Forgetful cleaning staff

Restaurant, location, bed is Devine

Stayed in April 2024

TV was kind of small. Some wall outlets need to be upgraded - plug dropped out when charging phone. Bar experience was not enjoyable.

Great location. Large room. Attentive staff.

Stayed in April 2024

Staff was amazing location was amazing

Stayed in April 2024

Súper confortable stay! We will return for sure! Behind the hotel there are so much places to eat, the little trees area is a must see, looks like a fairy tale.

Stayed in April 2024

Said all I needed above.

8th Floor, View was good. Beds were very nice. Bathroom shower and area's around baseboards and shower area needs cleaned with mold and mildew cleaners....it is a real shame when you spend 70.00 for breakfast and have to deal with mold prior to that! The carpets in the rooms needed cleaning as well. The price for the food, even though we really have no big complaints on the food, especially breakfast, bar food was OK, but meals in bar could have had better choices for the money spent. The glasses in our room were not replaced once. We used the same glasses for 3 days. I tried to find a maid in the halls, found carts, but no maids....only once did we see one and ask for washcloths only that day. Forgot about glasses until later in the day. Didn't use them much, but it would have been nice. Hate to run downstairs just for glasses, we rinsed them out and used the same ones three days.

Stayed in April 2024

We encountered a credit card snag upon checkin when my Capital One Mastercard could not be authorized. Fortunately I had a business Visa but even then there seemed to be confusion as to whether it had been authorized. The guest agent said the couple prior to us had the same issue. When checking out I tried using the Mastercard again but it could not be authorized. I had to use the ATM in the lobby to withdraw cash from my Mastercard in increments of $200 each time which was slightly embarrassing. Capital One said there should have been no issue since the hotel accepted Mastercard and it was likely their payment processor / machine. There should have been some follow up on the part of the hotel if mine was not the first instance.

The room was spotless and the bed was very comfortable. Soundproofing was excellent and we appreciated that there was a window to open. The hotel is in a wonderful location and we found enough to do on foot in addition to attending a concert at the Walt Disney Concert Hall just down the street. All of the staff we encountered were very professional and there seemed to be a great camaraderie amongst them.

Stayed in April 2024

Transportation, no breakfast included

Stayed in April 2024

The location was great and the staff was extremely helpful and attentive. The first night I checked in the receptionist was kind and gave me ideas for spots to visit. The bar in the hotel was very nice as well as the cafe for brunch.

Stayed in April 2024

Wonderfully comfortable and spacious room, in a superb location.

Stayed in March 2024

Only valet parking, no parking lot

Cleanliness, friendly staff, centric, nice

Stayed in March 2024

Staff very helpful

Stayed in February 2024

The parking and that I was not informed that there was not a parking option other than valet that you have to pay for in addition to the hotel stay.

Staff was great and helpful. Property was clean

Stayed in March 2024

Hotel Gym could use an upgrade House keeping could do a better job when cleaning the room

Location was nice and close to a number of train stations Room was large and well equipped Bed was big and comfortable

Stayed in March 2024

I loved the property

Guest services were always provided from all the employees, it was very spacious with different beautiful areas throughout hotel

Stayed in March 2024

We are 2 and only 1 bathrobe!!

The bed was amazing!!

Stayed in March 2024

Overall, a good experience. Nothing particularly problematic

Great position near some excellent art galleries and within walking distance for interesting areas in DTLA. Our room was comfortable. Drinks in the hotel restaurant/bar were good and fun (welcome drink via loyalty program). Very accommodating providing a kettle when requested. Complimentary water was much appreciated

Stayed in March 2024

Location

Stayed in March 2024

Prices in the hotel are expensive. We ate fantastic meal in Grand Central Market (Thai)

Location good. Opposite cultural attractions and convenient for Hollywood & Observatory. Grand Central Market nearby,

Stayed in February 2024

Not much. Missing some amenities that I would like to see. Ice bucket, ice machine, better food options late night.

Room was clean and comfortable. Staff was friendly and the service was impeccable. I've stayed here in the past and I will stay here again.

Stayed in March 2024

Good window view. Corner room so less noise from elevators and people in hallways. House keeping attentive to room needs

Stayed in February 2024

The location wasn’t really central spent a lot of money on Ubers

It was beautiful, comfortable and accommodating.

Stayed in February 2024

Nothing

I liked the warm greetings and kindness of everyone, from the security guard, concierge attendant up to the front desk officers. The hotel is also surrounded with convenient store, restaurants and Starbucks. It’s also a stone’s throwaway from food trucks.

Stayed in January 2024

Charges for valet parking is too expensive for us, because we staying for four nights. so we must park our rental car at the public parking

Cleanliness, comfortable bed, spacious, and they upgraded our room for free and also Jorge was so nice and give us early check in. Thank you so much!

Stayed in February 2024

Staff were very helpful and welcoming.

Stayed in February 2024