23092 Perdido Beach Boulevard, Gulf Shores, AL 36561, United States of America
#41 of 333 hotels in Gulf Shores
Guests' ChoiceBased on 1565 hotel reviews
8.3Cleanliness
8.6
Comfort
8.6
Location
9.2
Facilities
8.4
Staff
8.8
Value for money
7.9
Free WiFi
7.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 1, 2024
Myriam
United States of AmericaHate that check in was at 4pm usually we arrive about 2hrs before and we've never had a problem getting accommodate at other hiltons or if they didn't they would let us have use of the facilities but the reception staff really wasn't hospitable at all idk if it was because I was Hispanic because with the white customers before me they where all smiles and laughs but as soon as I came up it was a total switch even when I tried to make conversation with them they didn't really pay attention
I liked that the rooms where clean
Stayed in April 2024
Reviewed: April 18, 2024
Rowell
United States of AmericaLumpy hard worn out mattress on bed.
Good breakfast, waitress Dionna was excellent.
Stayed in April 2024
Reviewed: April 5, 2024
Theresa
United States of AmericaThis hotel needs renovations bad ! The carpet was filthy the bed was so uncomfortable.
On the beach , parking was good too. The staff was very nice and friendly!
Stayed in April 2024
Reviewed: March 25, 2024
Athena
United States of AmericaNo ramp to the beach ,outdated and had someone turn my lock twice in one night
Location and hot tubs
Stayed in March 2024
Reviewed: March 25, 2024
Haynes
United States of AmericaI didn't like that breakfast wasn't really included with the room. It was an extra fee. Parking explicitly states the extra fee, but breakfast wasn't explicitly stated, or I missed that. I probably would have chosen a different location had I payed closer attention to that. I just think the room was too pricey to not include breakfast in the rates.
Check-in was easy, the room was clean and comfortable, Beach Access was amazing. The staff was very friendly and knowledgeable.
Stayed in March 2024
Reviewed: March 11, 2024
Marissa
United States of AmericaThe front desk clerks weren't very helpful with giving a breakdown of complimentary services at the hotel. We had to use one elevator for majority of our stay which was an inconvenience.
The location is great, right on the beach.
Stayed in March 2024
Reviewed: March 10, 2024
Joseph
United States of AmericaBreakfast was overpriced and cold. It would have been nice to have a room safe.
The pool area and walkway to the beach were very nice.
Stayed in March 2024
Reviewed: March 3, 2024
V
United States of AmericaWe had no hot water in the mornings for showers, and we could not get housekeeping to come remove trash and used towels and such. Not sure why. We actually requested them to come and still no service. They did comp us a couple days and gave us free parking because of the problem.
We loved that the hotel is right on the beach and also that it has a pool and hot tub. The balcony that gave us a view of the gulf was also a plus.
Stayed in March 2024
Reviewed: February 27, 2024
Kaya
United States of AmericaBeds weren't as comfortable as I'd hoped. My room phone was out of service during my stay.
The location, nearby amenities/activities, ease of beach access, hotel amenities
Stayed in February 2024
Reviewed: February 26, 2024
Brad
United States of AmericaI paid for a upgrade to a pool view and ocean but got neither
The staff and location
Stayed in February 2024
Reviewed: February 22, 2024
Wilson
CanadaThe charge for parking
The beach The bistro staff
Stayed in February 2024
Reviewed: February 19, 2024
Jacque
United States of AmericaHave no complaints
Hot tub was nice and the pool was heated. We were there in February and it was a cold weekend but the room was nice and warm and the staff was great.
Stayed in February 2024
Reviewed: February 17, 2024
Ellen
United States of AmericaNice size. Not too big. Close to beach. Great views. Clean facilities.
Stayed in February 2024
Reviewed: February 1, 2024
Lisa
United States of AmericaThe charge for parking!! That should always come with your room!!
Stayed in January 2024
Reviewed: January 7, 2024
John
United States of AmericaParking is $10/day. You have to ask for room service to clean room or leave fresh towels.
All rooms have a balcony with at least a partial view of the beach. The pool is heated which is important when staying in January.
Stayed in January 2024
Reviewed: January 7, 2024
Sharon
United States of AmericaTv cut out during ballgame, laundry buggies always in hallway, our car was hit in the parking lot no cameras, $10 parking fee, $125 too much pet fee
Staff friendly, clean, beds comfortable, walk out to the beach
Stayed in January 2024
Reviewed: January 6, 2024
Lisa
United States of AmericaWe was not able to take shower because of no hot water the whole time we was there.
The area
Stayed in December 2023
Reviewed: January 4, 2024
Leah
United States of AmericaCarpet is a little dirty.
Location is great! Stayed there before.
Stayed in January 2024
Reviewed: January 2, 2024
Rita
United States of AmericaBed was uncomfortable
Beach out the back door
Stayed in December 2023
Reviewed: November 19, 2023
Jackie
United States of AmericaWhile we were at the pool, a facilities person was running the power washer which was quite loud.
The location and room size were good. The room was comfortable except for the pillows which were too flat.
Stayed in November 2023
Reviewed: November 10, 2023
Oma
United States of AmericaBetter beds,better pillows,
Location
Stayed in November 2023
Reviewed: November 8, 2023
Bernice
United States of AmericaThe mattresses need to be changed out. I found a palmetto bug in my room.
Close to the beach. A little dated but nice. The pillows were amazing. The breakfast was great.
Stayed in November 2023
Reviewed: October 30, 2023
Harleydude
United States of AmericaNo viewof ocean
Close to everything
Stayed in October 2023
Reviewed: October 30, 2023
Marian
United States of AmericaWe had to pay for parking.
Stayed in October 2023
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