5859 American Way, Orlando, FL 32819, United States of America
#298 of 388 hotels in Orlando
Guests' ChoiceBased on 449 hotel reviews
7.2Cleanliness
7.5
Comfort
7.6
Location
8.9
Facilities
7.4
Staff
7.7
Value for money
7.9
Free WiFi
8.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: February 5, 2024
Yamila
United States of Americathe name of hotel is not the same, little confuse, no one told me about the area of breakfast
Stayed in February 2024
Reviewed: February 5, 2024
Jordan
United States of AmericaGot up to breakfast a little after 8 am and the only breakfast available was bread, apples, and waffles. There was hair on the shower wall and the bathroom door didnt lock. One of the beds had a bad box spring and the tv looked like someone had hit it because there were lines going up and down the side and the bottom left corner was discolored.
Decent location.
Stayed in February 2024
Reviewed: February 5, 2024
Tarell
United States of AmericaWiFi connection
They accommodated my request
Stayed in February 2024
Reviewed: February 4, 2024
Trent
United States of AmericaIce machine didn't work in building A , super dark by the waterfall and picnic area.breakfast wasn't good really didn't have to many options to choose from.
Bed we're super comfy, The hotel was super clean , pool nice
Stayed in February 2024
Reviewed: February 4, 2024
Mack
United States of AmericaSpotty or no internet, you couldn’t reach the front desk.
Nice breakfast, friendly staff.
Stayed in February 2024
Reviewed: February 3, 2024
Sudesh
United States of AmericaNice
Good
Stayed in February 2024
Reviewed: February 1, 2024
Danielle
United States of AmericaThe breakfast was a bit disappointing. When we read "hot breakfast," we assumed that meant eggs, some type of breakfast meat, but the only hot food was waffles. Other than that, it was just bread, mini-muffins, Frosted Flakes, and a bowl of apples. We were hoping for more and left still feeling hungry. The bed was comfy but a bit too soft and bouncy for my taste. Still slept well though. .
The staff was friendly, room was spotless, shower good and hot, and the room was really cute and comfy.
Stayed in January 2024
Reviewed: February 1, 2024
Lisa
United States of AmericaLocation
Stayed in January 2024
Reviewed: January 30, 2024
Jessica
United States of AmericaHumidity in room. Lack of WiFi access in our room. Maintenance worker coming in unannounced immediately after we checked in.
The location, price, bathroom, mini fridge, microwave, full sized trash can
Stayed in January 2024
Reviewed: January 29, 2024
Britany
United States of AmericaWent to the ice machine in building A that didn’t work staff directed us to building B for another ice machine that still didn’t work , breakfast was NOT breakfast only thing they had was cereal, baby muffins, toast, orange juice, and waffles, that you have to make yourself
Very clean, good location , good staff, the price was good
Stayed in January 2024
Reviewed: January 29, 2024
Lori
United States of AmericaHeadboards on beds need cleaned. Should be changed from cloth to wood that could be cleaned and sanitized better. Also need a channel guide for TV. Can't tell what network the channels are.
Beds were comfortable, room was clean, no musky smell. The area is very close to Universal Studios and restaurants.
Stayed in January 2024
Reviewed: January 28, 2024
Julio
Costa RicaBreakfast is very basic :)
Clean and convenient location
Stayed in January 2024
Reviewed: January 26, 2024
Lucas
BrazilNoisy a/c and door lock was tricky.
Clean, nice staff, very good pricing!
Stayed in January 2024
Reviewed: January 25, 2024
Amy
United States of AmericaThe breakfast could have been more varied, and some labels differentiating decaf/regular coffee would have been great. The seating area is also quite small - it was cold out and we were forced to sit outside as there were not enough tables to seat everyone when we went for breakfast
The price, the room was clean and the breakfast was yummy!
Stayed in January 2024
Reviewed: January 23, 2024
Wrightouch
United States of AmericaPlace seems dated and could use an upgrade
The location was almost perfect. 5 mins to Universal Resort and lots of amenities around.
Stayed in January 2024
Reviewed: January 21, 2024
Sudesh
United States of AmericaGood staff
Stayed in January 2024
Reviewed: January 17, 2024
Laticia
United States of AmericaWater in elevator on sidewalk it was very slippery
I loved basically the view was amazing
Stayed in January 2024
Reviewed: January 15, 2024
Alirio
United States of AmericaThey have to fumigate because I had to change rooms because there were flies and that is very disgusting and if there are flies in one room there must be in many others.
Well located, the entrance.
Stayed in January 2024
Reviewed: January 13, 2024
Noel
United States of AmericaThe ice machine didn't work for days
Everything
Stayed in January 2024
Reviewed: January 12, 2024
Germayne
United States of AmericaOnly complaint I had was the bed, was like sleeping on a water bed lol
Clean & well kept Rooms are decent & clean Front desk staff was very helpful when I arrived
Stayed in January 2024
Reviewed: January 10, 2024
Joanna
PolandBreakfast, non existent. Toast with butter only and waffles with syrup nothing else is not really a breakfast.
Price & location
Stayed in January 2024
Reviewed: May 6, 2024
Elizabeth
CanadaRooms were dark and outdated. Shower was disgusting.
Poor selection at breakfast. I expected more.
Stayed in May 2024
Reviewed: May 4, 2024
Dhanpaul
United States of AmericaExcellent staff
Service thank you
Stayed in April 2024
Reviewed: May 3, 2024
Mike
United States of AmericaToilet didn’t work, refrigerator didn’t work, microwave didn’t work, phone didn’t work.
Location/price
Stayed in April 2024
Reviewed: May 3, 2024
Ricardo
United States of AmericaBed was a little uncomfortable but location and price were great so I can over look the mattress situation.
Amazing location if you’re going to Universal Studios. Rooms were very clean.
Stayed in March 2024
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