Breakfast could be much better

Location was apt for the airport and Geoffrey the Shuttle driver was excellent.

Stayed in April 2024

My room ( two different rooms on two different nights) spelt so strongly of chemicals. At first I thought it was the Chlorine cause we were on the poolside but the other night we stay in the front of the hotel. Almost smelled like a mix of chlorine and RAID. It was nauseating. Also some how the staff got my cousins wife’s info ( we have the same name) and was contacting her about her stay. Which is weird since I booked the room with all of my information. So that was an added headache.

Great area.

Stayed in April 2024

The property needs updating. My room felt musty

The location to restaurants & the Airport.

Stayed in April 2024

Breakfast was minimal, the room was adequate but nothing special. The renovation was still happening and very in your face. Our room had been renovated but felt cheap and dingy.

The location was good

Stayed in April 2024

Staff at Reception / on the phone perhaps need some training. We had to wait for the shuttle when we called from Terminal A to be picked up - we were told it would be 15 mins but it was 40 minutes (it was clear that when it did turn up it was primarily to collect arriving passengers who'd pre-booked) - we had returned our rental car rather than arriving by plane, so were on our own waiting. It wasn't the driver's fault - we should have been told by the person we spoke to that it would be 40 mins, which they must have known, then we could have relaxed a bit instead of continuously scanning every shuttle bus pulling into the pick-up zone to see if it was ours. We asked Reception for a very early wake-up call in the morning, but we didn't get it. This service is crucial if you're catching a plane! Breakfast one of the worst ever encountered in our travels – some cereals & juice, but only cooked-offer was scrambled egg (which didn’t taste like ‘real’ egg), some decent hash browns, and also biscuits/gravy which we didn’t try; only fruit was oranges; no yoghurts or cheese/ham, and the only bread available was small white slices, no rolls; no pastry goods whatsoever; Toaster was above average (as long as no-one changed the setting from ‘4’!). Plastic knives and forks were awful – knife felt like it would break very easily - and there were only ‘dish-type’ plastic ‘bowls’ instead of plates – which made it near-impossible to butter a slice of toast with the silly little plastic knife (miniscule packets of butter, and there was only one variety of preserve). Expected to clear your own table of all the plastic items which then get thrown away, so not very ‘green’, and tables not wiped very frequently.

Staff were efficient on check-in and check-out Shuttle drivers were excellent Pool was a nice area to sit in although the pool itself was very cold (early April) Convenient for airport - we used it at the start and end of a short trip - but this does mean some airplane noise (much worse in the 5th floor room than in the ground floor room a couple of days before). Some good restaurants within 10-15 mins easy walk.

Stayed in April 2024

They don't have shampoo, only conditioner. It's very weird, but it was my last night before flying home so I had to use soap on my hair.

It has a shuttle that takes you to the airport with no extra charge. They transportation to Universal Studios was free.

Stayed in April 2024

Just the limited breakfast options. Otherwise it was quiet, accommodating and clean.

This is the only shortcoming. The breakfast wasn’t great. There were no meat options and no pancakes or waffles which are found at most other hotels that offer breakfast.

Stayed in April 2024

Very convenient

Stayed in April 2024

The room was not super clean and out dated - there was no soap in the bathroom but when I went to the front desk they did supply it.

Staff was very helpful and pleasant. In the morning the shuttle driver did not show up so they provided us with a LYFT to the airport.

Stayed in April 2024

Front desk staff

Location to airport

Stayed in April 2024

Breakfast was very limited

Good value

Stayed in April 2024

We had the following complaint on our second visit there was no scrambled egg, burgers or butter for breakfast. I pointed this out to reception and they said they were in the middle of conversion work ( so I took their word for it?) Also what we did not like in any of the Motels we visited was plastic knives forks and spoons, paper plates, cups and cereal bowls which has never happened to any Hotels Boarding Houses or B and B we have visited in the UK11 Surely, if one of these motels had decent cutlery and plates etc. it would make them more inviting and probably promote more trade?? This also applied to the bathrooms which for some reason had shampoo but no shower gel?? The mind boggles??

We visited this Motel on two occasions on our recent trip to Florida and Georgia as it was convenient for the Airport. The staff were very attentive and helpful. Anyway, apart from the complaints below, we had a excellent stay

Stayed in April 2024

Convenient location

Stayed in April 2024

Filthy carpets and flooring. The furniture was old and in need of refreshing.

Breakfast was more than adequate, the floors, carpets, walls were all in dire need of a good clean. The carpets were very dirty. We only needed a bed for the night and the staff were friendly and helpful on the shuttle bus and reception. The dining room staff looked so unhappy and miserable. The pool outside was a great bonus as we had time to kill - this was my favourite bit.

Stayed in April 2024

Continental Breakfast was mediocre, the day we checked out, there was no meat being served with the other food offerings.

The property provided space in the room for me, everything was clean and well kept, transportation from the airport was excellent. Transportation to the cruise port was very convenient and helpful.

Stayed in April 2024

Had to pay extra to park. Room kinda small for 4 people Orlando to busy for us.

Hot tub was warm pool good size The staff very friendly The place was cleam close to airport.

Stayed in April 2024

Smell in the hall by the elevator

Room was clean and comfortable

Stayed in April 2024

Breakfast time could be longer.

The location of the hotel, everything was as best as it was intended.

Stayed in March 2024

Nice location close to the airport with only 10 minutes shuttle ride to the airport. Nice breakfast and good internet

Stayed in April 2024

The hotel could use some new carpets and paint. Although it was adequately clean, it is showing signs of needing a facelift. The shuttle service could not pick us up at the airport due to a flight delay. This forced us to get a cab. It was an expense we were not counting on and an inconvenience when we were already tired. Minor things our stay overall, was excellent.

Our room was spacious and clean. We only stayed one night in the beginning of our vacation and one night at the end. This hotel is very conveniently located near the airport. The shuttle service in the morning to the airport was exceptional. The breakfast was very good. Many choices for all including waffles, eggs and cereal. The pool, hot tub and outdoor facilities were well kept. We enjoyed our stay.

Stayed in March 2024

Overall, the hotel was very dusty. Front desk folk were pleasant, but often not responsive or did not follow through. I waited for a long time for transport from the airport. Staff had even given me the wrong directions to where I needed to be - so not knowledgeable. I was the first person at the transport slot and watched for almost 40 minutes while 14 other hotel vans picked people up and left. (Average 15 minute wait for folks as they arrived and were picked up.) Mostly high carb kid breakfast. Again, dusty, and not well stocked.

It was okay. The room was more than adequate for the one night. I would not choose this for more than an overnight, though.

Stayed in April 2024

Rooms smelt damp, breakfast was below par

Good location, reliable shuttle, comfortable beds

Stayed in April 2024

Fridge in room was a little noisy.

Excellent location for airport. Was clean and functional and the transfer to the airport was great! Just make sure you get there early as our was completely full at 5:30am.

Stayed in April 2024

Breakfast was very poor. Little variety and often ran out of things. The only choice of tea was Earl Grey. Not everyone likes Earl Grey. We stayed 4 nights and room was not serviced once in that time. We had to find a member of the cleaning staff to ask them to empty our room bin.

Room was clean. Good location close to airport and major roads

Stayed in April 2024