Reviews of Palace Inn-529 This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
6975 Barker Cypress Road, Hot Wells, TX 77084, United States of America
#1 of 1 hotels in Hot Wells
Guests' ChoiceReview Score
Based on 67 hotel reviews
5.9Score breakdown
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Cleanliness
7.0
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Comfort
6.8
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Location
7.1
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Facilities
6.6
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Staff
6.3
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Value for money
6.4
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Free WiFi
8.3
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Showing 1 - 25
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Reviewed: February 23, 2023
David
United States of America2 Reviews7.0Good- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
Loud occupants Loud noises from laundry room
Stayed in February 2023
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Reviewed: January 3, 2022
Nicolas
Mexico1 review7.0“Everything would have been ok except for that little detail.”- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
The day we went out my daughter left the EarPods in the room cause she didn’t want to lose them since we went ice skating, so she decided to leave them in the room and when we got back to the room, they weren’t there anymore. We talked to the manager, but he said nobody took them. I don’t know how they disappeared then 🤷♀️
Stayed in January 2022
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Reviewed: October 31, 2021
Hiram
United States of America1 review6.0“My only concern is they don't clean the rooms until check-out”- • Business trip
- • Solo traveler
- • Standard King Room
- • Stayed 2 nights
- • Submitted from a mobile device
I did nor see nothing but orange and apple juice.
Stayed in October 2021
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Reviewed: September 12, 2021
Jeremias
United States of America1 review6.0Pleasant- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
The air conditioner doesn’t cold enough the room
Pretty comfortable
Stayed in September 2021
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Reviewed: April 19, 2024
Onliveros
United States of America1 review1.0“I would never comeback here. The place might look great but the management is the worst.”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
The management wasn’t friendly. They charge you $100 dollars fee ahead on your card, later they give you a paper saying they will refund you this in 7 days but they never refunded. The price is cheap since they keep this money giving you unnecessary excuses.
The place was clean and comfortable. It looks like it was recently renovated. The location was a little hidden but accessible . The television, microwave, fridge, and air conditioners were in good conditions.
Stayed in March 2024
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Reviewed: March 22, 2024
Krysta
United States of America7 Reviews1.0“I didn’t get to stay. They basically stole $72 from me. And I got nothing.”- • Solo traveler
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
Customer service is terrible
Beware, they ask for a $100 deposit on to of the $72 you pay on booking when you get to the property. And they offer NO REFUNDS! They don’t care about your situation and will not work with you to reserve another day nothing. Absolutely ridiculous. I’m homeless at the moment and it’s been raining terribly. I was able to get the money together for a room for one night to rest, get warm, and relax. I got there and they asked me for an additional $100 and I was unaware. I had already paid in full for the room itself. I explained my personal situation and asked if I could be refunded or if I could change my reservation to the following day. I literally booked and paid only 25-30 minutes before arriving. My condition in appearance was clearly stating I’m telling the absolute truth about my situation. They told me no and were not willing to work with me. Horrible customer service. I was not rude, I accepted that I obviously overlooked the $100 deposit and apologized. Worse Booking themselves are absolutely no help either. So basically I was out in the rain still but $72 short on money with nothing to show. I urge you to take extreme caution before using booking in the first place because this is my last time, and dealing with the people who own this hotel. There is one on 290 not sure if it’s one of theirs, but the staff is much more accommodating and understanding.
Stayed in March 2024
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Reviewed: December 19, 2023
Lori
United States of America1 review9.0“Good location very quiet”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 7 nights
How close it was to my husbands family. We were there for his grandfathers funeral and he is Army and was deployed to Romania so having a place close to family was best.
Stayed in December 2023
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Reviewed: December 16, 2023
Reed
United States of America1 review1.0Very Poor- • Leisure trip
- • Solo traveler
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The owners were rude and disrespectful
Stayed in December 2023
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Reviewed: December 2, 2023
Victor
United States of America1 review1.0“Terrible.”- • Business trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
How can they can prohibid to smoke in the property to their guests ? This ain’t 1960 for Christ saint .
Nothing .
Stayed in December 2023
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Reviewed: November 24, 2023
Darit
Honduras5 Reviews1.0- • Solo traveler
- • Standard King Room
- • Stayed 2 nights
- • Submitted from a mobile device
This review is hidden because it doesn't meet our guidelines.
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Reviewed: November 18, 2023
Stewart
United States of America1 review1.0“Terrible”- • Leisure trip
- • Solo traveler
- • Standard King Room
- • Stayed 2 nights
- • Submitted from a mobile device
I couldn’t get in my room cause i didn’t have enough for reservations and they wouldn’t give me my money back $156 for nothing
N/a
Stayed in October 2023
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Reviewed: November 2, 2023
Arristide
United States of America2 Reviews10Exceptional- • Business trip
- • Solo traveler
- • Standard King Room
- • Stayed 1 night
Safe and Clean Hotel.
Stayed in October 2023
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Reviewed: September 27, 2023
Osaid
Saudi Arabia3 Reviews1.0Very Poor- • Leisure trip
- • Solo traveler
- • Standard King Room
- • Stayed 2 nights
the room was dusty
Nothing
Stayed in September 2023
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Reviewed: July 15, 2023
Joseph
United States of America1 review9.0“It was okay”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
not at this time
Not at this time
Stayed in July 2023
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Reviewed: June 22, 2023
Darion
United States of America2 Reviews1.0Very Poor- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
They wanted to hold 150 while I stayed and I didnt have it. They wouldn't let me stay and didn't refund my money. So I didn't like the fact that I paid for a room I could sleep in.
Nothing
Stayed in June 2023
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Reviewed: April 30, 2023
Jason
United States of America1 review9.0“Quiet comfortable restful great value”- • Leisure trip
- • Solo traveler
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
Water pressure in bath tub could be more powerful.
Extremely clean. Modern. Exceptionally prompt maid service
Stayed in April 2023
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Reviewed: April 16, 2023
Reine
United States of America5 Reviews2.0Very Poor- • Business trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
I hate how the switch my price to go really high I still have not gotten the right answer why the over charge me twice I would never come back there
Stayed in April 2023
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Reviewed: December 25, 2022
Takiya
United States of America9 Reviews1.0“NEVER RETURN”- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
The lady at front was RUDE!
Stayed in December 2022
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Reviewed: December 5, 2022
Tanya
United States of America4 Reviews1.0Very Poor- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
The noise never stopped and not just from the guest but also the staff. We left around 1 am because there was no ability to get any rest.
Nothing
Stayed in December 2022
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Reviewed: November 29, 2022
Topacio
United States of America2 Reviews10“Clean and friendly”- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The room was spotless and staff was very accommodating
Stayed in October 2022
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Reviewed: September 6, 2022
Shon
United States of America4 Reviews2.0Very Poor- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The picture on TV was green, the smoked detector was chirping all day and night until I disconnected it, had to ask for a extra set of towels when they knew 2 guess were staying in room, someone else's hair was all over the place, I was MADE to park my vehicle facing front when I always back into parking spaces (not sure what that was all about), my room key was only activated for 1 night when I paid for 2, etc.
The vicinity.
Stayed in September 2022
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Reviewed: August 18, 2022
Richard
United States of America2 Reviews10Exceptional- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
- • Submitted from a mobile device
location was excellent. staff was very accommodating r
Stayed in August 2022
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Reviewed: August 17, 2022
Quang
United States of America1 review10Exceptional- • Leisure trip
- • Group
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Not allowed smoking in a property
Should have smoking area .
Stayed in August 2022
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Reviewed: August 8, 2022
Linda
United States of America7 Reviews1.0“bad!!!”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
- • Submitted from a mobile device
there is nothing to like about the property. I was only given one key to the room. when I asked for another I was charged $5. The tv in my room didn’t work and when we asked for another room we were charged $10 each night for another room. They kept calling to our room asking unnecessary questions. Seems we were being racially profiled.
Nothing!!!!
Stayed in August 2022
Showing 1 - 25
