking. The complimentary chocolates were such a thoughtful gesture and made our day extra special. Your hotel's fabulous lobby and the exceptional staff, especially the kind person who checked us in and the helpful bellman , truly made our stay memorable. And let's not forget, the bed was incredibly comfy too! Thank you for exceeding our expectations and making our anniversary celebration so wonderful!"

Stayed in May 2024

Bit off the beaten track for tourist spots of Boston.

Very stylish hotel in heart of the Convention district

Stayed in April 2024

The only improvement I can think of is that the blinds didn’t cover the window completely. Might be an idea to add curtains.

Nice large bed! And breakfast was also great!

Stayed in April 2024

Full service hotel adjacent to the convention center in the Southport area was convenient to go anywhere. Room was well maintained and fresh. Every where we went was spotless with soaking size tub Excellent restaurant facilities and bars. Valet car park is efficient

Stayed in May 2024

The room was smaller than I expected, and storage space was sparse.

The hotel is stylish and cool.

Stayed in May 2024

Your staff were very helpful . And as a hospitality Graduate from a local college it was great to see them in action . I wish you and your group many more years of success.

Stayed in May 2024

The spa and restaurants far exceed our expectations. Would happily return!

Stayed in April 2024

Bed wasn’t firm enough.

Modern, clean, artistic.

Stayed in April 2024

Valet communication was poor Made me wait 30 min for car, missed my appointment. The manager made it right and comped the valet. Would be 10 out if 10 if not for that.

Stayed in April 2024

That the pool was closed. Wish I knew about it when I booked.

I loved the resturaants within the hotel.

Stayed in April 2024

Just having a problem with the room door and not being able to get in, security walked us to our room and let us in.

I was happy to spend my birthday at this hotel. The is not my first time here. I enjoyed it the first time that I had to come back. The only thing I can say, Is that I did have a problem with trying to get into my room. So I had to go to first desk and was every help full because of the trouble that we had with our room door. They moved to used to a different room and loved it The staff was very nice when we moved. Wish I got her name but she was best at the front desk.

Stayed in April 2024

I would have liked to have had a desk to work from my laptop with but I was able to make due by going downstairs to the public area there there were MANY seating options to accommodate a laptop setup. Quite enjoyable

The room was small yet one of the best laid out in terms of use of space. LOVED IT. The fitness area felt like a REAL gym which is rare at a hotel!

Stayed in April 2024

Excellent location

Stayed in April 2024

Too far from the main Boston area Rooms were small for a hotel that away from downtown When we were there, their system went down, so checkin took 3 hours and rooms were not clean I would not book this hotel again

Lobby art

Stayed in March 2024

We were able to check in a little early!

Stayed in April 2024

There should of been a disclaimer... we didn't expect the bathroom to be "part" of the room. Worked fine because i was with my boyfriend but if i was with a friend would of been a bit awkward coming out of the shower.....

Location was fabulous. So clean.

Stayed in April 2024

Location is quite far from everything

The room!

Stayed in March 2024

The breakfast location downstairs is very suitable for a business meeting.

Location across the conference center. Parking garage connected to the hotel complex. Sea port area is wonderful, many places around to visit.

Stayed in March 2024

The staff was very friendly and accommodating

Stayed in March 2024

Room smelled a little musty initially On pack of Q-tips used and open Charged for valet for car (I didn’t have a car!) but came to light I was checked out as the wrong room! They hadn’t marked my left bags so it took about 20 minutes to find them Given it was the marathon weekend I would expect the hotel to have options open for food and coffee earlier than their usual time (as every other hotel I’ve stayed in for marathons does).

Ease of check in, bar staff were absolutely lovely, good location. Large clean rooms

Stayed in April 2024