1 West Exchange Street, Providence, RI 02903, United States of America
#7 of 15 hotels in Providence
Guests' ChoiceBased on 1759 hotel reviews
8.3Cleanliness
8.8
Comfort
8.9
Location
9.2
Facilities
8.4
Staff
8.9
Value for money
8.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 25, 2024
Amanda
United States of AmericaWasn’t as clean as I would have preferred. Dust in bathroom and on head board. Hair on sheets. Hole in chair.
Proximity to convention center and mall
Stayed in April 2024
Reviewed: April 23, 2024
David
United States of AmericaBilling was hell.
Billing was hell.
Stayed in March 2024
Reviewed: April 23, 2024
Marilyn
United States of AmericaIt looks like it needs a serious refresh. Elevator is banged up. Carpets look old.
Room was adequate with nice linens and soaps
Stayed in April 2024
Reviewed: April 21, 2024
Ron
United States of AmericaFront desk DID NOT inform us at check-in that we must request housekeeping if we wanted daily service. All cleaning staff were friendly and after first day we got the cleaning taken care of.
Stayed in east tower. Corner Room 1565. Updated bathroom, but furniture definitely needs replacing. Room was quiet. Very convenient access to Convention Center and Providrnce Mall with skybridge. Room was clean with no odors, even in this older wing of Hotel. Try Saladworks and coffee shop across the street. Valet parking at $38 was expensive, but no problem getting car within 5-10 minutes.
Stayed in April 2024
Reviewed: April 19, 2024
Lamia
LebanonThe room was very good. the location was very easy for me. loved the fact that there is a direct path between the hotel and the convention center
Stayed in April 2024
Reviewed: April 10, 2024
Milou
United States of American/a
It great service from moment of arrival
Stayed in April 2024
Reviewed: March 28, 2024
Christine
United States of AmericaVery xpensive, plus they charge extra to use wifi
Location, efficiency, dining in hotel
Stayed in March 2024
Reviewed: March 25, 2024
Erin
United States of AmericaThe cost was outrageous for the room, it was put up due to a construction show and the accepted students weekend at Johnson Wales university
Location to JWU.
Stayed in March 2024
Reviewed: March 17, 2024
Tabitha
United States of AmericaNo continental breakfast offered.
Bed was really comfy and there is a walkway attached to Providence place.
Stayed in March 2024
Reviewed: March 12, 2024
Jaime
United States of AmericaPool was closed
Attached to mall and convention center
Stayed in March 2024
Reviewed: March 8, 2024
Taylor
United States of AmericaIf the convention center is in use, be prepared to Walk and be amongst crowds of convention goes that on weekends were cheerleaders/volleyball teams for meets being held in the center. Jams up a lot of the hallways that are wide open on Friday… not really the property’s fault but some guests might take serious issue with the crowds. The rooms are in need of an update honestly.
Property is a great location to access the Providence Place mall and AMP sports center. (The old Dunk.). Convention center and parking garage are also attached. You have easy access to the sky bridge walkway for having fun in a few different locations without having to go outside. Flemings steakhouse on property for food, and the coffee shop is finally back open post Covid. Their “Stance” brand of coffee is terrible so don’t expect much but the food is fine.
Stayed in February 2024
Reviewed: February 29, 2024
Richard
United States of AmericaHad to pay for WIFI. Who does that now??
Modern and clean
Stayed in February 2024
Reviewed: February 26, 2024
Ivar
United States of AmericaBreakfast options included with the room would be great.
location is excellent for access to the pavilion and the mall. Ten minutes from the end of a concert to being in our room.
Stayed in February 2024
Reviewed: February 25, 2024
Dugas
United States of AmericaThe small beds
Location
Stayed in February 2024
Reviewed: February 24, 2024
Kris
United States of AmericaHaving breakfast available in the restaurant
Love that the hotel is connected to the mall. LOVE Flemmings Steakhouse.
Stayed in February 2024
Reviewed: February 22, 2024
Crystal
United States of AmericaThe room we stayed in this trip wasn’t the best room they have. We find the other shower much better. This one had a weird layout, and although the room was clean, it needed some updates
Front desk was amazing; we received champagne and strawberries because it was our anniversary. Location is perfect for what we like to do in providence .
Stayed in February 2024
Reviewed: February 21, 2024
Magdalena
United States of Americathe AC did not work / run out of battery The aid knocked on our door at 7:30 am
Most of the staff was very helpful, going out of their way to assist
Stayed in February 2024
Reviewed: February 18, 2024
Bill
United States of AmericaNothing
Room was nice and price was good.
Stayed in January 2024
Reviewed: February 5, 2024
Crystal
United States of AmericaThe phone was not dialing out at times. The refrigerator was not keeping items cold enough. No bags in the trash cans , the door did not close with out blaming it. The heating system was very wonky
The room view was excellent, the robes in the room was a nice touch.
Stayed in February 2024
Reviewed: January 28, 2024
Niall
IrelandCleaning and bar staff were friendly and helpful
Stayed in November 2023
Reviewed: January 25, 2024
Jaime
United States of AmericaIt has no parking included
It’s next to a mall
Stayed in December 2023
Reviewed: January 21, 2024
Andrew
United States of AmericaEverything else!
The costumer service, everything else was sub par!
Stayed in January 2024
Reviewed: January 17, 2024
Derek
United States of AmericaWish fitness and pool area were available for use
Love location to venue I was attending and the access to the mail and downtown area made the stay eventful and easy
Stayed in January 2024
Reviewed: January 15, 2024
Patrick
United States of AmericaMaybe it's a bit too expensive...
The location, quietness of the room, the friendly service
Stayed in January 2024
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