2700 Hotel Terrace Drive, Santa Ana, CA 92705, United States of America
#4 of 25 hotels in Santa Ana
Guests' ChoiceBased on 835 hotel reviews
8.1Cleanliness
8.4
Comfort
8.4
Location
8.5
Facilities
8.2
Staff
8.4
Value for money
8.0
Free Wifi
8.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 29, 2024
William
United States of AmericaThe hand soap ran out during our 1-night stay, but the four of us were washing hands frequently as we were fighting a cold. The hand soap dispenser was positioned too high to reach for a person alone in a wheelchair, but not a problem for us as we were there to assist.
Spacious, clean room that accommodated my adult daughter's wheelchair, luxury vinyl floors facilitated wheeling. Wheelchair-friendly desk with touch lamp that our sensory-overloaded individual could have her meals at, breakfast staff cooked her breakfast to order when presented with voucher ticket and we brought it back to room. Lots of families with small children but quiet hours well-observed and our first-floor room was quiet and restful even though the pool was nearby.
Stayed in April 2024
Reviewed: April 11, 2024
Ryan
United States of AmericaNothing, it went very well.
Clean, staff was super helpful at check-in, and it was easy to get to from the 55.
Stayed in April 2024
Reviewed: March 31, 2024
Dale
United States of AmericaDecent price. The pool and hot tub was wonderful. Easy to find. Comfortable bed. Breakfast was decent. They changed the meat they offered daily.
Stayed in March 2024
Reviewed: March 27, 2024
Nancy
United States of AmericaBreakfast room is extremely small for such a big facility. Parking felt a little sketchy.
Room was fine. Staff was friendly. Close to freeway.
Stayed in December 2023
Reviewed: March 27, 2024
Daisy
United States of AmericaLocation was great, I felt the area was safe. The room was clean and the daily breakfast was better than I expected.
Stayed in March 2024
Reviewed: March 23, 2024
Kai
Hong KongBreakfast available but just available.
everything available but just available.
Stayed in March 2024
Reviewed: March 19, 2024
D
United States of AmericaThese are polite suggestions- we had a wonderful stay. 1. The noise- lots of kids and loud cars parked right by our room. I was with my elderly mother and it was nice to be on the first floor. A quieter section would have been cool. 2. Also loved the amenities in the bathroom, it felt elegant and went above our expectations. However the bedding could use an upgrade. It’s old, the fabric is pilling into balls which makes the touch uncomfortable. The pillows are old and flat.
Great location, price, wonderful breakfast, free wifi and parking. Very safe and easy access to everywhere.
Stayed in March 2024
Reviewed: March 19, 2024
Carolina
United States of AmericaThe bed and found hair in the towels
Inside
Stayed in March 2024
Reviewed: March 8, 2024
Patricia
United States of AmericaIt was a little noisy here and there but nothing terrible. Wish they had alternatives for soap because my partner is allergic to citrus; however, we just went to target and bought some. There was a couple coffee rings on the table when we cleaned
Convenient location. Staff was nice and as accommodating as possible. Beds were absolutely perfect and comfy! I would stay here again because the pros outweigh the cons a lot and the cons are so minimal
Stayed in February 2024
Reviewed: March 4, 2024
Darb
United States of AmericaRoom was descent and free breakfast was good.
Stayed in February 2024
Reviewed: March 1, 2024
Pat
United States of AmericaCheck in staff could be friendlier.
Location, room was quiet, breakfast was good, room service was great.
Stayed in February 2024
Reviewed: February 26, 2024
Suzie
United States of AmericaHam breakfast.
Very nice! Will still again. Nice location.
Stayed in February 2024
Reviewed: February 23, 2024
Boggs
United States of AmericaThe walls are very thin. You can clearly hear conversations from the halls and water from surrounding rooms.
The staff was friendly. The room and grounds were clean and well maintained.
Stayed in February 2024
Reviewed: February 12, 2024
Gina
United States of AmericaWhat I most liked? The comfortable bed; the pillows, nice smell to bed sheets & comforter - sink into comfort. Nice size room. Coffee maker in room. Good supply of lotion, shampoo, conditioner. Water bottle fill up machine in lobby. Free breakfast with several choices.
Stayed in February 2024
Reviewed: February 7, 2024
Zane
JapanBeds were not that comfortable. AC wasn't very good.
The location was fine. Lots of parking. Decent breakfast. water pressure in the shower was great.
Stayed in February 2024
Reviewed: January 28, 2024
Lukenguyen35
CanadaBreakfast was so so. Coffee tasted like water!
Cleanliness, location, very quiet at night, friendly staff.
Stayed in January 2024
Reviewed: January 22, 2024
Chi
United States of AmericaI Will come back
Stayed in January 2024
Reviewed: January 22, 2024
Ammy
United States of AmericaThe staff needs to be more open and friendly.
Room was really nice and clean. Bed was really comfortable and the water pressure in the shower was great! Breakfast was good too a lot of options to pick from
Stayed in January 2024
Reviewed: January 16, 2024
Lisa
United States of AmericaThe kids running around throwing ice from the ice machine down to the pool.
Breakfast was available, free parking, clean, a nice home away from home.
Stayed in January 2024
Reviewed: December 28, 2023
Cesar
KazakhstanVery good hotel when having a connection flight
Stayed in October 2023
Reviewed: December 27, 2023
Debbie
United States of AmericaLack of coffee in room.
stayed here before - knew it was decent place. location good and price is right
Stayed in November 2023
Reviewed: December 21, 2023
Valladolid
FranceStaff attitude, rooms kinda "old"
Room, cleanliness, location
Stayed in November 2023
Reviewed: December 20, 2023
Jose
MexicoFeels old.
Location
Stayed in December 2023
Reviewed: December 16, 2023
Helm
United States of AmericaIt could use an update
It was clean overall
Stayed in November 2023
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