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  5. Reviews of Holiday Inn Express Hotel & Suites Ooltewah Springs - Chattanooga, an IHG Hotel

Reviews of Holiday Inn Express Hotel & Suites Ooltewah Springs - Chattanooga, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

6274 Artesian Circle, Ooltewah, TN 37363, United States of America

#2 of 5 hotels in Ooltewah

Guests' Choice

Review Score

Based on 300 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.7

  • Location

    9.0

  • Facilities

    8.6

  • Staff

    9.0

  • Value for money

    8.1

  • Free WiFi

    6.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 26, 2024

    7.0
    Comfortable facilities but a terrible night’s sleep because of the traffic noise that couldn’t be drowned out.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The traffic noise from the interstate was HORRIBLE, and the new window treatments do absolutely nothing to dampen the sound.

    Nicely renovated

    Stayed in April 2024

  • Reviewed: April 4, 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Some breakfast items, including pancakes, were not available.

    Great room, clean and modern.

    Stayed in March 2024

  • Reviewed: April 4, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The room tub wasn't clean. The hot tub was positively filthy. They only gave us 2 towels when we had 3 staying in the room. Friday night at the pool was an absolute NO due to the volume of screaming people. The employee in charge of breakfast was rude and spoke loudly about how much she disliked her job at length to other employees in earshot of the breakfast table where we sat. The breakfast food was questionable and there was no bacon either morning.

    The room was fresh, updated, and spacious.

    Stayed in March 2024

  • Reviewed: April 1, 2024

    8.0
    It was not a bad hotel.. I was irritated with the housekeeping Sunday morning though
    • Leisure trip
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The pancake station was closed both mornings we were there.. housekeeping opened my room door twice Sunday morning before we checked out.

    The pool was nice.. I also liked the grass area for the dogs

    Stayed in March 2024

  • Reviewed: March 27, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Staff were friendly. Location was good. Hotel was comfortable.

    Stayed in March 2024

  • Reviewed: March 10, 2024

    9.0
    I had a wonderful everyone was nice and helpful 👍🏾
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast was great!!

    Stayed in March 2024

  • Reviewed: February 28, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Stuck in the elevator for about 10 min

    Stayed in February 2024

  • Reviewed: February 3, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    The swimming pool and hot tub did not look clean.

    Overall good stay.

    Stayed in December 2023

  • Reviewed: January 18, 2024

    9.0
    Wonderful
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The air conditioning in the room, temperature was set to high, struggled to sleep with it on.

    Stayed in January 2024

  • Reviewed: January 5, 2024

    8.0
    Nice clean room! Great facility
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Would have had a perfect review, but a few small things were broken in our room and the pool and hot tub area needs better security. It appeared that the doors to the outside were not locked and we believe there may have been two different groups of people that came in from outside (not from the hotel), who might not have been staying there. One of the groups was rowdy and deterred me from getting in the water . I should have reported this to the front desk, but was busy getting my kids to bed when we left the pool area and then I forgot to say something at check out time the next day.

    Loved the vinyl plank flooring in the room instead of carpet!! I wish all hotels would move away from carpet, it just never feels clean. This room was very clean, had very comfortable beds and great furnishings. I also loved that there was an indoor pool and hot tub.

    Stayed in January 2024

  • Reviewed: December 31, 2023

    9.0
    Beautiful place and friendly staff.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The laundry facilities weren’t working , and I put Money in the washer.

    Staff was friendly and accommodating, pool and hot tub area clean and well maintained! Room very clean and beds were comfy ! Breakfast was wonderful!

    Stayed in December 2023

  • Reviewed: December 15, 2023

    9.0
    It was good. Will be staying there again!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    It was clean and everyone was nice.

    Stayed in December 2023

  • Reviewed: November 27, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights

    They also didn’t replenish the hot oatmeal because they said it took a long time to cook even before the closing time

    Very limited options as we are vegan

    Stayed in November 2023

  • Reviewed: November 26, 2023

    9.0
    Would stay there again and willing to recommend to friends and family.
    • Leisure trip
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Pool was cold. There was not a lot of water in the hot tub and the sides were too low for my body. Concrete side was mid shoulder blade. Bed was a little hard for my comfort.

    The breakfast was good. The staff was great. Loved the location and cleanliness of hotel.

    Stayed in November 2023

  • Reviewed: October 7, 2023

    8.0
    Will be back in two weeks
    • Leisure trip
    • Solo traveler
    • Queen Suite - Non-Smoking
    • Stayed 1 night

    No hot water to take a shower the next morning before checking out.

    I like the staff. They were very helpful and very nice and friendly. Beds were comfortable. Room was clean.

    Stayed in October 2023

  • Reviewed: September 27, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    unfortunately the shower was cool not hot but otherwise a nice place

    amenities, friendliness of staff, convenient location

    Stayed in September 2023

  • Reviewed: August 18, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Our room was not made up two of the three days we stayed there. First time desk clerk apologized .. second desk clerk said we don't make up room everyday. I asked why we weren't told this and no answer. I said i understand if it is to conserve water but trash was not emptied, i had to get toilet paper and toiletries at desk the second day! Not very customer friendly!

    Location was great… breakfast great

    Stayed in July 2023

  • Reviewed: July 26, 2023

    8.0
    tourism in east tennessee
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    some minor inconvenience with construction but assuming that is to update breakfast area.touriing

    best breakfast I've had at a holiday inn express. had hot breakfast of biscuit, gravy, pork sausage, and egg/cheese omelette. room was updated and smelled clean on arrival.

    Stayed in July 2023

  • Reviewed: July 14, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    There was a cockroach in our room. The AC was leaking. It was fairly clean. Some of the faucets need to be properly installed.

    Place was ok. It is currently under construction. Wasn’t noisy at night though then again I stayed on the second floor. Breakfast was fair. Cheese omelette tasted like plastic though. Beds were comfy. Staff were friendly. It is surrounded by lots of restaurants and other things. Chatt is about 20min away.

    Stayed in July 2023

  • Reviewed: July 10, 2023

    7.0
    Decent room.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Our room was humid unless the ac was turned way down.

    Clean rooms. Breakfast had turkey sausage option which is rare

    Stayed in July 2023

  • Reviewed: June 29, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    WiFi wasn't strong. Pool area felt like a sauna.

    It is close to the interstate and food restaurants.

    Stayed in June 2023

  • Reviewed: June 17, 2023

    8.0
    Loved the room the pool and hot tub but staff were less than welcoming and breakfast was a joke.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff coyld smile, welcome you, breakfast could be sticked and fresh.

    Wasn't stocked and what was out there looked like it had been sitting there awhile.

    Stayed in May 2023

  • Reviewed: April 13, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The shower did not drain well! Also, the room needs a sitting chair (other than the desk chair) and there is room in the corner beside the bed for one. It is just empty, unused space!

    Check in and check out was simple and fast. Staff was friendly and helpful to recommend places to eat and attractions. Remodeled room was nice! Breakfast was filling, hot, and well stocked.

    Stayed in April 2023

  • Reviewed: April 6, 2023

    8.0
    Very Good
    • Business trip
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Paid more for a hotel with a pool and hot tub but not able to use. Hotel under renovation and no discounts offered.

    Nice clean hotel. Breakfast was also good.

    Stayed in April 2023

Showing 1 - 25

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