Nothing

Location. All rooms are suits.

Stayed in May 2024

The pillows are what ruined the comfort rating. they felt extremely lumpy. put a crook in my neck. they need to be thrown out.

The interior was very nice, loved the feel, fireplace and had adequate space.

Stayed in May 2024

No comment....

Room was clean and comfortable. Everything worked great. Bed was very comfortable. Breakfast was good, maybe add scrambled eggs would be nice. But all in all very filling.

Stayed in May 2024

breakfast was filling--not just pastries. the location was perfect for visiting downtown attractions

Stayed in May 2024

In massive needs of a renovation, the entire building and especially the rooms. Outdated and smells a bit weird.

Big family rooms, breakfast (very average tho) was included in the rate .

Stayed in April 2024

We had issues with our plumbing. Water was yellow and we were not able to shower or use the water in the restroom. Toilet wouldn't flush.

Stayed in March 2024

There was an empty Soda can on the floor of our room . The bathroom sink has a 2 foot crack on the counter top. The room definitely needs some updating.

I liked the location, how spacious the junior suite was, the fireplace, the delicious muffins.

Stayed in April 2024

Very sparce mini kitchen supplies. No matches for fireplace TV is an eyesore and difficult to maneuver.

Very nice

Stayed in March 2024

We’ve stayed here 3 times and have always been very happy with it. While we still love the rooms, we found that overall, the place is in need of some maintenance upkeep and some areas looked pretty dirty…the elevators, the exterior corridors, the garage area, the painted wood. In our room, the bathroom counter and bathroom area is getting a little worn.

We love the location of Hotel Pacific. Mostly we LOVE the comfortable rooms with sofa, fireplace and kitchenette. The grounds landscaping is lovely. The staff is very nice and accommodating. The breakfast is very good and the breakfast area is nice.

Stayed in April 2024

Facilities and rooms need updating. Cobblestone walkways are quaint but very loud anytime someone rolls their bag or cart.

Location; spacious rooms

Stayed in April 2024

The housekeeping service was not daily vs the cost of the room at $250 a night with parking. The hotel service should offer a discount for not having daily room cleaning.

Location was within 5 minute walk from the Fisherman's Wharf.

Stayed in April 2024

There was a leak in the hallway and rain water was everywhere. The water broke the elevator and my husband and daughter couldn’t get out when it stopped in between floors. Kind of scary.

The location is perfect. Walking distance to downtown and the wharf.

Stayed in March 2024

No spa the jacuzzi wasn’t working. After all the walking we did it was very disappointing.

Good

Stayed in March 2024

My family was disappointed the hot tub was not working.

The rooms are very spacious. room to eat and enjoy the fires. Our family of 4 had plenty of room.

Stayed in March 2024

When I wanted to show water was not clear

Location, size of room

Stayed in March 2024

Water leaks in multiple areas around the parking area. No bathrobes as promised. No employee spinning an arrow shaped sign pointing to the outdoor access continental breakfast(raining.)

Everything was great in general. I enjoyed the room, staff remembered my last name.

Stayed in March 2024

The hot tub wasn't up and running at that time.

The room is large and comfortable.I Ioved having a sitting area and unlike some hotels, your bed isn't right next to window that people walk by so it's very quiet and feels safe. The location is such a short walk to the old fisherman's wharf and downtown.

Stayed in March 2024

Noise in the courtyard outside my room until 3:30 AM. Had to call twice for new towels.

Stayed in February 2024

The room was adjacent to a busy street. Next time we will ask for one facing the patio..

Rooms are very spacious and comfortable. The fireplace is very nice. The complimentary breakfast was good.

Stayed in January 2024

Beds are uncomfortable

Warm cozy and inviting

Stayed in January 2024

The thermostat in my room didn't work, but I didn't need it.

The location was outstanding.

Stayed in January 2024

Room was extremely cold upon arrival

Room size, breakfast, location

Stayed in January 2024

The hot tub was out of order. Which was a bummer. And our sink in common area didn’t work and had some ants.

The rooms are a nice size. We loved the fireplace

Stayed in January 2024

The sofa bed was not comfortable You could feel the springs I’m not sure if the room I chose was the one they gave me. I paid a little more for a better location but the room was farther from the lobby and breakfast area.

Location was great. Staff was very friendly and helpful The breakfast was hot and had a good variety

Stayed in January 2024