Nothing in particular

Excellent facilities, great staff. Our room was really big and comfortable. We spend really good time at Opera House Horel

Stayed in May 2024

Neighborhood less than ideal, but transportation to Manhattan is very convenient with 2 lines of MTA to both sides of Central Park.

Great management! Professional and courteous staff! Extremely well maintained facility and rooms are very clean.

Stayed in April 2024

Nothing

Everything was great this is why I come all the time and tell people to go there

Stayed in April 2024

Only cold breakfast (bagels, cereal, etc)

Property was clean and staff was friendly. Our room was spacious.

Stayed in April 2024

Service was on point

Stayed in March 2024

It was very clean comfortable and most of all it was quiet and the breakfast was good

Stayed in April 2024

No complaints. From beginning to end, the stay was great.

The hotel was beautiful. Luscious was very nice and hilarious and professional. He went above and beyond to make sure we had an exceptional stay. We will definitely be back.

Stayed in April 2024

The neighbourhood is vibrant and very well connected via several subway express train lines close by. The area around the hotel is not the safest and not particularly clean. It can feel somewhat intimidating for a solo female traveller.

The hotel provides good value for money, staff are very nice and forthcoming. There is coffee and tea 24/7 and the rooms are clean and spacious.

Stayed in April 2024

*Breakfast area can feel a bit stuffy. The low ceiling and few windows and when some days air-conditioning was turned off it felt a bit tight. *Breakfast itself ... although there was enough to choose from , apart from boiled eggs choices were mainly sweet.No cheese or cold cuts. But it must be said that breakfast is not a complementary item. It's allways included and maybe therefore a bit on a budget. We brought our own cheese and salami 😉 *The hotel area can be a shock to some people as its not the most fancy. Streets are littered (although cleaned regularly) , and many homeless people. But we never felt unsafe and it's just a part of where real people live and has been no issue for us.

*Very helpful and friendly staff. At the front desk and during breakfast any issue or questions was dealt with immediately. Great staff makes this place standout !! *Spacious room , and great bed. *Very clean and well maintained hotel. *Location very close to subway station. *Great convenience store across the street.

Stayed in April 2024

Area around

friendly personnel, safe box, iron, ironing board and hair dryer in the room Close to subway

Stayed in April 2024

Location

Location

Stayed in April 2024

Late Check in Time of 4pm

Stayed in April 2024

The neighborhood of the hotel

Staff was very welcoming during the night and morning shift. answered all my questions with no issues .

Stayed in April 2024

Not much to dislike.

Liked the location, since it was close to family.

Stayed in April 2024

We were satisfied. The place around the hotel wasn't so nice and clean. But...they can't help it. We saw a lot of poor people,but there were never troubles.

This is a perfect hotel. We liked the breakfast. During the days the coffee was free. The staff was very helpful and friendly. It was a quiet room. Well cleaned every day. This was a good vacation for us.

Stayed in March 2024

The location is not really next to the most important things to see. But the subway is really comfortable. The area is not so good per sé. But nothing bad happened.

The hotel is really amazing. The staff kind and liable. There is free wifi, coffee and hot choccolate free from the machine. The room was big. Really amazing. The girl at the reception was really kind. I stayed 6 nights and 7 days. It was a great choice.

Stayed in March 2024

I didn’t get the breakfast

It was clean

Stayed in March 2024

I feel that for the location of this gorgeous hotel, that the price was a bit on the hefty side. As I walked by, unfortunately, there were addicts using out in the open, and there was litter all over the streets. I understand that this is NYC, so I am not judging too harshly. I just wish the price was at least $50-75 cheaper only due to location, honestly.

The hotel is beautiful. The staff is very nice and helpful. The lady who checked me in was beyond helpful and kind, as it was an unexpected visit and expense as well. On their mezzanine level, they have unlimited teas and different coffees including Lattes, french vanilla and mochas, and even espresso shots. They have vending machine and ice all day, as well as the coffee and teas. I really enjoyed that coffee, haha. Also, from 7am until 10am they have a really nice breakfast. It was an emergency, spur of the moment stay, but I enjoyed it very much so.

Stayed in March 2024

Neighbourhood is South Bronx. Trash on streets and general lack of public order on streets. But it felt safe.

Great end helpful staff. Clean room. Everyday housekeeping. Close to subway station (lines 2 and 5). Real Gem in the neighbourhood. Breakfast regular continental 7am to 10am.

Stayed in March 2024

This review is hidden because it doesn't meet our guidelines.

Shout out to all the staff members! I should have gotten their names. I stayed from Monday March 11th to Thursday March the 14th. The Dominican Cleaning Lady, Mr. Santos, Zuheil, Crystal, and there’s one that I didn’t get her name, thank you so much for making my stay there so nice.

Stayed in March 2024

All good.

Stayed in February 2024

Nothing everything was great

The room was very clean & spacious

Stayed in February 2024

Great customer service from the ladies at the front desk

Stayed in January 2024